A.T. Still University is seeking an Enrollment Services Coordinator for the Kirksville, MO campus. The Enrollment Services Coordinator reports to the Assistant Director Student Financial Aid-Enrollment Services and will be responsible for assisting in the administering the University’s federal financial aid programs.

Major job duties include:

• Daily responsibilities:
  • Coordinating financial aid packaging and processing
  • Sending award letters and follow-up
  • Complete review of ISIRs for all students (resolve SSN issues, selective service and default notices, etc.)
  • Complete private loan certifications
• Weekly or monthly responsibilities:
  • Review aid adjustment due to scheduling changes
  • Track students' progress in FA process and notify them of incomplete steps
  • Review withdrawals and calculate return to Title IV refunds
  • Other duties as assigned
• Occasional duties or responsibilities:
  • Cross train and provide back up support during peak times as requested
  • Remain current on all institutional, state, and federal regulations
  • Participate in regular Enrollment Services training and professional development on best practices to ensure compliance which may include minimal travel
  • Represent Enrollment Services at on-campus events as requested.

Qualifications:

• 2-3 years: Experience working in an administrative environment

• Prior experience demonstrating good customer service skills

• Proficient computer skills, using MS Word and Excel

• Knowledge of financial aid management systems and/or student information systems (National Student Loan Data System-NSLDS, Communication Origination and Disbursement-COD, CampusNexus or similar student information system)

• Strong verbal and written communication skills

• Must be detail-oriented, with the ability to self-manage a heavy student appointment schedule during peak times of the year

• Strong computer skills

• Strong interpersonal skills, including the ability to cultivate and manage relationships with students

• Organized and able to work under pressure in order to meet work load

• Ability to problem solve and collaborate with other departments

• Ability to effectively communicate and enforce policies in a courteous tactful manner

• Maintain confidential information

The starting pay range for this position is $14.38 per hour. Required application documentation includes cover letter, resume, and college transcripts.