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Lead Classroom and Event Support Specialist

Job Details

Posting Details

Job CategoryTechnicalPosition TitleLead Classroom and Event Support SpecialistFull Time/Part TimeFull TimeDivisionDean of the FacultyDepartmentInformation Technology Services - Classrooms, Digital Media and Events Department Statement

Colgate Information Technology Services (ITS) is a dynamic organization that serves the diverse technology needs of the university community. Comprised of several functional areas – Classrooms, Digital Media & Events; Data Analytics & Decision Support; Engagement & Support; Information Security; Learning & Applied Innovation; Services & Shared Infrastructure – ITS prides itself on exceptional customer service and building collaborative relationships to meet the unique needs of our liberal arts campus.

ITS endeavors to foster an inclusive environment that values diversity, professional development, creativity, and innovation to support the growth of individuals and the organization. Under the leadership of the CIO, ITS is embarking on a strategic planning process to align services and resources with several exciting new initiatives identified in Colgate’s Third Century Plan.

Accountabilities

Colgate University, among the top liberal arts institutions in the country, seeks an experienced and thoughtful Lead Classroom & Event Support Specialist, to join Information Technology Services.

This is an exciting opportunity for a forward-thinking professional who is passionate about working at the intersection of teaching, learning, and technology.

You will be accountable for the following:

  • Serve as a lead with other team members and IT technicians to assist in the development of work procedures and training others.
  • Responsible for providing on the job guidance to others , maintaining quality control and ensuring deadlines are met.
  • Accountable for providing direct support to academic programs and administrative departments to ensure the sound delivery of video and audio programming, presentations, classroom content and other digital media.
  • Lead regularly scheduled or limited scope projects as assigned.
  • Accountable for supporting physical A/V installations across campus including those found in classrooms, conference rooms, multi-purpose spaces, digital signage, and department specific installations.
  • Accountable for providing direct event support by operating video cameras, audio mixers, public address sound systems, placing microphones and podiums, and ensuring presentation materials are queued and accurately displayed.
  • Accountable for documentation of client interactions, incidents and requests.
  • Accountable for communication about problems and resolutions according to defined standards of practice.

Specific accountabilities include but are not limited to:

  • Responding immediately to classroom support escalation incidents to resolve emergent issues.
  • Providing support and light installation for audiovisual and multimedia installations in classrooms, conference rooms and public spaces across campus.
  • Performing maintenance checks, troubleshooting, and programming of audiovisual equipment.
  • Providing audio mixing and sound reinforcement for classes and events on and off campus.
  • Troubleshooting equipment malfunctions; performing minor repairs or adjustments to audiovisual equipment and identifying major repair needs.
  • Preparing for and supporting events requiring audiovisual equipment, as assigned. * Assisting with live and studio recordings, lecture capture and campus wide seminal events.
  • Ensuring proper documentation, notification, escalation, tracking, and follow up of audiovisual related incidents.
  • Responsible for timely completion of small projects, or providing support to a project leader, in the installation or renovation of audiovisual systems in classrooms, meeting spaces and public areas, to include assistive technologies.
  • Using technical expertise and experience to exercise a sufficient level of judgment to make decisions in support of project completion.
Technical Competencies

NameDesktop/Mobile/AV Diagnostics and RepairDescription

Demonstrated knowledge of AV platforms deployed across the University sufficient to support tier two issues arising on campus. Demonstrated knowledge sufficient to troubleshoot, diagnose and provide repair tier two support for all AV issues and installations. Demonstrated knowledge in hardware, software and networking as it relates to specific platforms (e.g. control system software, video and audio switching, display hardware, video cameras, portable lighting, and portal PA systems).

NameEvents/A/VDescription

Demonstrated ability to understand and translate user needs to provide the required technical support/installations required.

NameStagecraftDescription

Demonstrated solid working knowledge of the tools and methods used in basic stagecraft to construct, modify or repair AV installations in classrooms, art galleries, public spaces and athletic facilities.
Demonstrated understanding of the principles of stagecraft and building trades sufficient to collaborate with tradespersons, contractors and technicians.

