Technology Support Technician
- Employer
- University of North Carolina at Greensboro
- Location
- Greensboro, NC
View more
- Administrative Jobs
- Academic Affairs, Research Staff & Technicians, Institutional & Business Affairs, Clerical & Administrative Support
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
UNC Greensboro, located in the Piedmont Triad region of North Carolina, is 1 of only 57 doctoral institutions recognized by the Carnegie Foundation for both higher research activity and community engagement. Founded in 1891 and one of the original three UNC System institutions, UNC Greensboro is one of the most diverse universities in the state with 20,000+ students, and 3,000+ faculty and staff members representing 90+ nationalities. With 17 Division I athletic teams, 85 undergraduate degrees in over 125 areas of study, as well as 74 master’s and 32 doctoral programs, UNC Greensboro is consistently recognized nationally among the top universities for academic excellence and value, with noted strengths in health and wellness, visual and performing arts, nursing, education, and more. For additional information, please visit uncg.edu and follow UNCG on Facebook, Twitter, and Instagram.
Primary Purpose of the Organizational UnitFacilities Operations has the responsibility of providing a wide range of services to all administrative departments, student programs, and all academic schools and departments. Services include all aspects of corrective and preventive maintenance, operations, grounds maintenance, housekeeping, utility infrastructure maintenance and operations, business operations, safety, regulatory compliance, small project management, and minor renovations. These duties are conducted for a campus consisting of 100 buildings totaling 6 million gross square feet on 235 acres.
Position SummaryThe primary responsibility of the Facilities Operations Support Tech is to provide end user technical assistance and troubleshooting, as it relates to departmental systems and software. This position provides administrative support with customer service, data entry, report generation, web page development maintenance and other similar department functions. The Support Tech serves as a business solution provider working heavily with departmental business partners to assess business needs and create appropriate technical solutions.
Minimum QualificationsGraduation from high school and one year in the field of technology related to the positions’ role. Computer coursework may be substituted year for year for the required experience; or an equivalent combination of education and experience.
- Journey level requires an additional six (6) months experience
- Advanced level requires an additional one (1) year of experience
B.S. in Computer Science or 1-3 years related experience. Intermediate or Advanced level skills with Microsoft Office Suite. Ability to quickly learn and operate new Facilities Operations focused systems and software.
Alternate OptionIf no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
Special Instructions to ApplicantsApplicants are required to upload a list of at least three (3) professional references that includes:
- Name,
- Company Name,
- Type of reference (Professional, Supervisor, Colleague, Academic, or Personal). One (1) of those references will need to be a current or previous supervisor.
- Email Address
- Contact Phone Number
Customer Service, Work Order Management
Essential Tasks•Reviews work orders for accuracy and sensibility
•Identifies CMMS system issues and recommends appropriate plans of action
•Promptly and accurately close work orders
•Assigns work requests to the responsible trade/department and ensures the data is accurately entered in the system
•Updates CMMS database and identifies solutions to issues with the work order management system
Business Support Customer Service
Essential Tasks•Serves as backup for all Customer Service Center (CSC) functions and reporting
•Reviews modifications to Standard Operating Practices as they relate to the CSC function
•Always maintains a positive and friendly presence towards all customers
Department End User Support and Solution Development
Essential Tasks•Provides technical support to end users on a variety of activities and department software packages
•Diagnose and trouble shoot hardware and software problems on PCs, mobile devices, special devices
•Installs standard baseline software
•Connects computers and mobile devices to data networks (wired and wireless)
•Develops technical solutions to address end user business needs
•Reviews departmental reports for preparation efficiencies and data disparities
•Supports the Business Manager by reviewing technical expenditure requests and providing recommendations on the outlay of funds
•Uses data analysis and/or software packages to maintain, create, and recreate accurate metrics and tracking data for the department
•Update and error-check department website for problems or changes using Dreamweaver, CPANEL, and WordPress dashboards
•Record technology related needs of internal and external constituents and discuss with Business Manager
•Create instructional documents for users. Publish technical docs and keep them accurate with regular updates. Assist with update of web media
•Monitor access control for dept. and notify Business Manager of status
•Research technical issues/problems to resolve or elevate to Business Manager
Apply technical knowledge to independently work on routine/non-complex tasks. Monitors progress against defined parameters.
Competency LevelContributing Competency CompetencyProject ManagementCompetency DescriptionAbility to complete own tasks and manage schedule to meet deadlines. Completes tasks as part of a larger team.
Competency LevelContributing Competency CompetencyTechnical KnowledgeCompetency DescriptionUnderstands basic technology principles and terminology associated with the work unit. Solicits relevant information from client in order to sufficiently describe non-routine problems to technical expert, and effectively communicate solution to client. Understands basic troubleshooting techniques and principles and uses understanding to resolve routine problems based on existing documentation/training/resources. Basic knowledge of specialty software or hardware.
Competency LevelContributing Competency CompetencyTechnical Solution DevelopmentCompetency DescriptionAbility to apply analytical skills to evaluate alternatives and make recommendations.
Competency LevelContributing Competency CompetencyTechnical SupportCompetency DescriptionKnowledge of varied technology components and the interrelationships of components.
Competency LevelContributing Competency CompetencyConsultancy SkillsCompetency DescriptionApplies technical knowledge and effective communication skills to create information and training materials for users.
