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SALESFORCE CRM SPECIALIST, Questrom School of Business, Online MBA

Employer
Boston University
Location
BOSTON, Massachusetts, United States

Job Details

SALESFORCE CRM SPECIALIST, Questrom School of Business, Online MBA

Tracking Code2401 Job Description

The Salesforce CRM Specialist is a key technical position that supports on-going development, maintenance, and support for the Salesforce platform used by the Questrom Online MBA and Questrom Graduate Admissions and Financial Aid Office (GAFAO). This position also regularly researches, determines and maintains various 3rd party applications used with Salesforce for the processing and review of significant quantities of leads and applications. Successful candidates will be able to work in ambiguous environments, independently complete regular tasks on the critical path of daily operations, seek opportunities for continuous improvement, all while handling competing priorities. Prior experience and knowledge with Salesforce and the Educational Data Architecture model highly preferred.

The Questrom School of Business believes that the cultural and social diversity of our faculty, staff, and students is vitally important to the distinction and excellence of our research and academic programs. To that, we are especially eager to have join our ranks a colleague who supports our institutional commitment to ensuring BU is inclusive, equitable, diverse, and a place where all constituents can thrive. The Questrom School of Business seeks to continue diversifying our faculty, student and staff ranks, recognizing that diversity of experience and thought deepens the intellectual endeavor.

Required Skills
  • B.A./B.S. required
  • 1 to 3 years of IT or other customer-facing technical troubleshooting experience
  • Prior experience with SalesForce.org or another CRM
  • Familiarity with marketing automation software
  • Knowledge of or interest in learning JavaScript and the Node.js runtime
  • Advanced analytical skills and the ability to make decisions independently

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.

Job Location BOSTON, Massachusetts, United StatesPosition TypeFull-Time/Regular

Organization

The Difference Is Our DNA

What compelled the Bill & Melinda Gates Foundation to award Boston University a grant to fight newborn mortality in Zambia? Why did Martin Luther King, Jr. adopt BU as a place where he could hone his message of justice and equality? And what is the catalyst that prompts 32,557 students from 135 countries to call BU their home every semester? It’s in our DNA: an inherent desire in each of our students, faculty, and staff to vigorously and dauntlessly pursue knowledge—and embrace the unlimited possibilities that come with it.

A Community Unlike Any Other

As you can see below, it takes people, ideas, and a little luck (Boston, you’re our town) to make BU what it is today: one of the most dynamic universities in the world.

Celebrated thinkers: On any given day, students will find themselves mesmerized by Nobel Prize winners, a poet laureate, and the first biomedical engineer ever to receive a MacArthur Foundation “Genius Award,” among others.

Extraordinary teaching: When a classroom starts to percolate with new ideas, it’s because our faculty of scholars and accomplished practitioners know how to ignite students’ imaginations. That’s why we reward our best teachers with BU’s most prestigious honor: The Metcalf Cup and Prize.

Groundbreaking research: With faculty dedicated to a creative, interdisciplinary approach to problem solving, BU has become a leading global research institution—propelled forward by over $350 million a year in sponsored program revenue.

World-class students: Elite students from all 50 states and 135 countries pursue higher education on BU campuses in Boston and at programs in L.A., D.C., and more than 30 other cities on six continents.

A city within a city: Today, 80% of our undergrads live on campus, which could explain the 525 student activity groups alone.

The greatest college town in the world: Boston. ’Nuff said.

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