USER SUPPORT SPECIALIST

Job no: 219560-AS
Work type: Staff Full or Part Time, Staff-Full Time, Staff-Part Time
Department:SMPH/SURGERY/SURGERY ADMIN
Location: Madison
Categories: Health Care, Medical, Social Services, Information Systems/Technology

Position Summary:

This position provides comprehensive computing support and standard software training to all faculty and staff in the Department of Surgery. The incumbent will be a motivated, self-starter and a member of a team of dedicated, customer-friendly support and service professionals with responsibilities that include daily support of user desktop computing environments, consulting with faculty and staff on technology solutions, end-point deployment, and life cycle management. Basic understanding of network infrastructure and protocols and knowledge of HIPAA-mandated information security practices a plus. Our infrastructure includes a combination of Windows and Apple platforms, mobile computing platforms, custom applications, secure remote access services, A/V systems, and Novell / MicroFocus directory and endpoint management.

The environment is fast paced and leverages multiple support delivery methods, include face-to-face, telephone, Teams-based, and remote using Bomgar.

The School of Medicine and Public Health has a deep and profound commitment to diversity both as an end in itself but, also as a valuable means for eliminating health disparities. As such, we strongly encourage applications from candidates who foster and promote the values of diversity and inclusion.

Position Duties:

List of Duties

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion

Degree and Area of Specialization:

Bachelor's degree preferred

Minimum Years and Type of Relevant Work Experience:

Required Skills:
- Ability to install, configure, secure, and support PC and Mac workstations, laptops, and mobile devices.
- Knowledge of directory management, permissions, authentication, network infrastructure, information security, secure access / VPNs, and end point management.

Preferred Skills:
-2 to 5 years experience providing customer-focused computer support and standard software training.
- At least 2 years providing computing support and solution training, ideally in a higher education environment.
- Experience with helpdesk ticketing software.
- Experience with data analysis software to provide IT team decision support.
- Experience configuring, securing, and supporting printers, copiers and A/V equipment.
- Strong oral and written communication skills including an ability to communicate technical concepts to a variety of audiences.

Department(s):

A539700-MEDICAL SCHOOL/SURGERY/SURGERY ADMIN

Work Type:

Full or Part Time: 80% - 100%

Appointment Type, Duration:

Ongoing/Renewable

Salary:

Minimum $55,000 ANNUAL (12 months)
Depending on Qualifications

Instructions to Applicants:

To apply, please select "Apply Now" to upload a cover letter and resume. In your application materials, please address how you meet the Minimum Years And Relevant Work Experience.

Contact:

Cory Reithmeyer
reithmeyer@surgery.wisc.edu
608-263-0787
Relay Access (WTRS): 7-1-1 (out-of-state: TTY: 800.947.3529, STS: 800.833.7637) and above Phone number (See RELAY_SERVICE for further information. )

Official Title:

SR IS SPECIALIST(S45BN) or IS SPECIALIST(S45DN) or ASSOC IS SPECIALIST(S45FN)

Employment Class:

Academic Staff-Renewable

Job Number:

219560-AS

The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer. We promote excellence through diversity and encourage all qualified individuals to apply.

If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/

The University of Wisconsin-Madison is engaged in a Title and Total Compensation (TTC) project to redesign job titles and compensation structures. As a result of the TTC project, official job titles on current job postings may change in Spring 2020. Job duties and responsibilities will remain the same. For more information please visit: https://hr.wisc.edu/title-and-total-compensation-study/.

Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.

Applications Open: Feb 14 2020 Central Standard Time
Applications Close:Mar 1 2020 11:55 PM Central Standard Time