Job Title: Program Coordinator, Sr, Schedule of Classes
Location: Registrar
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 604831
Workplace Culture

NAU is a community devoted to student success and sustained by an unshakable commitment to our shared mission, vision, and values. We—faculty, staff, and administrators—thrive by combining our efforts and working side by side to further NAU’s culture of excellence.

Special Information

Only complete applications will be considered and must include the online application, a current resume, and a cover letter outlining your interest in this position and how past experiences match the job requirements. Also required are three professional references with current contact information; references will not be contacted without permission.

This position supports the continued development and advancement of academic scheduling functions within the VPAA. The person in this role manages critical 25Live interface setup and continuing processes that support academic scheduling, student enrollment and other downstream functions including, but not limited to, advising, grading, and institutional reporting. This position plays a key role in monitoring and managing class data, including data integrity. This position requires regular interaction with university faculty, staff, and administrators across NAU to clarify needs and resolve concerns related to student records functions. This position also assists with other Schedule of Classes functions as necessary and is responsible for ensuring the completion of accurate and complete schedule builds for assigned academic units.

Immigration Suppt/Sponsorship

NAU will not provide any U.S. immigration support or sponsorship for this position.

Job Description

• Provides leadership, supervision, training and coordination of work for three Program Coordinators, two part-time temps and six student workers, particularly those relating to the 25Live classroom assignment system.
• Routinely works in coordination with the Associate Registrar to make and implement decisions to accomplish divisional goals, while working under the guides of scheduling requirements and university policy.
• Demonstrates professional behaviors and attitudes that support the university’s mission and goals.
• Contributes to the development of the ongoing vision, mission and goals of the university.
• Designs and documents complex business processes, particularly those associated with 25Live.
• Maintains and updates system definitions, configurations, and settings in 25Live interface.
• Collaborates with Business Analysts to support 25Live and PeopleSoft.
• Works closely with Space Management and ITS Classroom Support.
• Consults with the CollegeNET technical support team to report and resolve 25Live system issues.
• Serves as a reporting and data expert for 25Live. Creates reports, including custom reports as required. Identifies reporting needs. Supplies and analyzes data. Collaborates with stakeholders to determine reporting needs, as well as delivery intervals.
• Serves as the 25Live expert for other areas of the University.
• Provides ongoing support to 25Live users – through training, regular communication, documentation and functional troubleshooting.
• Takes a lead role in providing technical troubleshooting for the PeopleSoft Schedule of Classes area, 25Live Interface, 25Live Configuration, or other modules as needed, offering technical advice, problem-solving assistance, and answers to questions regarding program goals and policy interpretation.
• Leads the Academic Scheduling team through preparation processes required to run room assignment Optimizations, including the assignment of data integrity queries and communication with academic units to clean-up inconsistencies, omissions, errors, etc. that will impact the ability of the university to maximize classroom spaces.
• Determines if classrooms are designated as shared spaces within the 25Live system and updates the shared space documentation.
• Updates layout capacity, features, characteristics, black-out dates, and all other required data fields in 25Live.
• Documents all 25Live related changes in Teams for the Classroom Review Team’s review.
• Evaluates academic unit partitions to ensure optimal room assignments and makes recommendations as necessary.
• Monitors classroom pre-assignments to ensure information is updated and accurate.
• Guides the Academic Scheduling team through the Optimizer process, followed by reviews of placements, acceptance or deletion of each room assignments, based on optimization and other factors. Gives direction to complete the room assignment process, including communication with academic units regarding unplaced classes, providing options and placing all classes requiring a room into a classroom that optimizes the use of University resources.
• Leads the Academic Scheduling team through the various processes and integrity reviews required to ensure classroom assignments are complete and accurate, prior to the start of each term.
• Collaborates to find solutions for complex room scheduling needs.
• Implements and documents new processes, such as back-to-back scheduling and final exam scheduling, and CourseDog class scheduling.
• Works closely with assigned academic units to ensure class builds are accurate and complete. Consults with departments about the aspects of their classes in order to identify needs, provide guidance and implement any necessary changes.
• Assists Academic Scheduling in integrating applications as appropriate and possible, with other campus applications.
• Researches and resolves scheduling issues and policy questions. Provides guidance and consistency in policy and procedure decisions within the work unit.
• Actively interacts with and develops partnerships with administrative offices in order to attain department goals and objectives.
• Coordinates and participates in end-user testing including update and fix maintenance cycles for PeopleSoft and 25Live.
• Develops and recommends revisions to Academic Scheduling policies and procedures, particularly those dealing with the maintenance of data processing systems and records.
• Provides key leadership and technical assistance and training for PeopleSoft processes, 25Live processes, and system navigations. Confers with data processing personnel and various processing departments to design, enhance and resolve errors in computerized record keeping systems and data entry problems.
• Interprets complex information and processes in order to respond efficiently and accurately to inquiries from Administration, academic units, and the Academic Scheduling staff.
• Reviews business processes and systems to formulate recommended change for efficiency gain and streamlining.
• Resolves technical issues or escalates to Business Analysts for additional action.
• Identifies room or class scheduling processes that require adjustments or new processes that should be considered and works with the Academic Scheduling team to implement changes.
• Assists with other duties related to Academic Scheduling as assigned.

