MANAGER, CRM DEVELOPMENT,IS&T Administrative Systems
- Employer
- Boston University
- Location
- BOSTON, United States
View more
- Administrative Jobs
- Technology, Analysts & Programming, Network & Systems Administration
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
Boston University is seeking a passionate, experienced solutions builder and technologist for the Manager, CRM Development role who will be a member of the Boston University Information Services and Technology team.
They will work closely with the cross-functional team, client stakeholders to navigate the Salesforce technical landscape.
They will be responsible for providing technical leadership on projects to support Recruiting, Admissions, and Marketing goals that shall enable Boston University's academic, administrative and ancillary processes - by providing necessary guidance to team members to follow SDLC and Salesforce best practices while leading them to successful delivery. This individual will manage, coach, and mentor three technical staff or student employees.
Essential functions of this position are:
- Provide technical leadership and manage development team members.
- Results-oriented that will lead to good issue resolution and solution delivery practices maintains high standards of software quality within the team by establishing periodic code reviews, best practices that should be in alignment with BUs best practices, guidelines, and standards.
- Participate in strategic service management planning in coordination with operational support and maintenance of CRM & Marketing-Communication based services.
- This includes consulting on or working or delegating incidents, service requests, defects, and enhancements,
- Invests time learning/enhancing skills for self and team members on Salesforce, MarketingCloud, and related technologies by active participation in technology users groups and professional organizations and formal training or degree programs.
- Bachelors or Masters Degree in Computer Science, Information Systems, or another related field. Or equivalent work experience.
- Well-rounded IT work experience in Software Development/engineering with a progressive trajectory of implementations using object-oriented designs with Java, advanced web development skills, and Salesforce.
- Several years of full life cycle solutions delivered with strong expertise and hands-on experience on Salesforce products and lightning platform with declarative configuration and Apex/Lightning/API development.
- 5+ years of technical experience working with complex Salesforce ecosystem as well as experience with non-Salesforce enterprise systems.
- Experience working with complex Salesforce and other enterprise systems.
- Manage source control repository, Release (deployments) & environments.
- Build team improvement and development goals and maintain training plans.
- Establish periodic code reviews to ensure best practices are followed and drive quality, standardization, and consistency. Demonstrated knowledge of the overall software development lifecycle and enterprise integration frameworks • Demonstrated knowledge of project management concepts and frameworks such as waterfall, Prince 2, Scrum, or agile development methodologies
- Experience with basic SharePoint functionality a plus.
- Prior experience with ITIL or equivalent Service Management framework and ServiceNow is a plus
- Advanced computer skills in the following software packages: MS Word, PowerPoint, Excel, and Visio.
- Effective oral and written communication skills to work with subject matter experts (SMEs) and business partners within the University to elicit the information necessary for project technical design.
- Possesses the ability to multi-task and switch priorities.
- Motivate team members for high performance.
- Team player; professionalism and self-confidence
- Preferred/Desired: Salesforce and MarketingCloud certifications
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.
Job LocationBOSTON, United StatesPosition TypeFull-Time/RegularOrganization
The Difference Is Our DNA
What compelled the Bill & Melinda Gates Foundation to award Boston University a grant to fight newborn mortality in Zambia? Why did Martin Luther King, Jr. adopt BU as a place where he could hone his message of justice and equality? And what is the catalyst that prompts 32,557 students from 135 countries to call BU their home every semester? It’s in our DNA: an inherent desire in each of our students, faculty, and staff to vigorously and dauntlessly pursue knowledge—and embrace the unlimited possibilities that come with it.
A Community Unlike Any Other
As you can see below, it takes people, ideas, and a little luck (Boston, you’re our town) to make BU what it is today: one of the most dynamic universities in the world.
Celebrated thinkers: On any given day, students will find themselves mesmerized by Nobel Prize winners, a poet laureate, and the first biomedical engineer ever to receive a MacArthur Foundation “Genius Award,” among others.
Extraordinary teaching: When a classroom starts to percolate with new ideas, it’s because our faculty of scholars and accomplished practitioners know how to ignite students’ imaginations. That’s why we reward our best teachers with BU’s most prestigious honor: The Metcalf Cup and Prize.
Groundbreaking research: With faculty dedicated to a creative, interdisciplinary approach to problem solving, BU has become a leading global research institution—propelled forward by over $350 million a year in sponsored program revenue.
World-class students: Elite students from all 50 states and 135 countries pursue higher education on BU campuses in Boston and at programs in L.A., D.C., and more than 30 other cities on six continents.
A city within a city: Today, 80% of our undergrads live on campus, which could explain the 525 student activity groups alone.
The greatest college town in the world: Boston. ’Nuff said.
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