Technical Support Specialist II MRGC

Job description

Posting Details

Instructions to applicants

Submit letter of interest, resume, contact information for three references, and completed Sul Ross Application at .

Job TitleTechnical Support Specialist II MRGCLocationDel Rio, Uvalde or Eagle PassDepartmentOffice of Informational TechnologyJob No.Posting Date01/07/2020End DateUntil FilledYesAppointment DateSalary$35,820Required

Associate’s degree in Information Technology or related field. Demonstrated experience in delivering customer support; excellent analytical, organizational and communication skills.


Bachelor’s Degree in Computer Science or MIS and 3 or more years of related work experience. Working knowledge of TCP/IP required; working knowledge of MAC OS, Microsoft certifications (MCITP); experience triaging multiple calls and issues that are reported to the helpdesk.

Primary Responsibilities

Receive, log, and track incidents, informational requests, and new service request calls from University technology users. Maintain hardware, software, peripheral equipment, tools, and test equipment. Install, service and support computers, peripherals and standardized software. Prepare detailed, accurate, and timely support documentation where required, including trouble tickets. Assist other teams within the Office of Information Technology. Practice procedures and policies to ensure the security and integrity of systems/networks. Provide remote technical support to University technology users. Provide basic user training on common tools and applications as needed. Develop and follow procedures related to how problems are identified, received, documented, distributed, and corrected. Work collaboratively with employees in other departments to resolve customer issues. Additional responsibilities as directed by the supervisor consistent with rank and position. Responsible for personal safety and the safety of others; must exercise due caution and practice safe work habits at all times. Some work hours will fall on weekends and outside of the traditional business day.

Support: Work with student workers providing support services through the helpdesk. Cross-trains, participates and contributes towards knowledge management as pertaining to job duties

Position is Security Sensitive. Position is Security Sensitive.

Other Information

Texas Law requires a 60 day waiting period before new state employees are eligible to enroll in health insurance.

It is the policy of Sul Ross State University to provide equal employment opportunity for all persons in accordance with their individual, job related qualifications and without consideration of race, creed, color, sex, religion, age, national origin, disability, sexual orientation, gender identity, veteran status and ancestry. Equal employment opportunities shall be afforded in all personnel actions or decisions including, but not necessarily limited to, recruitment, hiring, training, upgrading, promotion, demotion, termination and salary. Retaliation is prohibited against a person who opposes a discriminatory practice, files a charge, testifies, assists or participates in an investigative proceeding or hearing.

About SRSU

Sul Ross State University’s Middle Rio Grande Campuses are non-residential, upper-level institution offering junior, senior and graduate courses in the liberal arts, teacher education and business administration. The student body is primarily non-traditional with an enrollment of approximately 1,000 students each semester. Middle Rio Grande Campuses offers classes at Eagle Pass, Del Rio and Uvalde in the Southwest Texas border region.(

Applicant DocumentsRequired Documents
  1. Resume
  2. Cover Letter
Optional Documents
    Supplemental Questions

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      Job No:
      Posted: 1/9/2020
      Application Due: 9/30/2020
      Work Type: