Police Dispatcher I/II

Job description

Description

University of Colorado | CU Anschutz Medical Campus

University Police

Police Dispatcher I/II

Position #218392 – Requisition #17899

 

* Applications are accepted electronically ONLY at www.cu.edu/cu-careers *

 

The University of Colorado Anschutz Medical Campus seeks individuals with demonstrated commitment to creating an inclusive learning and working environment. We value the ability to engage effectively with students, faculty and staff of diverse backgrounds.

 

The University of Colorado Anschutz Medical Campus is a public education, clinical and research facility serving 4,500 students, and a world-class medical destination at the forefront of life-changing science, medicine, and healthcare. CU Anschutz offers more than 42 highly rated degree programs through 6 schools and colleges, and receives over $500 million in research awards each year. We are the single largest health professions education provider in Colorado, awarding nearly 1,450 degrees annually. Powered by our award-winning faculty, renowned researchers and a reputation for academic excellence, the CU Anschutz Medical Campus drives innovation from the classroom to the laboratory to the delivery of unparalleled patient care. Read CU Anschutz Quick Facts here.

 

This position exists to protect the lives, health, safety and property of the public by expeditiously receiving, analyzing, interpreting evaluating and prioritizing emergent and non-emergent information via the telephone, radio, computer, alarms, printers, and in person contacts.   These calls for service are dispatched to officers and other emergency personnel that may be needed and notifications made to campus communities.  The position also processes and maintains police records.  May be required to operate department owned vehicles.

 

This position operates and monitors dispatch equipment to include, but not limited to:

  • Computer Aided Dispatch (CAD) and Records Management Software (RMS)
  • National and Colorado Crime Information Center (NCIC/CCIC) computer software
  • Computerized network video recordings and live cameras
  • Badge-access, door, and alarm computers
  • Fire alarm monitoring computer
  • E-911 Computer
  • University Police Radio/Aurora Police Radio/Hospital Radios
  • Mass communication notification systems
  • National Oceanic and Atmospheric Administration (NOAA) Weather Radio
  • Dictaphone call-check devices and digital recording software
  • General office equipment to include, facsimile, copy and telephones
  • Text Telephone (TTY) for the hearing impaired
  • Please Note: this is an essential services position. The incumbent is required to respond after hours during emergencies and report to work for regular assigned shift during emergency campus closures.

    Job Summary:
    • Employee will be performing duties in a learning and training role.  Tasks are performed under direct supervision and detailed instruction and guidance is received. 
    • Dispatches officers, security officers and other personnel to assist community members by gathering information via phone, radio, computers, alarms, and monitors.
    • Monitors alarmed areas, fire systems, cameras, other local police agencies and area weather conditions by viewing and listening to computers, video monitors, printers and radios.
    • Processes, enters, maintains and distributes police records.
    • Train on dispatch duties and processes by practicing, drilling, reading material and attending classes.
    • Position operates various equipment on a daily basis and reports malfunctions to appropriate supervisor or personnel.

    This description is a summary only and is describing the general level of work being performed, it is not intended to be all-inclusive. The duties of this position may change from time to time and/or based on business need. We reserve the right to add or delete duties and responsibilities at the discretion of the supervisor and/or hiring authority.

     

    Salary and Benefits:

    POLICE DISPATCHER I: The salary range (or hiring range) for this position has been established at $2794 - $3943 /month (non-negotiable).

    The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

    The above salary range (or hiring range) represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting.

    POLICE DISPATCHER II: The salary range (or hiring range) for this position has been established at$3,003-$4,239/month (non-negotiable).

    The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

    The above salary range (or hiring range) represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting.

    *This position is eligible for overtime compensation.

     

    PLEASE NOTE: Candidates will be responsible for travel expenses related to the interview process and any relocation expenses, if applicable.

     

    Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.

      Benefits: https://www.cu.edu/employee-servicesTotal Compensation Calculator: https://www.cu.edu/employee-services/total-compensation  Diversity and Equity:

    Please click here for information on disability accommodations: http://www.ucdenver.edu/about/departments/HR/jobs/Pages/JobsatCUDenver.aspx

     

    The University of Colorado Denver | Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities and all veterans. The University of Colorado is committed to diversity and equality in education and employment.

     

    The University of Colorado Denver | Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

     ADAAA Accommodations:

    Any person with a disability as defined by the ADA Amendments Act of 2008 (ADAAA) may be provided a reasonable accommodation upon request to enable the person to complete an employment assessment. To request an accommodation, please contact <the person listed on this announcement> by phone or email at least five business days before the assessment date to allow us to evaluate your request and prepare for the accommodation. You may be asked to provide additional information, including medical documentation, regarding functional limitations and type of accommodation needed. Please ensure that you have this information available well in advance of the assessment date.



    Qualifications

    Please make sure to include the following in your resume: jobtitle, duties, months and years employed, and average hours per week worked asminimum experience is calculated on a 40 hour/week basis.

