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IT Support Specialist

Employer: Towson University
Location: Towson, MD

Administrative Jobs: Institutional & Business Affairs, Clerical & Administrative Support
Employment Type: Full Time
Institution Type: Four-Year Institution

Job Details
Organization

Job Details

Description

The IT Support Specialist providestechnical support to Auxiliary Services users as reported through the Help Desksystem, emails and/or phone calls. Diagnoses, resolves and follows through onwork orders. Configures, installs and administers new hardware (desktops,printers, tablets, and peripherals) and software as needed. The departmentsupports Windows desktops/laptops, MACs, iPads/Android tablets, Servers, andPrinters. Provides assistance to other IT positions within the University;hardware and software support for Auxiliary Services applications. Thisincludes installing upgrades/updates as well as assisting in backup andrestoration of data. Adds/Deletes/Modifies user and affiliate accounts as wellas group accounts within Auxiliary Services’ organizational unit. SupportsFileMaker, Returnity, QuickBooks, Neopost, and departmental SharePointapplications. Also, responsible for the day-to-day operations of the Onecardsystem, POS registers, and ID systems.

Qualifications

High school diploma orequivalent and three years of experience with the various types ofhardware and software to be supported, two years of which includes usersupport, user training, and/or programming. Thoroughknowledge of applicable computer hardware or software. Skill in operatingsupported computers and peripherals; in configuring computer hardware andsoftware; to analytically design program logic or solve technical problems.Ability to communicate effectively both orally and in writing; to workeffectively with clients; and providing guidance and instruction to others.

Except for qualifications established by law, additionalrelated experience and formal education in which one has gained the knowledge,skills, and abilities required for full performance of the work of the jobclass may be substituted for the education or experience requirement on ayear-for-year basis with 30 college credits being equivalent to one year ofexperience.

ACriminal Background Investigation is required for the hired candidate and theresults may impact employment.

Organization: Administration & Finance Division
Primary Location: Main Campus
Job Posting: Nov 18, 2019

Organization

Towson Campus Towson University (TU; www.towson.edu) was founded in 1866, is recognized by U. S. News and World Reports as one of the top public universities in the Northeast and Mid-Atlantic regions, and is Baltimore’s largest comprehensive university, and the largest public, comprehensive institution in the University of Maryland System. TU enrolls over 18,000 undergraduates and nearly 4,000 graduate students across six academic colleges (business, education, fine arts, health professions, liberal arts, science & mathematics), has over 865 full-time faculty, and offers more than 65 bachelor’s, 45 master’s, and 5 doctoral programs. Towson University offers many cultural, educational and athletics programs and events that are open to the public ranging from concerts and lecturers to Division I college sports.

Towson Students Our centrally located campus sits on 330 rolling green acres and is 10 miles north of Baltimore, 45 miles north of Washington D.C., and 95 miles south of Philadelphia. The town of Towson, MD. has a population of approximately 52,000, with tree-lined streets, shops, restaurants, movies, bookstores, a county library branch, live music venues, and is in walking distance of the TU campus. Towson was established in 1750 and is the seat of Baltimore County government.

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