Technology Support Technician - Journey
- Employer
- East Carolina University
- Location
- Greenville, NC
View more
- Administrative Jobs
- Academic Affairs, Research Staff & Technicians, Institutional & Business Affairs, Clerical & Administrative Support, Technology, IT Support & Training
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
Information Technology and Computing Services (ITCS) is the central agency that supports enterprise-wide computing at East Carolina University. ITCS, through innovative information technology initiatives and service, provides opportunities for the ECU community to excel in teaching, research, and service using state-of-the-market technology and collaborative environments. ITCS is first and foremost committed to providing excellent information technology support for faculty, staff, and students. ITCS partners with campus departments, other universities, and industry to make strategic investments in information technology infrastructure that will help maintain a competitive advantage in administrative applications, faculty research, and outreach to the state and nation. We will achieve this through increasing the core functions and deploying appropriate technology throughout the university.
The Help Desk team is responsible for providing technology support services to the university community. These services are provided via phone, chat, email, tickets, and walk-in support and span across many systems and applications.
Job DutiesThe purpose of this position will be to provide a centralized point of contact for all East Carolina University administrators, faculty, staff and students and other designated clients. The individual in this position will respond and provide support to information technology-related needs received by phone, web and e-mail on a variety of support issues which includes but is not limited to security management, e-mail configuration, network connectivity, remote printer administration, and desktop applications. Using technical guidelines, the individual will be responsible for analyzing, diagnosing, consulting, and providing first contact resolutions. The individual will record and track those problems using specialized software, recognize and act on situations to prevent problems and report problem trends and non-routine issues to management.
The candidate of choice has to adjust their standard work schedule to meet the requirements of their position, which includes and not limited to evening and weekend hours to perform scheduled and unscheduled workload requirements to maintain University operations.
Minimum Education/ExperienceGraduation from high school and one year in the field of technology related to the position’s role. Computer coursework may be substituted year-for- year for the required experience; or an equivalent combination of education and experience. Journey level requires an additional six months experience.
License or Certification required by statute or regulationNone.
Preferred Experience, Skills, Training/EducationAssociate’s or Bachelor’s degree in computer science, information technology, or related discipline and one year of experience in the information technology field related to the position; or equivalent combination of training and experience. The desired candidate should be proficient using Microsoft Office applications and have excellent customer service skills. The ability to work independently, handle multiple tasks in an efficient manner and be able to prioritize work assignments with minimal supervision is also desired. A good understanding of a variety of operating systems, the ability to troubleshoot computer issues, familiarity with a ticketing system is preferred. Experience in a university environment and familiarity with university procedures are also preferred.
License or Certification required by the DepartmentNone.
Special Instructions to Applicant- Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write ‘see resume’ on your application when completing the job duties section.
- If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment).
- Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.
*Applicants must be currently authorized to work in the United States on a full time basis.
If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
AA/EOEEast Carolina University is an equal opportunity and affirmative action employer and seeks to create an environment that fosters the recruitment and retention of a more diverse student body, faculty, staff and administration. We encourage qualified applicants from women, minorities, veterans, individuals with a disability, and historically underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status.
Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the Department for Disability Support Services at (252) 737-1016 (Voice/TTY).
Eligibility for EmploymentFinal candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.
Office of Human Resources Contact InformationIf you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.
Supplemental QuestionsRequired fields are indicated with an asterisk (*).
- * Please indicate where you learned about this job vacancy.
- Workplace Diversity
- Diversity.com
- Greenville Daily Reflector
- Raleigh News & Observer
- Chronicle of Higher Education
- InsightIntoDiversity.com
- Journal of Blacks in Higher Ed
- Hispanic Outlook
- Women in Higher Ed
- HigherEdJobs.com
- InsideHigherEd.com
- Yahoo HotJobs.com
- Monster.com
- ECU Website
- Other
- Curriculum Vitae/Resume
- Cover Letter
- List of References
Organization
ECU offers a challenging academic environment and an energetic campus life. We are committed to excellence through a talented and diverse faculty and staff. One of the perks of working at ECU is that you can take up to 9 credit hours of classes per year at no cost to you. There is also a textbook loan program in place available to permanent ECU staff and faculty, or their eligible dependent children or spouse. ECU also offers excellent benefits, including health care and retirement plans, and generous leave time.
Scholarship. Discovery. Service. Leadership.
Here, those values are more than just buzzwords. They indicate the wealth of opportunity that ECU students experience while engaging in the rigorous pursuit of knowledge. They define the many ways in which students innovate and forge new paths. They encompass the life lessons our students learn while serving others and improving communities. They emphasize the encouragement our students receive to stand up and lead the way into a brighter tomorrow. http://www.ecu.edu/cs-acad/admissions/whyecu.cfm
To be a national model for student success, public service and regional transformation, East Carolina University:
- Uses innovative learning strategies and delivery methods to maximize access;
- Prepares students with the knowledge, skills and values to succeed in a global, multicultural society;
- Develops tomorrow's leaders to serve and inspire positive change;
- Discovers new knowledge and innovations to support a thriving future for eastern North Carolina and beyond;
- Transforms health care, promotes wellness, and reduces health disparities; and
- Improves quality of life through cultural enrichment, academics, the arts, and athletics.
http://www.ecu.edu/cs-admin/chancellor/mission-and-vision.cfm
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