NameCustomer ServiceDescription

Displays empathy and patience with users of all levels of sophistication. Can successfully support most users on campus with tier two issues. Demonstrated ability to consistently follow through with solutions and information for all types of users. Demonstrated ability to diffuse the most challenging situations and remain calm and focused and escalate when required. Demonstrated ability to assess user sophistication and communicate (oral and written) with customers in an appropriate level of detail. Always conveys confidence to the user in ITS’ ability to solve issues. Demonstrated ability to appropriately broker services for calls received that do not relate to ITS.

NameProject ManagementDescription

Demonstrated ability to lead projects with 3+ staff resources, develop project plans, develop requirements, and coordinate across teams. Project plans subject to approval by more senior staff. Demonstrated ability to execute subsets of complex projects managed by others in a matrixed environment.

NameMedia SupportDescription

Demonstrated experience planning and executing the installation of media components used in multimedia projects and installations. Demonstrated knowledge of a wide range of AV formats and delivery systems including an understanding of the capabilities and flexibilities necessary for media installations and live productions. Demonstrated ability to be an articulate collaborator who is comfortable speaking the language of the visual arts and can translate the vision of colleagues, faculty, artists and curators to assist in the design, construction and execution of AV projects, exhibits and art installations.
Demonstrated ability to maintain a current understanding of available AV technologies, methods, installation strategies and technical capabilities.

NameTeam LeaderDescription

Demonstrated ability to plan and coordinate work activities in a timely and effective manner. Demonstrated ability to lead others in following work procedures and training processes. Demonstrated ability, as a lead, to actively seek input and involve group members in processes. Develops and uses collaborative relationships to facilitate the accomplishment of work goals.

NameAssistive TechnologiesDescription

Demonstrated ability to effectively implement and manage standards based on assistive technologies used in event and learning spaces. Demonstrates a commitment to supporting the University’s commitment to accessibility.

Behavioral Competencies

NamePersonal Accountability for ResultsDescription

Takes responsibility for decisions, performance, and outcomes; behaves in a responsible manner with a positive attitude; shows self-awareness and openness to feedback.

NameEffective CommunicationDescription

Demonstrates effective written and oral communication skills; shares information and seeks input from others; adapts communication to diverse audiences; protects private and confidential information.

NameProblem Solving and Decision MakingDescription

Analyzes and prioritizes situations to identify and solve problems; generates solutions to improve efficiency and quality; involves others in solving problems and making decisions; factors organizational goals into decisions; makes clear, transparent, and timely decisions.

NameChange ManagementDescription

Responds positively to changing university initiatives and readily adapts behavior to maintain effective performance; understands the long-term direction of the university and can relate this to departmental area; adapts to new methodologies; identifies and acts on areas where change is appropriate.

NameLeadership and TeamworkDescription

Applies skills and knowledge to provide a climate to achieve departmental and organizational success; balances individual and department goals; helps others perform at their best; builds productive relationships to enhance individual and organizational effectiveness; treats others with respect; resolves conflicts among team members.

NameCreativity and InnovationDescription

Generates, explores, encourages, and implements innovative ways of creating strategic value for the university, division, department, and individual level; critically assesses the effectiveness of new initiatives.

NameDiversity and InclusionDescription

Demonstrates respect for people and their differences; understands the benefits of a diverse workforce; earns the trust and respect of others; includes and welcomes others; works to understand the perspective of others; promotes opportunities to experience diversity within our community.

NameSustainabilityDescription

Understands the impact of decision making and personal behavior in achieving the university’s commitment to a sustainable and carbon-neutral campus; supports and advances the university’s sustainability initiatives; influences others to use sustainable practices.

