Our Opportunity

South Puget Sound Community College (SPSCC) seeks a highly motivated and qualified individual for the position of Office Assistant 2 in the Student Services Call Center (Part-Time).

The Office Assistant 2 will serve as initial point of contact for prospective students, current students, and community members contacting South Puget Sound Community College. This position assists students by answering general questions about starting college, admissions, enrollment steps, and Financial Aid. The Office Assistant 2 performs a variety of routine clerical duties such as answering phone calls and answering e-mails, processing documents and records, extracting and compiling records or data, responding to routine inquiries concerning office/departmental services and procedures, maintaining and monitoring established record keeping, filing and data base systems, and producing forms, letters, record entries and other material.

South Puget Sound Community College is committed to increasing its cultural diversity with an emphasis on equity and inclusion among its professional staff. The students that we serve come from a variety of backgrounds. We strongly encourage members of the underrepresented groups, veterans, and bi- or multi-lingual individuals to apply for this position to help meet the needs of our diverse students and service district.


We also offer:

• The Clipper Café specializing in seasonal comfort foods
• The Bake Shop offering daily baked goods made by our students
• Fine dining in the Percival Room, offering vegetarian, vegan, and gluten-free choices as part of our Culinary Arts and Baking & Pastry Arts programs
• Campus bookstore offering snacks, apparel, and specialty supplies
• Starbucks coffee shop
• Bus service every 15 minutes to downtown Olympia and beyond – you receive a FREE State Agency Rider (STAR) Pass
• FREE parking on our campuses – permits are not required
• On-campus child care
• Percival Creek, which runs beneath our campus footbridge, provides year-round beauty and views of Chinook, Coho, and chum salmon pass through each fall
• Many walking paths that are marked and on nicely paved sidewalks
• Gym and recreation facilities
• SPSCC promotes wellness with a variety of different workshops and events on campus
• Lots of activities with our Artist & Lecture series, which are FREE for staff and faculty
• Many community events in the Kenneth J. Minnaert Center for the Arts

What You'll Do

• Answer phone and electronic inquiries in multi-department call center.
• Inform students, staff and the public with information and interpretation of college policies and activities related to enrolling at South Puget Sound Community College.
• Independently resolve problems and respond to a large volume of inquiries via face-to-face, phone, fax, and e-mail about Enrollment Services, Financial Aid, Outreach, Advising, Access, Career Services, Registration, Counseling, and Testing; direct customers to appropriate staff and departments within the college when necessary.
• Instruct and demonstrate for customers the use of college website, including all online functions and general information.
• Assist customers in using and understanding class catalog and class schedules.
• Utilize desktop publishing, spreadsheet, and word processing software to create new documents, forms, track phone messages, etc.
• Understand and use student management system database software extensively.
• Interpret and ensure confidentiality of customer information following federal FERPA and financial aid guidelines and college regulations.

Qualifications You Possess

• High school graduation or equivalent AND two years of applicable clerical experience OR equivalent education/experience.
• Ability to communicate well and present oneself in a professional manner; excellent written and verbal communication skills, including good listening skills.
• Ability to work well in busy office environment, independently and as part of a diverse team.
• Strong organizational skills, ability to work independently and prioritize multiple tasks, maintain confidentiality and accommodate numerous interruptions.
• Position requires high degree of accuracy and attention to detail.
• Advanced knowledge of computers and software applications, specifically MS Office suite: Word, Outlook, Excel, PowerPoint, and Access.
• Ability to work effectively with a diverse population of students, faculty, administrators and support staff in accomplishing tasks.

To Apply

Applications must be completed online and include the following attachments:

1. Cover letter addressed to the Screening Committee highlighting your ability to perform the responsibilities and competencies described in the job posting.
2. Current Resume showing all educational and professional experience which demonstrates how you meet the minimum and any preferred qualifications.

Top candidates will be notified directly to interview for this position. Selection will be based on the applicant's knowledge, skills, and abilities to perform the duties listed in this job posting as identified in the materials requested above. Applications with comments directing the reader to see attachments will be considered incomplete.

Veterans Preference
Applicants who meet the minimum qualifications and wishing to claim Veterans Preference should redact their personally identifiable information from a copy of their United States Department of Veterans Affairs honorable discharge documentation and email to neaton2@spscc.edu with the job number for which they are applying in the subject line.

Background Check Condition of Employment
Employment with the college is contingent upon the successful completion of a comprehensive background check. Any adverse information will be considered on a case-by-case basis and does not automatically preclude a candidate from employment.


Conditions of Part-Time Employment
Non-permanent employees under the provisions of WAC 357-19-435 are only authorized to work up to a maximum of 1,050 hours in any twelve (12) consecutive- month period from the original date of hire. Employment with the college could end any time.

SPSCC is an Equal Opportunity Employer
South Puget Sound Community College (SPSCC) is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientations, and gender identity diversity. Women, racial and ethnic minorities, persons with disabilities, persons over age 40, disabled and Vietnam era veterans, and people of all sexual orientations and gender identities are encouraged to apply. The College complies with the Americans with Disabilities Act. Applicants needing accommodation in the application process in an alternative format may contact the Human Resources office at (360) 596-5500. The College is committed to enhancing the diversity of our faculty and staff, as well as our student population. We strongly encourage applicants to apply without regard to race, color, religion, sex, sexual orientation, national origin, age, marital or veteran status, disability, or any other legal protected status. SPSCC is a drug-free workplace.