Director of Enrollment Services

Boston, Massachusetts
Mar 09, 2020
Institution Type
Other Organizations

General Description:

Urban College of Boston seeks a collaborative and experienced team leader to bring their proven record of accomplishment in enrollment, retention, and program partnership development to the Director of Enrollment Services position at UCB. The Director of Enrollment Services is a critical member of the UCB leadership team and is responsible for leading and supporting numerous areas across campus including Admissions, Academic Records, Enrollment, Partnership Development, and Transfer Services. The successful candidate will have a depth of leadership experience in at least one of these areas and breadth of professional working experience in a multiple areas across enrollment services.  UCB has a small staff and, consequently, members of the leadership team have a variety of responsibilities and must carry them out in a fast-paced, data-driven, and results-oriented culture.


  • Provides direction, leadership, and professional development to Admissions, Academic Records, Enrollment, Partnership Development, and Transfer Services functional areas. 
  • Collaborates with other departments/divisions to carry out the philosophy of a student-centered institution within an integrated enrollment services environment
  • Collaborates on the development, implementation, and assessment of a strategic enrollment management plan and goals in partnership with other UCB staff
  • Utilizes enrollment and other relevant data for decision-making and planning
  • Collaborates with UCB staff to develop appropriate recruiting campaigns and admissions/recruitment materials
  • Establishes and maintains positive working relationships with external community agencies, organizations, and service area school districts to promote outreach and develop programs and partnerships to generate increased student enrollment
  • Participate in accreditation review, strategic planning, new program development, and proposal writing processes
  • Plan and conduct all admissions/outreach/recruitment activities, including college fairs, presentations, open houses, and new student orientations
  • Work closely with Academic Affairs to ensure effective scheduling and communication of program information, including the development of the academic calendar
  • Work collaboratively with the leadership team to plan and execute annual Commencement ceremony
  • Serve as co-system administrator for student information system (SONIS)
  • Assist the webmaster
  • Ensure compliance with all state regulations, federal laws and regulations (FERPA), record keeping/data collection, and UCB policies
  • Other duties as assigned


  • Master's degree in higher education or other relevant discipline required
  • Minimum of 2 years of experience leading an enrollment management team
  • Ability to think critically, strategically, and creatively about the enrollment management process
  • Experience in the development and implementation of enrollment goals
  • Strong organizational and customer service skills
  • Experience with Student Information and CRM Systems
  • Mission-driven and committed to working at a College that serves multilingual and multicultural nontraditional students
  • Demonstrated success in leading teams to reach established goals
  • Experience with data reporting and analysis for enrollment management decision-making
  • Bilingual (Spanish/English or Chinese/English) preferred, but not required
  • Experience overseeing financial aid is a plus, but not required
  • Some travel required.


If interested, please send a cover letter and resume to Yvonne Abdal at [email protected]. Cover letters should be addressed to Michael Taylor, President.

About Urban College of Boston

A private, non-profit, two-year college accredited by the New England Commission of Higher Education (NECHE), Urban College of Boston (UCB) exists to provide opportunity to every student seeking a college degree or professional advancement. The College supports students as they overcome economic, social, and language barriers to achieve academic, personal, or professional aspirations.

UCB grants Associate of Arts degrees in Early Childhood Education, General Studies, and Human Services Administration, and offers over 10 certificates. Most courses are offered at the main campus, located in the heart of downtown Boston (2 Boylston Street, 2nd Floor). UCB enrolls nearly 1,400 students annually, many of whom attend college half-time, while working full-time and raising a family.

Chartered in 1993, UCB has long served an ethnically- and racially-diverse student body; in 2018-2019, 65% identified as Hispanic or Latino, 15% as Black or African American, 14% as Asian, 4% as White, and 2% as another race or ethnicity. In addition, approximately 69% of UCB students speak English as a second language, 91% are women, and the average age is 38.

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