Professional Experience/ Qualifications
  • Three or more years of directly related professional experience.
  • Ability to shift priorities.
  • Working knowledge of Windows and Mac OS.
  • Working knowledge of software, hardware and systems integral to audio visual installations such as: Control system software, video and audio switching and display hardware, camera and portable lighting and video conference platforms.
  • Understanding of the principles of stagecraft and building trades sufficient to coordinate with tradespersons, contractors and technicians.
  • Capable of working with high profile faculty, guest speakers and alumni through a diplomatic lens.
  • Excellent client-facing and internal communication skills.
  • Excellent written and verbal communication skills.
  • Ability to follow direction from peers, faculty, artist, and gallery staff to achieve the appropriate vision for installations.
Preferred Qualifications
  • Experience working in Higher Education is preferred.
  • Extron programming experience highly preferred.
  • Experience in researching and installing assistive technology.
Education

Associates degree in Information Technology, Electronics, Communications, or a related field highly desirable.
A combination of education and comparable work experience will be considered.

Certifications
  • A current valid driver’s license, in accordance with the University’s Driver Safety and Motor Vehicle Use Policy is required.

Required to pass the following annual mandatory training, but not limited to:

  • Asbestos Awareness
  • Ladder Safety
  • Scaffolding Safety
  • Safe lifting/Back Injury Prevention
  • NFPA 70 Electrical Safety in the Workplace
  • CPR/AED
    Required training prior to initial use and designated refresher training, but not limited to:
  • Aerial Lift Operations and Safety
  • Forklift Operation and Safety
Physical Requirements
  • Ability to wear compression and puncture resistant footwear, as required.
  • Ability to wear a hard hat in job site and construction areas, as required.
  • Ability to wear safety glasses, as required.
  • Ability to wear body harness for aerial lift equipment and fall arrest systems, as required.
  • Ability to wear electrical safety/hazard rating category (HRC) 2 protective clothing and apparel, as required by OSHA.
  • Ability to lift 50 lbs.
  • Ability to work in heights of excess of 6 ft.
Other Information

Bargaining Unit Employees must apply by March 2, 2020.

Requisition Number2020S023PostingTemporaryNoWork Schedule

This position is scheduled to work 40 hours per week and requires the ability to work nights and weekends to support University events.

Job Open Date02/24/2020Job Close DateOpen Until FilledNoSpecial Instructions Summary

Requirement- Along with your cover letter and resume, please submit a diversity statement as it pertains to this role. You can upload it under the Diversity Statement document heading.

EEO Statement

It is the policy of Colgate University not to discriminate against any employee or applicant for employment on the basis of their race, color, creed, religion, age, sex, pregnancy, national origin, marital status, disability, protected Veteran Status, sexual orientation and gender identity and expression, genetic information, victims of domestic violence and stalking, familial status, and all other categories covered by law. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training at all levels of employment. Colgate University will not discharge or discriminate against employees or applicants who inquire about, discuss, or disclose their own compensation or the compensation of another employee or applicant. Colgate University is an Equal Opportunity Employer. Minorities/Females/Persons with Disabilities/Protected Veterans are encouraged to apply.

Clery Act

CAMPUS CRIME REPORTING AND STATISTICS
The Campus Safety Department will provide upon request a copy of Colgate’s Annual Security and Fire Safety Report. This report includes statistics as reported to the United States Department of Education for the previous three years concerning reported: 1. crimes that occurred on-campus; in certain off-campus buildings or property owned or controlled by Colgate University; and on public property within, or immediately adjacent to and accessible from, the campus and 2. fires that occurred in student housing facilities. The report also includes institutional policies concerning campus security and fire safety, such as policies concerning sexual assault, life safety systems, and other related matters. To obtain a copy, contact the Campus Safety Compliance Manager via e-mail at cusafety@colgate.edu. You may also access the report from the Campus Safety web page at: www.colgate.edu/offices/support/campussafety.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Are you currently a Colgate employee?
    • Yes
    • No
  2. * Have you ever been a Colgate employee?
    • Yes
    • No
  3. * Are you at least 18 years of age?
    • Yes
    • No
  4. * Please let us know how you heard about this position.
    • Albany Times Union
    • Binghamton Press & Sun
    • BlackCoachesinSports
    • Careerbuilders.com
    • Cazenovia Republican
    • Centralnewyorkhelpwanted.com
    • Chronicle of Higher Education
    • Chronicle of Philanthropy
    • Colgate Employee
    • Colgate Website
    • CoSIDA
    • Diverse Issues of Higher Education
    • HERC (Upstate New York HERC)
    • HigherEdJobs.com
    • Indeed.com
    • InsideHigherEd.com
    • LinkedIn
    • Mid-York Weekly
    • NACWA
    • naviGATE
    • NCAA News
    • Norwich Evening Sun
    • Oneida Daily Dispatch
    • Sherburne News
    • Studentaffairs.com
    • Syracuse Post Standard
    • Utica Observer Dispatch
    • Waterville Times
    • WomenLeadersinCollegeSports.com
    • Other
  5. If you selected "Colgate Employee" or "Other" for how you heard about this position, please provide the employee's name or where you heard about/saw the position.

