Public Service and Outreach IT Professional

Job description

Posting Number:


Working Title:

Public Service and Outreach IT Professional


Cont Ed Tech Support Services

About the University of Georgia:

The University of Georgia (UGA), a land-grant and sea-grant university with statewide commitments and responsibilities is the state’s oldest, most comprehensive, and most diversified institution of higher education ( UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA was founded in 1785 by the Georgia General Assembly as the first state-chartered University in the country. UGA employs approximately 1,800 full-time instructional faculty and more than 7,600 full-time staff. The University’s enrollment exceeds 36,000 students including over 27,500 undergraduates and over 8,500 graduate and professional students. Academic programs reside in 17 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.

About the College/Unit/Department:

The University of Georgia Center for Continuing Education & Hotel is hiring motivated, dependable, and team-orientated individuals for jobs that advance UGA’s mission of Public Service and Outreach. The Georgia Center, located on campus across from Stegeman Coliseum, is the campus hub for the development and administration of non-credit professional and continuing education courses as well as home of the only on-campus hotel

College/Unit/Department website:

Posting Type:


Retirement Plan:


Employment Type:


Benefits Eligibility:

Benefits Eligible

Full/Part time:

Full Time

Additional Schedule Information:

40.0+ hours per week. Some evenings and weekends as needed.

Advertised Salary:

Commensurate with Experience

Posting Date:


Open until filled:


Proposed Starting Date:


Location of Vacancy:

Athens Area

EEO Policy Statement:

The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status.

Classification Title:

IT Application Support Professional





Minimum Qualifications:

Requires at least a baccalaureate degree in the field. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.

Preferred Qualifications:

This position works with a variety of technologies to provide solutions, currently including:
SQL Server relational database technologies
Experience with JavaScript and jQuery library
Experience with Cascade Style Sheet and responsive design
Experience with Business Intelligence software such as QlikView, Tableau, Microsoft Power BI, etc.
Experience with Microsoft Excel
PMP Certification is preferred, but required within one year of employment.

3 years experience in Information Technology/Business Analysis environment.

The individual should have a demonstrated ability to work between internal software clients and skilled IT departmental resource staff to translate project functional requirements between the two

Position Summary:

This position will serve as the project manager for the deployment of the Public Service and Outreach (PSO) commercial software Destiny Solutions, as well as the processes of selection, procurement, management, and support of future PSO commercial software applications across PSO.

This position provides leadership and strategic direction for PSO units by providing analysis in the procurement of commercial software, as well as providing technical support, training, documentation, and ad hoc reporting for these software(s) across PSO units using a variety of business analytics software tools.

This position is responsible to work with PSO units to maintain data warehouse information and provide report using SQL queries, web services, and application program interfaces (APIs) as needed, working with other IT professionals and subject matter experts (SMEs) within PSO units.

Knowledge, Skills, Abilities and/or Competencies:

PMP Certification or desired within one year of employment.

Experience working and providing solutions with the following technologies:
SQL Server relational database technologies
Experience with JavaScript and jQuery library
Experience with Cascade Style Sheet and responsive design
Experience with Business Intelligence software such as QlikView, Tableau,
Microsoft Power BI, etc.
Experience with Microsoft Excel
Experience with Project Management Tools (Ex. MS Project).

Demonstrated experience leading projects and project teams including project planning and execution.

Demonstrated skill in enterprise application business administration (Ex. configuring system for client needs, maintaining accounts, creating and maintaining views/reports, supporting clients through various assistance methods).

Demonstrated experienced in data extraction, aggregation, and reporting to diverse user communities.

Demonstrated skill in project management frameworks, creating and maintaining project plans, and providing project management administrative support to clients.

Demonstrated experience with database systems and database structures in enterprise-class tools.

Excellent written, oral, and facilitation communication skills.

Able to demonstrate the acquisition of new technical skills, and to apply those skills in the development of measurement solutions and to effectively share new knowledge with colleagues.

Physical Demands:

Sit in front of computer for extended periods of time.

Is driving a responsibility of this position?:


Is this a Position of Trust?:


Does this position have operation, access, or control of financial resources?:


Does this position require a P-Card? :


Is having a P-Card an essential function of this position? :


Does this position have direct interaction or care of children under the age of 18 or direct patient care?:


Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications):


Credit and P-Card policy:

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.


Serve as the project manager for the analysis, selection, procurement, deployment, and training/support for various PSO commercial software acquisitions:

- Apply formal project management principles and practices during the planning, implementation, monitoring and completion of projects
– Create detailed project plans for completion of tasks that consider schedules, dependencies, institutional priorities, and resource limitations and conflicts
– Coordinate efforts of project teams to facilitate cooperation and prevent delays
– Develop and maintain standard project management documentation, such as project charters, project plans, timeline visuals, risk registers, issues logs, meeting agendas and summaries, and project status reports
– Proactively oversee project execution by following up on the completion of tasks, reporting potential delays to management, and coordinate problem resolution efforts in the event of technical difficulties.
-– Handle p-card purchases and other financial responsibilities to support specific PSO strategic initiatives.

Percentage of time:



Provide user support and problem resolutions for PSO software applications:

- Conduct business analysis to manage project scope and to ensure that institutional needs are being met
– Solicit business requirements from key stakeholders and liaison between technical and functional team members to ensure that deliverables are completed according to specifications
– Develop and maintain business analysis documentation such as business cases, business process diagrams, requirements, and systems and architecture diagrams
– Facilitate and/or assist in development of test plans and testing documentation within project teams and oversee test plan execution
– Facilitate and/or assist in development of training plans and training documentation within project teams and oversee test plan execution

Percentage of time:



Clearly and professionally communicate objectives, progress, risks, and issues to project stakeholders:

– Lead or attend regular meetings to update leadership, staff, clients, and the UGA community on the progress of projects
– Convey project team questions, updates, or concerns to leadership in a timely manner
– Respond to inquiries about project details from leadership and project team members in a timely manner
– Develop and facilitate formal presentations to project stakeholders when needed
– Coordinate communications between functional and technical teams
– Utilize standard status reporting templates and tools such as scorecards, dashboards, and other visuals to represent project progress

Percentage of time:



Work with commercial software vendors to report, resolve, and escalate reported issues as needed by PSO designated departmental contacts for these commercial software applications

Percentage of time:



Ad hoc report development and data analysis for PSO business decision support using a variety of business intelligence software (as required) such as QlikView and Tableau from various databases and data warehouse sources

Percentage of time:





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Job No:
Posted: 12/28/2019
Application Due: 6/23/2021
Work Type: Full Time