Position Details

UNT System Overview

Welcome to the University of North Texas System, or UNT World as we like to call ourselves. UNT World includes the University of North Texas in Denton, the University of North Texas at Dallas and the University of North Texas Health Science Center in Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region and we are committed to transforming lives and creating economic opportunity through education. Over the past decade, combined UNTS enrollment has grown by more than 25 percent to nearly 44,000 students.

Posting TitleStudent Assistant - Office of the Dean - College of LawDepartmentDAL-CoL Dean's Off-517000Job LocationDowntown DallasFull Time/Part TimePart-TimePay Rate$12.00Salary InformationDepartment Summary

The Student Assistant position is located in the Office of the Dean at the College of Law. Student employees assigned to this classification work under general supervision. This means that definite work objectives are set for the employee but methods of performing the tasks are frequently left to the judgment of the employee with occasional instruction or advice provided by the supervisor. The frequency of review by the supervisor depends on the difficulty and complexity of the assignment or on the impact or result of the work performed. While the supervisor is again responsible for the general assignment of work, less control may be exercised over the flow for work and instructions given may be more general in nature. The employee is responsible for the results of the work. Jobs assigned to this level usually require some previous experience, education, or specialized skill.

Position Summary

EXAMPLES OF WORK

Provides External Customer Service
• Provide a friendly community desk environment.
• Maintain a professional demeanor and wear name tag while at the service desk.
• Answer front desk phone and transfer to appropriate department.
• Respond to customers in a polite and professional manner.
• Issue equipment and maintain information regarding equipment use and damage.
• Review and post room reservations (as applicable) using University calendar/reservation system.

Provides Internal Customer Service
• Facilitate positive relationships with students, faculty, and staff.
• Complete other duties as assigned by supervisors or other staff.
• Treat others with respect and appreciates differences.

Knowledge and Appropriate Execution of Service Desk Procedures.
• Accurately and efficiently complete shift responsibilities and administrative tasks/paperwork.
• Maintain the appearance of the community desk and lobby environment.
• Maintain confidentiality of student records/information.
• Enforce and model University and community policies.

Maintains thorough Knowledge of and Execution Safety and Security
• Maintain understanding of and appropriate execution of emergency procedures and resources including: fire safety, crisis situations, emergency drills, and safety
• Report emergencies and other situations to the proper authorities.
• Be familiar with emergency procedures and provide assistance to staff.
• Ensure that building security is maintained through the monitoring of doors and observing those who enter the office. Verify UNT Dallas identification as instructed by supervisor.

Assists in maintaining campus mail and package storage rooms.
• Sort and organize mail in an efficient and secure manner.
• Provide package pick-up assistance to residents.
• Troubleshoot any mail or package issues

Minimum Qualifications

Currently enrolled UNT Dallas, UNT or UNTHSC student in good standing and making satisfactory progress toward completion of a graduate degree program. Applicants must possess the following:

• Excellent customer service skills, as well as effective oral and written communication skills.
• Working knowledge of Microsoft Office computer applications (i.e. Word, Excel, PowerPoint, Outlook).
• Some knowledge of office practices and procedures.
• Demonstrated ability to comprehend and follow oral and written instructions accurately.
• Good interpersonal skills and ease in relating to people from varying educational, cultural and social backgrounds.
• Responsible, reliable and punctual.
• Ability to learn assigned tasks readily, to adhere to prescribed routines, and to develop some skill in the operation of common office equipment.

Preferred Qualifications

• Ability to maintain effective working relationships with other employees and with the general public, and to deal with public relations problems courteously and tactfully.
• Ability to work under considerable pressure, to adjust to constant changes, to handle multiple tasks, and to coordinate the work of others as necessary.
• Ability to keep complex records; to assemble and organize data of complete nature, and to prepare and submit reports in acceptable formats.
• Experience working with university systems preferred.
• Knowledge of FERPA preferred but not required

Required License / Registration / CertificationWork Schedule

This position will work day hours Monday – Friday based on academic schedule.

Driving University VehicleNoSecurity SensitiveThis is a security sensitive position.EEO Statement

The University of North Texas System and its component institutions are committed to equal opportunity and comply with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University of North Texas System and its component institutions do not discriminate on the basis of race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age, disability, genetic information, or veteran status in its application and admission processes, educational programs and activities, and employment practices.

Physical RequirementsLifting up to 10 pounds, Sitting, Standing, Writing, Talk or HearPosting NumberStu010HPPosition End Date (if temporary)Special Instructions to ApplicantsQuicklink for Postinghttp://jobs.untsystem.edu/postings/33181Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * How did you hear about this employment opportunity?
   • Public Job Posting
   • Internal Job Posting
   • Agency Referral
   • Advertisement/Publication
   • Personal Referral
   • Website
   • Other
2. * Describe a situation when you had to deal with a difficult customer? How did you handle it? What happened?

   (Open Ended Question)

3. * Please describe any previous experience you have working in a customer service enviornment

   (Open Ended Question)

Documents Needed to ApplyRequired Documents

1. Resume
2. Transcripts
3. Class Schedule (Student)

Optional Documents

1. Cover Letter