    (Open Ended Question)

Applicant DocumentsRequired Documents
  1. Resume
  2. Cover Letter
  3. Diversity Statement
Optional Documents

    Organization

    Colgate is a nationally recognized liberal arts college set on a beautiful campus in central New York.

    Some 2,900 undergraduates are enrolled in 54 programs, taking advantage of the university's award-winning curriculumoff-campus study program, and numerous research opportunities.

    Students enjoy small class sizes taught by expert faculty members -- not teaching assistants.

    The university’s strategic plan offers a blueprint for turning today’s students into tomorrow’s leaders, joining the scores of alumni already playing major roles in a variety of fields. The Center for Career Services is a key player as students make this transition.

    Colgate hums with activity. It is a place where the arts thrive. Student-athletes compete at the very highest level of NCAA Division I sports. There are dozens of club and intramural sports programs, and the college’s outdoor education program is second to none.

    Above all, Colgate is about academic excellence. It is a tradition forged in 1819 and honed through the years by each class of select students.

    Colgate University is a highly selective residential liberal arts institution distinguished by academic excellence and interdisciplinary inquiry. Located on a beautiful campus in upstate New York, Colgate takes pride in the active engagement of its students, staff, and faculty in local, national, and global communities. At Colgate, we feel that a diverse and inclusive community is a cornerstone of educational excellence.

    Colgate University is a highly selective residential liberal arts institution distinguished by academic excellence and interdisciplinary inquiry. Located on a beautiful campus in upstate New York, Colgate takes pride in the active engagement of its students, staff, and faculty in local, national, and global communities. At Colgate, we feel that a diverse and inclusive community is a cornerstone of educational excellence.

    The Office of Equity and Diversity at Colgate is charged with fostering a diverse and collaborative community by increasing understanding, respect and inclusion. It is the mission of the office to support campus diversity initiatives with the goal of increasing understanding, respect and inclusion, and to ensure compliance with policies relating to affirmative action, discrimination, and harassment.  The university’s strong commitment to equal opportunity and inclusivity is clearly articulated in the diversity mission statement found here.  The university strives to provide an environment where everyone in our community can learn about, appreciate, and celebrate our diverse cultures and gain understanding, knowledge and skills to be engaged citizens locally as well as globally.

    Colgate University fully subscribes to all federal and state civil rights laws banning discrimination in private institutions of higher education. Colgate will not discriminate against any student, employee or applicant for employment because of race, color, sex, pregnancy, religion, creed, national origin (including ancestry), citizenship status, physical or mental disability, age, marital status, sexual orientation, veteran or military status (including special disabled veteran, Vietnam-era veteran, or recently separated veteran), predisposing genetic characteristics, domestic violence victim status, or any other protected category under applicable local, state or federal law, including protections for those opposing discrimination or participating in any complaint process at the Equal Employment Opportunity Commission or other human rights agencies. This nondiscrimination policy covers both employment and access to educational opportunities.  It is the policy of the university to provide equal opportunity in employment and not to discriminate against any individuals with disabilities who are qualified for employment in the positions for which they apply. Reasonable accommodations will be provided in accordance with applicable laws and regulations.

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