     

    MinimumQualifications:

    • One year of experience in an appropriate field, such as a receptionist, office administrator and/or customer service representative.  
    • Colorado lawrequires that candidates for state government jobs be residents of Colorado atthe time of application.

    Substitution:

    Course work leading to an Associate or Bachelor’s degree, or coursework in business, communications, computer science, law enforcement/police studies or closely related field or may substitute for the required experience on a year-for-year basis.


    Conditionsof Employment:

    The University of ColoradoDenver requires security coverage 24/7. There are several requirements that areapplicable to this position:

  • Employees in this position may be required to work either a straight or rotating shift.
  • Employees in this position may be required to "stay over late" or "come in early" to "cover" shifts as needed.
  • Must be willing and able to provide off-hour phone contact information to be accessible during non-work hours in case of emergencies or to cover unscheduled staffing shortages.
  • Valid Colorado driver's license and acceptable driving record.
  • Acceptable background information including criminal history. Due to the inherent duties of this position, applicants selected to continue will undergo a thorough background investigation.
  • In special circumstances, this position may be assigned to support the Police Division in a security role. Persons in this position must be able to perform moderate physical activity such as walking/standing for extended periods of time, walk up and down stairs of multiple story buildings.
  • PreferredQualifications:

  • Associate or Bachelor Degree
  • Experience in police radio/telephone communications equipment operations
  • Competencies:
  • Familiarity with the Federal Educational Rights and Privacy Act (FERPA), the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), and Colorado Open and Criminal Justice Records Acts. 
  • Demonstrated ability to handle multiple demands simultaneously, handling interruptions and difficult situations under time pressure.
  • Ability to communicate clearly and effectively.
  • Ability to receive, comprehend, and rapidly relay accurate information.
  • Ability to maintain self-control during periods of extreme stress and pressure.
  • Ability to handle confidential information in a secure, professional and discretionary manner.
  • Ability to work closely with others to maintain calm, efficient operations.
  • Demonstrated interpersonal, problem solving, and conflict resolution skills.
  • Attention to detail and organizational skills.
  • Flexibility and openness to change.
  • Police Dispatcher II
    • Two (2) years of experience inpolice radio/telephone communications equipment operations.
    Substitution:

    Course work in business,communications, computer science, law enforcement/police studies or closelyrelated field may substitute for one year of the required experience.

     

    Conditionsof Employment:

    The University of ColoradoDenver requires security coverage 24/7. There are several requirements that areapplicable to this position:

  • Employees in this position may be required to work either a straight or rotating shift.
  • Employees in this position may be required to "stay over late" or "come in early" to "cover" shifts as needed.
  • Must be willing and able to provide off-hour phone contact information to be accessible during non-work hours in case of emergencies or to cover unscheduled staffing shortages.
  • Valid Colorado driver's license and acceptable driving record.
  • Acceptable background information including criminal history. Due to the inherent duties of this position, applicants selected to continue will undergo a thorough background investigation.
  • In special circumstances, this position may be assigned to support the Police Division in a security role. Persons in this position must be able to perform moderate physical activity such as walking/standing for extended periods of time, walk up and down stairs of multiple story buildings.
  • PreferredQualifications:

  • Associate or Bachelor Degree
  • Two years of experience in police radio/telephone communications equipment operations at the University of Colorado Denver | Anschutz Medical Campus Police Department
  • Competencies:
  • Demonstrated knowledge of the Federal Educational Rights and Privacy Act (FERPA), a working knowledge of the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), Colorado Open and Criminal Justice Records Acts, and completed all required University of Colorado Denver | Anschutz Medical Campus and University of Colorado Denver|Anschutz Medical Campus Police Department mandated trainings.
  • Demonstrated ability to handle multiple demands simultaneously, handling interruptions and difficult situations under time pressure.
  • Ability to communicate clearly and effectively.
  • Ability to receive, comprehend, and rapidly relay accurate information.
  • Ability to maintain self-control during periods of extreme stress and pressure.
  • Ability to handle confidential information in a secure, professional and discretionary manner.
  • Ability to work closely with others to maintain calm, efficient operations.
  • Demonstrated interpersonal, problem solving, and conflict resolution skills.
  • Attention to detail and organizational skills.
  • Flexibility and openness to change.
  • Proficiency in Computer Aided Dispatch and Enhanced 9-1-1 communication system.
  • Proficiency may be measured, but not limited to the ability to effect accurate:
  • Call summarization
  • Character comparison
  • Cross referencing
  • Data entry
  • Decision making
  • Map reading
  • Memory recall
  • Prioritization
  • Sentence clarity
  • Keystroke rate



  • Job Category: Professional Support Services
    Primary Location: Aurora
    Schedule: Full-time
    Posting Date: Mar 16, 2021
    Unposting Date: Ongoing

     

     

     

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    Job No:
    Posted: 12/13/2019
    Application Due: 6/15/2021
    Work Type: Full Time
    Salary: