S04693P

Systems Administrator Associate

EITS Systems Engineering

The University of Georgia (UGA), a land-grant and sea-grant university with statewide commitments and responsibilities is the state’s oldest, most comprehensive, and most diversified institution of higher education (http://www.uga.edu/). UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA was founded in 1785 by the Georgia General Assembly as the first state-chartered University in the country. UGA employs approximately 1,800 full-time instructional faculty and more than 7,600 full-time staff. The University’s enrollment exceeds 36,000 students including over 27,500 undergraduates and over 8,500 graduate and professional students. Academic programs reside in 17 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.

External

TRS

Employee

Benefits Eligible

Full Time

Monday – Friday; 8am – 5pm

Commensurate with experience

02/14/2020

Yes

03/16/2020

This is a limited-term position funded through June 30, 2022.

Athens Area

The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status.

IT Systems Support Paraprofessional/Professional

1.00

Requires technical knowledge in the field acquired through an apprenticeship, a 2-year degree, or professional certificate. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.

Does the thought of being part of a team at the crux of digital transformation in a world-renowned higher education institute excite you? How about the idea of collaborating with technical and functional personnel to come up with services that could help influence positive change in the campus community? Does the idea of having dedicated time to focus on innovation, collaborations, and continuous improvement sound like an exciting opportunity?

If so, the Systems Engineering part of a highly collaborative team that works to bridge across functional and technical silos throughout campus through the utilization of collaborative cloud-based applications.g and Telephone Service division of EITS has an exciting position focused on Google Suite administration and integrations that you may be a great fit for. This position i This position and team work across campus units to identify and promote shared infrastructure, applications, and methods to improve information flow, reduce complexity, and lower costs through right-sized (scalable) solutions.

Some common tasks this position handles include:
Administration of campus-wide Google Suite services and integrations.
Research and development on service improvements, architecture changes, and integration opportunities.
Develop and maintain internal service design documentation for Google Suite.
Develop and maintain customer how-to, videos, and FAQ for Google Suite.
Foster healthy, collaborative partnerships between EITS, campus units, external collaborators, governance groups, and business stakeholders.
Analyze business capabilities with campus partners to identify Google Suite use cases.
Engage in the Continual Service Improvement process to assess services and identify opportunities for service enhancements.

The Systems Engineering and Telephone Services division of EITS is directly responsible for the setup, maintenance, and operations of central University systems and telephony/E911 services. The division is comprised of the following teams: Telephone Services and E911 Integrations, Linux and Windows Services, Platform Engineering, Database Design and Integrations, Digital Transformation and Innovation, Office 365 Support and Integrations, and Google Suite Support and Integrations.

The Systems Engineering and Telephone Services division aims to promote a culture of trust, respect, transparency, accountability, collaboration, and continual improvement. Our collective mission is to “serve our clients through providing IT services and platforms that enable them to more passionately pursue the mission of the University of Georgia.”

This is a limited-term position funded through June 30, 2022.

If the above summary sounds exciting to you, we encourage you to apply to join our team! We have found the following certifications and experiences to help employees be successful over time; if you do not have exposure to one or more of these, do not let that discourage you from applying! The successful candidate will have an opportunity to explore these as part of their career enhancement/planning with their supervisor, via peer mentoring sessions with colleagues, and through the EITS professional development program.

• Possess a growth mindset with an eagerness to learn
• Flexibility and willingness to adapt as the environment evolves
• Exceptional communication and interpersonal skills
• Ability to interpret technical services/issues to non-technical audiences
• Talent for building effective relationships and working in a team
• Curious by nature, with a willingness to ask difficult questions
• Ability to document the work of yourself and others
• Experience with and/or training on Google Suite administration
• Basic knowledge of one or more scripting language (PowerShell, Perl, et cetera)
• Experience working with an online support ticketing system
• Experience in an environment with change management

Job takes place in normal environmental conditions. This position will spend long periods of time standing and/or sitting at a computer.

No

Yes

No

No

No

No

Yes

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

1. Service Delivery and Administration
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a.Support and contribute recommendations surrounding service delivery and technologies in a highly complex environment, giving special attention to security-related issues.
b.Adhere to standards and recommendations for critical functions and services such as service configuration and automation of routine tasks.
c.Collaborate with various functional teams on issues and projects.
d.Give attention to security issues by discussing best practices with regard to system security. Responds accordingly to threats and incidents.
e.Monitor and analyze service performance and resource utilization; recommending mitigation strategies as needed.
f.Respond to and facilitate requests for resource/service changes.

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2. Documentation and Administrative Responsibilities
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a.Writes and maintains documentation to assist in the setup, administration, and troubleshooting of managed services by team of coworkers with varying skill levels.
b.Works with others both within and outside of EITS to document standards and guidelines.
c.Facilitates knowledge transfer between units inside and outside of EITS.
d.Generate quotes, purchase requests, and justification for procurement of services.
e.Creates and facilitates change requests for approval on all production systems.
f.Participate in meetings relevant to this position and team across campus.

20

3. Client Engagement and Education
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a.Foster strong, collaborative partnerships between EITS, campus units, external collaborators, governance groups, and business stakeholders
b.Provide remote and hands-on training to campus partners with varying skill levels.
c.Collaborate with campus partners to facilitate more user-focused approach to services.
d.Develop, enhance, and share training/documentation for the campus community.
e.Maintain a list of projects and recommendations from campus; engage in proactive communications with stakeholders to keep them apprised of changes in priority.

15

4. Research, Development, and Service Delivery Assessment
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a.Spend time researching and developing new, innovative technologies for next-generation services for campus.
b.Explore options for addressing current issues or service gaps by connecting to colleagues and peers to discuss methods, technologies, and processes they have used to knowledge-share and/or collaborate on solutions.
c.Engage in the Continual Service Improvement process to regularly assess services and processes to identify opportunities for service enhancements or replacements for Telephone Services or other Windows projects.
d.Assess technologies that could be utilized in our environment to augment current services to better achieve the goals as outlined in the IT Master Plan for campus IT.

15

5. Professional Development and Continual Learning
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a.Engage with teammates and colleagues to cross-train and better understand the environment, current and future technologies, business needs, challenges, and opportunities.

10

6. Other Duties as Assigned

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