Competency LevelContributingADA Checklist ADA Checklist"R" for Rare (0-30%), "O" for Occasional (30-60%), "F" for Frequent (60-90%), "C" for Constant (90-100%)
Physical EffortHand Movement-Repetitive Motions - O, Hand Movement-Grasping - O, Holding - O, Finger Dexterity - O, Reading - F, Writing - O, Eye-hand coordination - O, Vision-Color Distinction - O, Vision-Preparing/Analyzing figures - O, Vision-Visual inspection - O, Vision-Measuring/Assembling at distance close to eye - O, Hearing - F, Talking - F, Standing - O, Sitting - C, Walking - O, Lifting-0-30 lbs. - O, Pushing/Pulling - O, Climbing-Stairs - O, Bending - O, Squatting - O, Reaching - OWork EnvironmentInside - C, Overtime - RApplicant DocumentsRequired Documents- Resume/CV
- List of References
- Cover Letter
Required fields are indicated with an asterisk (*).
- * Do you have a degree in computer science or a similar relevant combination of education and experience in information technology?
(Open Ended Question)
- * Do you have experience troubleshooting problems with desktop and laptop computers?
- Yes
- No
- * Describe your experience in providing customer service (in person, telephone, virtual) to a varied customer base.
(Open Ended Question)
- * Please rate your computer applications skills? (Using Excel, Word and Powerpoint)?
- Beginner
- Intermediate
- Advanced
- * Do you have experience with computerized maintenance management systems?
- Yes
- No
- * Other: Please list
(Open Ended Question)
- * Please indicate how you learned of the vacant position for which you are applying:
- SpartanTalent Website
- Piedmont Triad Area Newspaper
- The Chronicle of Higher Education
- Inside Higher Ed
- Other professional journal / website
- NCWorks.gov
- UNC School System Job Board
- Personal Networking
- Indeed.com
- NorthCarolinaDiversity.com
- Other
Organization
UNCG at a Glance
Founded in 1891, The University of North Carolina at Greensboro is the largest and most diverse state university in the Piedmont Triad. Standing apart from other universities, the UNCG community is joined together by a shared value: We define excellence not only by the people we attract, but by the meaningful contributions they make.
With more than 19,400 students and 2,500 faculty and staff, UNCG is the largest state university in the Piedmont Triad and has an annual economic impact of more than $1 billion. The campus has grown to include 30 residence halls and 30 academic buildings on 210 acres.
UNCG takes pride in being a learner-centered public research university. The College of Arts & Sciences and seven professional schools offer 79 undergraduate majors, 65 master's programs and 30 doctoral programs.
The university holds two classifications from the Carnegie Foundation for the Advancement of Teaching, as a “research university with high research activity” and for “community engagement” in curriculum, outreach and partnerships. More than $35 million in grants and contracts for research and creative activity are awarded to faculty members annually. Among the most prominent of UNCG's research initiatives are the Gateway University Research Park and the Joint School of Nanoscience and Nanoengineering. Both are partnerships with North Carolina Agricultural and Technical State University.
Globalization of the curriculum has expanded opportunities for international education, through new programs such as the UNC Exchange Program and the Lloyd International Honors College. In addition, innovative signature programs such as Building Entrepreneurial Learning for Life (BELL), Communication Across the Curriculum, Undergraduate Research and Freshman Seminars enhance the student experience.
As a cultural leader, UNCG offers concerts, lectures, dance and theater performances, exhibitions at the internationally known Weatherspoon Art Museum and readings by nationally known authors. In athletics, Spartan teams compete in nine women's and nine men's sports in Division I of the National Collegiate Athletic Association. With ethnic minority students making up 26 percent of the student body, UNCG is the most diverse of the UNC system's historically white campuses.
Although much has changed, some things remain the same. The university motto — “Service” — continues to be a guiding principle put into practice through all aspects of university life.
UNCG Schools and College of Arts & Sciences
The University's Academic Affairs Division consists of seven academic schools, the College of Arts & Sciences, the Graduate School and the Lloyd International Honors College. The names below are the ones currently in use. In some cases, the names have changed since the academic units were founded. The schools and their dates of establishment are: Graduate School 1921-22;College of Arts & Sciences 1969, Lloyd International Honors College 2005, Joint School of Nanoscience & Nanoengineering 2007, Joseph M. Bryan School of Business & Economics 1969, School of Education 1921, School of Health and Human Sciences 2011, School of Music, Theatre and Dance 2010, and School of Nursing 1966.
Achievements & Accolades
UNCG is garnering national attention and awards for its challenging academic programs, supportive environment and engaged community. Take a look at some of our latest accomplishments and meaningful contributions on campus, in the community and around the globe. Curious about more accolades, achievements, our student body, faculty and staff excellence and other signs of our success? Find out more at UNCG Now: http://newsandfeatures.uncg.edu/.
Challenging Academic Programs
UNCG’s slate of online programs has earned a top 10 ranking for affordability from BestColleges.com.
Supportive Environment
Engaged Community
Careers at UNCG
UNCG is committed to the creation of an inclusive, collaborative and responsive university by attracting, retaining and developing a diverse community of talented individuals in support of the university's mission.
- Website
- https://spartantalent.uncg.edu/
- Telephone
- 336-334-5009
- Location
-
723 Kenilworth Street
Greensboro
NC
27402
US
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