NAU is currently engaged in an Organizational Growth and Effectiveness Initiative, which focuses on positioning the University for future success of its operational practices. As a result, some aspects of this position may be subject to change, such as, but not limited to: duties, titles, reporting structure, etc.

Minimum Qualifications

• Bachelor's degree in a field appropriate to the area of assignment (e.g. Information Systems, Business Administration) AND four years administrative/coordinative program experience; OR,
• Master's degree in field appropriate to area of assignment AND two years administrative/coordinative program experience; OR,
• Eight years of progressively responsible administrative/ coordinative program experience; OR,
• Any equivalent combination of experience, training and/or education.

Preferred Qualifications

• Experience in procedural, management or systems analysis work
• Experience with scheduling and data integrity reviews
• Knowledge of college and university curriculum, policies, and procedures.
• Knowledge of college and university academic advising practices and functions.
• Familiarity with the functions of the Academic Affairs division, Registrar’s Office and Undergraduate Admissions.
• Advanced user experience with student information: Oracle/PeopleSoft, Banner, etc.
• Experience with managing system setup and/or researching and resolving system problems preferred.

Knowledge, Skills, & Abilities

• Knowledge of higher education administrative systems and related business principles.
• Knowledge of automated and manual management information systems.
• Excellent computer skills: Microsoft Office suite, database management/setup, Internet.
• Excellent logical analysis and problem-solving skills.
• Strong attention to detail.
• Strong interpersonal and customer service skills.
• Ability to communicate clearly in writing and verbally.
• Demonstrated ability to work effectively and efficiently in a team setting.
• Ability to work independently and be a proactive problem solver.
• Demonstrated ability to meet deadlines.
• Skill in training/materials development.
• Ability to work effectively with individuals from diverse cultural backgrounds.

Background Information

This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting.

If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements.

Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States.

Finally, each year Northern Arizona University releases an Annual Security Report. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the Fire Safety Report is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus and NAU-Fort Defiance as these campuses have on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities.

The reports may be viewed at https://in.nau.edu/police-department/annual-security-and-fire-safety-reports/. If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.

Salary

The budgeted salary amount is $44,123.

This position's pay grade is 61. The salary range for this paygrade can be found on the CLS Grade Schedule.

**The starting salary will be determined by the qualifications of the selected applicant balanced with departmental budget availability, internal salary equity considerations, and available market information.

FLSA Status

This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and therefore will not earn overtime or compensatory time for additional time worked.

Benefits

This is a Classified Staff (CLS) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System; paid vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available at https://in.nau.edu/Human-Resources/Benefits/ Classified Staff employees are in a probationary status for their first six months at NAU.

NAU is a tobacco and smoke-free campus.

Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees are eligible for benefits on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. Additionally, new employees will begin participating in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, on the first of the pay period following 6 months after the new employee's start date. More information is available at: https://in.nau.edu/human-resources/eligibility-enrollment/

Learning and Development

Your career at Northern Arizona University includes the opportunity for professional development. New employee on-boarding training includes courses to be completed within the first 30 days (https://in.nau.edu/Human-Resources/Required/). If your position includes the supervision of a benefit-eligible employee, we offer the NAU Supervisors Academy for you to complete within your first 2 years.

Application Deadline

February 26, 2020 at 11:59pm

How to Apply

To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on line at https://in.nau.edu/human-resources/ or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process please contact the Office of Equity and Access at: 928-523-3312/TDD - 928-523-1006 or PO Box 4083, Flagstaff AZ 86011.

General Information

All coaches, athletics administrators and other staff or individuals involved with intercollegiate athletics have a duty to cooperate with and furnish the NCAA, Big Sky conference and NAU with truthful and complete information concerning involvement in or knowledge of rules, violations as mandated by NCAA Bylaw 10.1 satisfactory rules knowledge and rules compliance are conditions of employment and coaches, athletics administrators, and other staff or individuals involved with intercollegiate athletics will be evaluated and may be disciplined or dismissed on this aspect of their performance. Coaches, athletics administrators and other staff or individuals involved with intercollegiate athletics will fully participate and cooperate in compliance-related activities, procedures, and evaluation.

Equal Employment Opportunity

Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.

EEO is the Law Poster and Supplements

NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.