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Information Systems Lead (7300U) - 5525

Employer: University of California, Berkeley
Location: San Francisco

Administrative Jobs: Technology, Analysts & Programming
Institution Type: Four-Year Institution

Information Systems Lead (7300U) - 5525 About Berkeley

At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.

The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.

We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners.  In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.

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The First Review Date for this job is: February 29, 2020

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UC Berkeley's Office of Intellectual Property & Industry Research Alliances (IPIRA) was created in 2004 to enhance the research enterprise of the Berkeley campus by establishing and maintaining multifaceted relationships between Berkeley researchers and private companies. These relationships include sponsored research collaborations and intellectual property commercialization. IPIRA reports to the Vice Chancellor for Research and consists of two peer divisions: the Office of Technology Licensing (OTL), and the Industry Alliances Office (IAO).

IPIRA helps researchers seek Industry research partnerships, conduct industry-sponsored research, request and transfer materials, apply for SBIR/STTR funds and grants, protect intellectual property rights, commercialize technologies, and start companies. IPIRA serves as a common liaison for companies when interfacing with Berkeley researchers, resources, and technologies. IPIRA supports companies who wish to sponsor research, join industry affiliate programs, enter into an SBIR or STTR agreement, or license technologies from UC Berkeley. IPIRA can also assist companies who desire to support research through gift funding.

Berkeley employees, students and technology have engendered many new products, jobs and companies, all of which are critical economic drivers for the Bay Area and the State of California. Through IPIRA, the University is enhancing its key role in the ongoing cycles of technology innovation, commercial development, and reinvestment in the research enterprise.

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Development:

Perform Salesforce configurations, Apex and VisualForce coding work.
Import and Export Data using Data Loader.
Facilitate integrations between diverse systems of record and with the IPIRA Salesforce system, as needed.
Develop reports, dashboards, and processes to continuously monitor data quality and integrity.
Implement changes with applications; test those changes to ensure accuracy; and work with IPIRA staff to accept and deploy the new solutions.
Creating, modifying, and maintaining Salesforce Community Portal(s) and maintain integrations with other systems, including Phoebe, PTS Identification Management, and diverse sources of entrepreneurship data and as needed.
Serve as technical liaison between IPIRA Marketing and website administration in the Vice Chancellor for Research Office.
Facilitate development of content management systems using Drupal and Open Berkeley platform.
Design and develop new features in Salesforce.com.
Liaise with diverse campus groups to obtain data.

Administration:

Support Salesforce releases and internal releases.
Manage the Salesforce.com platform for all IPIRA users.
Perform administration of IPIRA's Salesforce.com.
Manage fields/relationships, workflow rules, approval processes, page layouts, security, validation rules, email, custom buttons/links, etc.
Facilitate IPIRA reporting and metrics needs through multiple systems including Salesforce, Patent Tracking System (PTS), Phoebe, and Tableau
Manage ongoing support requests and administrative needs of users.
Ensure data security is enforced by the use of roles, profiles, and sharing rules.
Perform data hygiene and best practices by performing routine maintenance, including backups.
Perform analysis, administration, troubleshooting, testing, data and environment refreshes as needed.
Continuously monitor data integration to ensure data integrity and quality.
Supervise student workers (programming students), oversee project management and task assignment, lead daily stand up meeting.
Perform other IT duties as assigned, including upkeep of the IPIRA Wiki.

Business Analysis:

Be part of a fast paced agile scrum team and participate in planning, documentation, execution, testing, and launch of projects.
Work with various functions and end users to identify, document, and communicate standard business processes as they related to any of IPIRA's IT systems.
Keep abreast of new Salesforce.com features and functionality and provide recommendations for process improvements.
Research changes in upcoming versions of salesforce.com and other integrated applications: provide recommendations when necessary to enhance efficiency and productivity.
Design and execute high profile, complex reporting across multiple data sources including for special campus-funded initiatives (like Bakar Fellows), entrepreneurship programs, and college-level reporting.
Assist users with report design and management.
Collaborate with end-users to create and maintain training materials.
Drive adaptation, onboarding and train the trainer's processes.

Excellent written and oral communications skills.
Excellent interpersonal skills with demonstrated capacity to use those interpersonal skills to effectively interface with end users and application development teams .to conduct systems analysis and planning.
Understanding of software testing processes and methodologies.
Ability to program in a modern object-oriented language such as Java or C# and query relational databases such as Microsoft SQL Server, MySQL, or Oracle.
Ability to quickly learn new technologies and processes.
Experience using Microsoft Office for documentation, specifically Microsoft Word, Excel, and PowerPoint.
Project management experience skills and experience required. 
Understanding of Agile/Scrum software development methodology.
Prior web application software testing experience.
Demonstrated success in exercising technical leadership, including ability to build consensus among various groups.

Education/Training:

Bachelor's degree in a related technical discipline combined with three years or more of directly applicable information systems experience or a non-technical Bachelor's degree combined with graduate course work in information technology and/or equivalent training/experience.

Excellent problem solving skills, high degree of inquisitiveness and curiosity on how software should work, and attention to detail
Knowledge and experience in cybersecurity principles of data and programming. 
Formal training preferred.
Knowledge of Agile/Scrum project methodology
Skill at writing detailed testing documents and user acceptance test cases
Project Management Certificate.
Prior experience in higher education.

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This is an exempt, monthly paid position.  Annual salary is commensurate with experience.

For information on the comprehensive benefits package offered by the University visit: http://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

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Please submit your cover letter and resume as a single attachment when applying.

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This is a full-time, career position.

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This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities.  Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities.  The University reserves the right to make employment contingent upon successful completion of the background check.

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The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see: http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf
For the complete University of California nondiscrimination and affirmative action policy see:
http://policy.ucop.edu/doc/4000376/NondiscrimAffirmAct

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To apply, visit https://careerspub.universityofcalifornia.edu/psp/ucb/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=21&JobOpeningId=5525&PostingSeq=1

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