Job location: Dental School-Evans Building

Employment Type: Full-time
Posted data: 2020-01-14
Req: JR00015355
University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title

Spanish Bilingual Dental Clinical Receptionist - Dental Customer Service, Penn Dental Medicine

Job Profile Title

Receptionist, Clinical

Job Description Summary

The primary function of this position is to perform all receptionist tasks, duties and, responsibilities in a high-volume clinic office. Provide bilingual Spanish translation and interpretive services and language skills to a diverse population of staff, students and faculty and community customers and stakeholders in a high volume customer centric environment.

Job Description

Registering and discharging clients, ensuring the proper charges are posted and the correct payments are applied. Providing an array of reception services in a highly customer service-oriented manner, which includes, but is not limited to, scheduling of treatments for targeted daily goals, appointment book controls, collection and data entry of patient-related information, and presentation and collection of treatment fees. Communicating effectively with staff and clinicians. Exercising independent judgment in assessing questions and concerns raised by patients and with consultation, implementing action to support the provision of health care. Maintaining accurate records, reports, online provider appointment schedules, and miscellaneous information.

Key Responsibilities:

• Act professionally and calmly at all times when interacting with others; consistently demonstrates concern and courtesy towards colleagues and customers; treat all people respectfully; take personal responsibility for correcting problems; follow up with individuals to ensure satisfaction with the level of service they have received. Work well with members of the University community (e.g., students, faculty, staff).

• Print patient routing slips daily. Provides credentialing support to Penn Dental Medicine as needed. Explains or clarifies rules, processes, and procedures to patients, staff, students, faculty and other stakeholders at PDM. Work closely with other receptionists and teams with workload when necessary. Remain calm in stressful situations. Demonstrate pleasant disposition that puts people at ease.

• Review and collect patient contracts. Collect & post patient payments. Accurately reconcile daily receipts. Review and approve multi-visit procedure cases as needed (such as crowns, bridges, and dentures) prior to lab submission. Confirm patient appointments as assigned. Process all student and patient inquires prior to escalation to Supervisor.

• Check-in and check-out patients with accuracy and precision. Scan all patient documentation into axiUm upon arrival. Ensure that the patient/customer experience is positive. Consistently exhibit a flexible and resilient mindset/behaviors even when faced with misplaced criticism or frustration. Ability to learn quickly and move on from both success and failure. Listen, document, and help resolve conflicts with customers. Document the patterns that may indicate larger issues/problems.

• Answer phones, retrieve voice messages, work with Call Center, and other departments regarding scheduling patients. Demonstrate solid communication and listening skills. Listen effectively to find the root cause of issues and communicate in a clear & friendly way. Diffuse tense situations and do everything within reason to quickly and effectively resolve the issue according to policy and standard operating procedures. Post completed procedures in axiUm at patient check out and schedule appointments.

• Reconcile assigned appointments to verify all charges captured. Check in arriving patients, page students and update appointment status promptly. Post completed procedures in axiUm at patient check out & schedule comprehensive care appointments. Confirm appointment schedules with accuracy. Update databases and patient information with accuracy and precision. Accountable for following through on cases where customer/patient may need more guidance. Other duties as assigned.

Qualifications
High school diploma or GED Required, with 1-2 years of related experience or equivalent combination of education and experience.

Job Location - City, State

Philadelphia, Pennsylvania

Department / School

School of Dental Medicine

Pay Range

$15.44 - $26.25

Affirmative Action Statement 
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements 
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.