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LEAD FACULTY & STUDENT SUPPORT ADMINISTRATION, Metropolitan College, Distance Education

Boston University
BOSTON, Massachusetts, United States
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Job Details

LEAD FACULTY & STUDENT SUPPORT ADMINISTRATION, Metropolitan College, Distance Education

Tracking Code3251 Job Description

Responsible for supervising and mentoring one or more Faculty and Student Support Administrators and co-managing the cross-functional team alongside the teams Senior Instructional Designer. He or she supports faculty and students for the more complex or higher-maintenance online degree programs in the teams portfolio. Due to the fast pace of the distance education delivery model and the high volume of work each team is responsible for, the Senior Faculty and Student Support Administrator must have a high level of comfort with and strong ability in the area of project management and leadership. This position involves anticipating workload demands, making decisions about and allocating resources for each online session, developing procedures and processes for managing the workload of the team, and ensuring the success of each online program in the teams portfolio. The Senior Faculty and Student Support Administrator leads the program management of the teams portfolio, provides expert guidance and recommendations to faculty to maximize the success of BUs online courses and programs, and collaborates with academic departments to organize the delivery of the academic programs online.

Required Skills

A cover letter is required for consideration.

  • B.A./B.S. required, Master's degree preferred.
  • 3-5 years' experience required.
  • Professionalism, negotiation and problem-solving skills, strong organizational, student services and communication skills, the ability to multi-task, and high attention to detail.
  • The ideal candidate will be team oriented and use personal initiative to continually improve students online experience, program satisfaction, and retention.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.

Job Location BOSTON, Massachusetts, United StatesPosition TypeFull-Time/Regular


The Difference Is Our DNA

What compelled the Bill & Melinda Gates Foundation to award Boston University a grant to fight newborn mortality in Zambia? Why did Martin Luther King, Jr. adopt BU as a place where he could hone his message of justice and equality? And what is the catalyst that prompts 32,557 students from 135 countries to call BU their home every semester? It’s in our DNA: an inherent desire in each of our students, faculty, and staff to vigorously and dauntlessly pursue knowledge—and embrace the unlimited possibilities that come with it.

A Community Unlike Any Other

As you can see below, it takes people, ideas, and a little luck (Boston, you’re our town) to make BU what it is today: one of the most dynamic universities in the world.

Celebrated thinkers: On any given day, students will find themselves mesmerized by Nobel Prize winners, a poet laureate, and the first biomedical engineer ever to receive a MacArthur Foundation “Genius Award,” among others.

Extraordinary teaching: When a classroom starts to percolate with new ideas, it’s because our faculty of scholars and accomplished practitioners know how to ignite students’ imaginations. That’s why we reward our best teachers with BU’s most prestigious honor: The Metcalf Cup and Prize.

Groundbreaking research: With faculty dedicated to a creative, interdisciplinary approach to problem solving, BU has become a leading global research institution—propelled forward by over $350 million a year in sponsored program revenue.

World-class students: Elite students from all 50 states and 135 countries pursue higher education on BU campuses in Boston and at programs in L.A., D.C., and more than 30 other cities on six continents.

A city within a city: Today, 80% of our undergrads live on campus, which could explain the 525 student activity groups alone.

The greatest college town in the world: Boston. ’Nuff said.

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