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Classroom and IPTV Technology Coordinator

Employer
San José State University
Location
San Jose, CA

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Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

Job Title: Classroom and IPTV Technology Coordinator
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 25250
Job Code: 0420 Information Technology Consultant -12
Department: Instructional & Meeting Spaces
CompensationClassification:Information Technology Consultant - Foundation
Salary Range:$3,470/month - $6,486/month
FLSA Status:Nonexempt


San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please visit sjsu.edu/up.
Working HoursMonday - Friday 11:00 am to 8:00 pm
About the PositionThe Classroom and IPTV Technology Coordinator assists with technical support, maintenance and training to faculty, staff, and students in standard and Next Generation teaching spaces, VR and IPTV. This position works under supervision on 2nd level classroom problems and work assignments, provides project coordination, infrastructure analysis, technical support and help with selected IT projects.

Responsibilities include but are not limited to the following:

-Provide assistance, consultative and technical support to the university community to ensure problem resolution, system access, and optimal system performance.
-Communicate the technology and service upgrades to IT, various IT Teams and the campus community.
-Create, escalate, track and resolve service requests by providing information to users and engage teammates or external vendors to resolve SRs.
-Assist in maintaining the Campus Video (IPTV) services in Housing, telepresence (TP) and virtual reality (VR)equipment and configurations to ensure that polices are adhered to and properly articulated, coordinate the maintenance and collect usage data.
-Perform website content updates for Campus Video and TP systems and provide end user training.
-Provide technical assistance to the IMS team in the area of Campus video, TP and Virtual Reality system and solutions.
Required QualificationsA Bachelor's degree in computer science, information systems, educational technology, communications, or related fields by the time of hire, or similar certified coursework in applicable fields of study is required.
Preferred Qualifications-Minimum two years' experience in customer service for technical support of instructional technology services
-Experience working in Higher education
-Experience providing user training
-Experience using a ticketing system for logging service requests and documenting outcomes
Knowledge, Skills & Abilities-Ability to compose and appropriately format correspondence and reports
-Ability to integrate multiple systems in a classroom setting
-Knowledge of Cisco Collaboration Technologies including VoIP, Video, VideoCapture, and TelePresence
-Proficiency using standard software packages
-Knowledge of systems administration principles and techniques and network administration
-Ability to coordinate and implement data exchanges and conversions and analyze system requirements
-Ability to analyze, monitor, and troubleshoot systems performance and usage and provide appropriate support
-Ability to demonstrate interpersonal and communication skills working with end users to interpret needs and provide solutions
-Knowledge of office productivity software
-Ability to analyze data, create reports and present findings to management
-Ability to independently interpret the rules and procedures, regulations and policies
Application ProceduresComplete the SJSU Online Employment Application and attach the following documents:

-Resume
-Letter of Interest
-List of References

All applicants must apply within the specified application period: November 14, 2019 through November 28, 2019. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.
Additional InformationSatisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)

All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
Equal Employment StatementSan José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).

Reasonable accommodations will be provided for applicants with disabilities who self-disclose.
Contact InformationUniversity Personnel
jobs@sjsu.edu
408-924-2166
Transformation 2030Engage and Educate: Be a university of first choice where we bring together exceptional people - students, faculty and staff members, and our community - to do extraordinary things with their lives as learners, creators and champions.

Excel and Lead: Be a leading academic institution where faculty and staff members and alumni are regional, national and global leaders in their fields.

Grow and Thrive: Be an inclusive, welcoming and well-balanced community and institution that ensures long-term financial sustainability and effectiveness and also attracts, retains and sustains faculty and staff members and students.

Connect and Contribute: Be an engaged and dynamic urban university with strong connections locally and globally.

Rebuild and Renew: Be a flourishing, modern campus with state-of-the-art infrastructure, campus spaces and technology to support learning, research and community.

Organization

Welcome to San José State University!

San José State University is a major, comprehensive public university located in the center of San José and in the heart of Silicon Valley. SJSU is the oldest state university in California. Its distinctive character has been forged by its long history, by its location, and by its vision - a blend of the old and the new, of the traditional and the innovative. Among its most prized traditions is an uncompromising commitment to offer access to higher education to all persons who meet the criteria for admission, yielding a stimulating mix of age groups, cultures, and economic backgrounds for teaching, learning, and research. SJSU takes pride in and is firmly committed to teaching and learning, with a faculty that is active in scholarship, research, technological innovation, community service, and the arts.

Located on 154 acres in downtown San José, the university offers the excitement of studying at a large, metropolitan campus where many cultures meet. Yet students find personal attention from faculty members in the smaller setting of the university's eight colleges.

Mission Statement

In collaboration with nearby industries and communities, this faculty and staff is dedicated to achieving the University's mission as a responsive institution of the State of California.

To enrich the lives of its students, to transmit knowledge to its students along with the necessary skills for applying it in the service of our society, and to expand the base of knowledge through research and scholarship.

Leadership at SJSU

Leadership at San Jose State is defined by a belief that shared decision making and collaborative university governance is at the core of our culture. With this inclusive approach as a guide, President Mohammad H. Qayoumi and the university's leadership promote discussion and engagement among faculty, staff, students and the community to shape and accomplish the goals of San Jose State.

California State University System

San Jose State is one of 23 campuses within the California State University System, the largest, the most diverse, and one of the most affordable university systems in the country. The 25-member CSU Board of Trustees is responsible for the oversight of the California State University system. See the California State University, Office of the Chancellor website for more information.

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