Highlander One Stop Shop Lead Job Number Full/Part Time Schedule Salary 201911128941 Full Time 8AM - 5PM $50,000 - $86,450 Position Information The HOSS is a campus function that has consolidated services to maximize efficiency, improve customer (student) services, and foster staff collaboration in the areas of Undergraduate Admissions, Student Business Services, Financial Aid, and the Office of the Registrar. Under the Leadership of the Associate Vice Chancellor of Enrollment Services, the HOSS Lead holds a significant impact on the overall success of the heavy customer walk-in One Stop Counter and the Highlander Port. With the overarching goal of providing excellent customer service, the HOSS Lead strives in a complex environment to ensure the HOSS operation is streamlined, meeting the needs of our diverse student population, and interacting appropriately with the departments it represents. Information Specialists and department representatives build a level of transparency and accessibility to the UCR community as front line representatives of the UCR campus regarding procedures, policies, regulations and programs governing the areas of Financial Aid, Registrar, Student Business Services, and Undergraduate Admissions. Serves as the Financial Aid Office subject matter expert at the HOSS, providing direction and support in the areas of needs analysis, Free Application for Federal Student Aid (Update to FAFSA from FASFA), CA Dream Act Application (CADAA) , document verification, expected family contribution (EFC) and disbursement of financial aid funds. Experience with guiding students and parents in the use of the California Student Aid Commission (CSAC) website, student loans.gov, and other student self-service tools. Responsible for the overall operation of the HOSS, to include maintaining a clean, organized customer facing operation managing operation statistics and reports; managing lines as needed; escalating student issues as needed, and promoting a culture of collaboration, process improvement, active listening, and inclusion. Budgeted salary range is $50,000.00 to $74,300.00 Education Education Requirements Degree Requirement Bachelor's degree in related area and/or equivalent experience/training. Required
Experience Experience Requirement 4 - 7 years of related experience. Required
Minimum Requirements Experience using complex databases. Ability to define specifications for database programming.
Working knowledge of policies, regulations, and practices for awarding financial aid; specialized knowledge of particular programs.
Working knowledge of advising and counseling techniques.
Problem identification, critical thinking, and problem solving skills; judgment and decision-making ability.
Strong ability to assess processes and implement improvements. Thorough interpersonal skills.
Working knowledge of University policies, processes, and procedures.
Strong proficiency with standard office software as well as internet and email applications. Working knowledge of common University-specific computer application programs.
Strong written and verbal communication skills. Active listening skills. Possesses strong customer service orientation skills.
Organizational skills and ability to prioritize work and meet deadlines.
Ability to calculate financial aid with attention to detail and accuracy.
Ability to interpret policies and develop procedures to ensure compliance.
Preferred Qualifications Demonstrated skills leading a high volume, front line customer service unit.

Working knowledge higher education areas of Undergraduate Admissions, Registrar and Student Business Services.

Additional Information In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.

UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.

• UC Riverside was included in the (August 2018) edition of The Princeton Review's "The Best 382 Colleges."


• Shanghai Jiao Tong University (August 2017) Academic Ranking of World Universities ranked UC Riverside among the top 151 institutions. This survey bills itself as "the most trustworthy precursor of global rankings of the world's top 500 universities."


• In 2016, UCR was recognized for graduation rate success by the Association of Public and Land-Grant Universities (APLU) for achieving near parity across racial-ethnic, socio-economic, and gender boundaries.


• UCR ranks among the Top 15 Public Research Universities in the nation, as identified by the 2017 Washington Monthly.


• In 2017, two separate reports from the Education Trust celebrated UCR as a national leader for African American and Latino student success. UCR was one of just three schools to be named top-performing institutions in both reports and the only California campus recognized among 18 top-performing colleges and universities in the nation for high black student graduation rates.

The University of California is an Equal Opportunity/Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

For information about our generous employee benefits package, visit: Employee Benefits Overview
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