IS NETWORK SUP TECH
- Employer
- University of Wisconsin-Madison
- Location
- Madison
View more
- Administrative Jobs
- Academic Affairs, Research Staff & Technicians
- Institution Type
- Four-Year Institution
Job Details
Job no: 219243-US
Work type: Staff-Full Time
Department:SMPH/OPHTHAL&VIS SCI/GEN
Location: Madison
Categories: Computer Science, Information Systems/Technology
Under general supervision of the IT Director, this position provides IT support for the Department of Ophthalmology and Visual Sciences (DOVS). This position is responsible for providing daily helpdesk support to DOVS faculty and staff. As a helpdesk support/customer service technician, this position requires a highly trained individual who has acquired a broad knowledge of general IT concepts, principles, practices, and techniques and whose expertise must span multiple technologies across network, hardware, and software platforms. This position is expected to maintain a high degree of customer service and wil provide in-house training for all staff related IT hardware and software. The incumbent must also have excellent written and verbal communication skills.
The School of Medicine and Public Health has a deep and profound commitment to diversity both as an end in itself but, also as a valuable means for eliminating health disparities. As such, we strongly encourage applications from candidates who foster and promote the values of diversity and inclusion.
Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.
The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.
For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion
An Associate's degree or higher in Computer Science or a related field is preferred.
Minimum Years and Type of Relevant Work Experience:2 or more years of experience in technical support of Windows 10, and OSX client desktop environment is required.
2 or more years deploying and supporting software in a Windows Active Directory domain environment is preferred.
1 or more years supporting virtualization technology (VMware) is preferred.
Excellent verbal and written communications. Excellent customer service skills.
Department(s):A536000-MEDICAL SCHOOL/OPHTHAL&VIS SCI/GEN
Work Schedule:Monday - Friday 8:00am-4:30pm (normal hours)
The candidate may have to work on a weekend or in the evening if a critical/urgent issue occurs.
Ongoing/Renewable
Salary:Minimum $18.33 HOURLY
Depending on Qualifications
To apply for this position, please click on the "Apply Now" button. You will be asked to upload a resume and cover letter as a part of the application process. Please ensure that the resume and cover letter address how you meet the minimum/preferred qualifications for the position. You will also be asked to provide three professional/supervisor references during the application process, including your current or most recent supervisor. References will not be contacted without advance notice.
Contact:Chris Geier
cjgeier@wisc.edu
608-263-6641
Relay Access (WTRS): 7-1-1 (out-of-state: TTY: 800.947.3529, STS: 800.833.7637) and above Phone number (See RELAY_SERVICE for further information. )
IS NETWORK SUP TECH S(13703)
Employment Class:University Staff-Ongoing
Job Number:219243-US
The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer. We promote excellence through diversity and encourage all qualified individuals to apply.If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/
The University of Wisconsin-Madison is engaged in a Title and Total Compensation (TTC) project to redesign job titles and compensation structures. As a result of the TTC project, official job titles on current job postings may change in Spring 2020. Job duties and responsibilities will remain the same. For more information please visit: https://hr.wisc.edu/title-and-total-compensation-study/.
Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.
The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).
The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.
Applications Open: Feb 3 2020 Central Standard Time
Applications Close:Feb 27 2020 11:55 PM Central Standard Time
Organization
In achievement and prestige, the University of Wisconsin–Madison has long been recognized as one of America's great universities. A public, land-grant institution, UW–Madison offers a complete spectrum of liberal arts studies, professional programs and student activities, and many of its programs are hailed as world leaders in instruction, research and public service. Spanning 935 acres along the southern shore of Lake Mendota, the campus is located in the city of Madison.
The university trace
s its roots to a clause in the Wisconsin Constitution, which decreed that the state should have a prominent public university. In 1848, Nelson Dewey, Wisconsin’s first governor, signed the act that formally created the university, and its first class, with 17 students, met in a Madison school building on February 5, 1849.
From those humble beginnings, the university has grown into a large, diverse community, with about 40,000 students enrolled each year. These students represent every state in the nation, as well as countries from around the globe, making for a truly international population.
UW–Madison is the oldest and largest campus in the University of Wisconsin System, a statewide network of 13 comprehensive universities, 13 freshman-sophomore transfer colleges and an extension service. One of two doctorate-granting universities in the system, UW–Madison’s specific mission is to provide “a learning environment in which faculty, staff and students can discover, examine critically, preserve an
d transmit the knowledge, wisdom and values that will help insure the survival of this and future generations and improve the quality of life for all.”
The university achieves these ends through innovative programs of research, teaching and public service. Throughout its history, UW–Madison has sought to bring the power of learning into the daily lives of its students through innovations such as residential learning communities and service-learning opportunities. Students also participate freely in research, which has led to life-improving inventions ranging from more fuel-efficient engines to cutting-edge genetic therapies.
The Wisconsin Idea
Students, faculty and staff are motivated by a tradition known as the “Wisconsin Idea,” first started by UW President Charles Van Hise in 1904, when he declared that he would “never be content until the beneficent influence of the university [is] available to every home in the state.” The Wisconsin Idea permeates the university’s work and helps forge close working relationships among university faculty and students, and the state’s industries and government.
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