Information Line Specialist (Part Time)- Staff Pool
We are currently seeking a part time Information LineSpecialist who can effectively and efficiently provide excellent customerservice while carrying out the vision and mission of Houston Community Collegeas well as the mission of the Student Services Contact Center.
Seeking an effective multi-tasking problem solver withexcellent phone etiquette and advanced computer proficiency, as well aseffective utilization of web based solutions, PeopleSoft and other internalsoftware used to service our customers. Demonstration of working within an onlineremote work environment is crucial during this time and must be reflected inthe ideal candidate’s professional experience.
In this role utilization of excellent customer service,problem solving, decision-making skills and technical proficiency will be atthe forefront to serving our customer base. Collaboration and cooperation with other team members and departmentswill be key to successfully servicing the customer and knowledge of partnershipbuilding will be essential in meeting departmental objectives and expectations. Strong technical proficiency will be ofthe upmost importance in this position.
If you are self-driven, service oriented, and have a passionfor education and seeing students meet their educational goals then we need youas part of our team!Apply today!
Provide in-depth information about classes, registration, campus specific classes/programs, new programs, financial aid and act as a referral resource to colleges and departments that interested parties are seeking information about.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.Other duties may be assigned.
Provide information about the entire college system and HCCS current processes/procedures regarding the Enrollment process as well as the registration process.
Update Student Service department with current information furnished by colleges and departments.
Responsible for facilitating all departments of Student Service, regarding but not limited to financial aid, registration, online student service, admission, testing, etc.
Assist students with processes and procedures for admissions, registration, financial aid etc.
Check with departments to gain information about request that are being received to update information resources.
Monitor HCCS news for information that may be available to assist callers and update student service staff.
Act as receptionist/troubleshooter for the building and direct/refer incoming traffic to appropriate departments.QUALIFICATIONS
To perform this job successfully, an individual must be able to perform the essential duties and responsibilities listed above.The qualifications listed below are representative of the education, experience, knowledge, skills, and/or abilities required.
High school diploma or GED equivalent.
One (1) year experience in an office environment.
Prefer switchboard experience.
KNOWLEDGE, SKILLS, AND ABILITIES
Excellent oral and written communication skills
Ability to deal with a diverse population
Knowledge of Student Service processes and procedures, academic course offerings, classes and campus specific programs at each Houston Community College location.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.
This job description may be revised upon development of other duties and changes in responsibilities.
The OrganizationHouston Community College (HCC) is an open-admission, public institution of higher education offering a high-quality, affordable education for academic advancement, workforce training, career development and lifelong learning to prepare individuals in our diverse communities for life and work in a global and technological society. We’re proud to say that 98 percent of our graduates step into a job in their field of study immediately upon graduation. One of the largest community colleges in the nation, HCC has served the Greater Houston area for over four decades. Accredited by the Southern Association of Colleges and Schools, and the Schools Commission on Colleges, we offer 300+ associate degree and certificate programs to 75,000+ students across 13 Centers of Excellence and online each semester. We are proud to be No.1 among all community colleges in the nation in providing associate degrees to minorities and No.1 in educating international students, with 10.4 percent of our student population from outside the USA. Our vision is to become the Employer of Choice in support of our mission for Student Success by attracting, retaining and motivating the best employees.
LocationHouston is a city with limitless possibilities:
Houston Community College does not discriminate on the basis of race, color, religion, sex, gender identity and gender expression, national origin, age, disability, sexual orientation, or veteran’s status. The following person has been designated to handle inquiries regarding the non-discrimination policies: David Cross, Director EEO/Compliance, Title IX Coordinator
Office of Institutional EquityPO Box 667517 Houston TX, 77266713 718.8271 or [email protected] HCC values its employees and their contributions, promotes opportunities for their professional growth and development, and provides a positive working and learning environment that encourages diversity, innovation and creativity, and inclusion.Individuals with disabilities, who require special accommodations to interview, should contact (713) 718-8565.