Systems Administrator Specialist (Storage and Virtualization)
Systems Administrator Specialist (Storage and Virtualization)Department:
EITS Systems EngineeringAbout the University of Georgia:
The University of Georgia (UGA), a land-grant and sea-grant university with statewide commitments and responsibilities is the state’s oldest, most comprehensive, and most diversified institution of higher education (http://www.uga.edu/). UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA was founded in 1785 by the Georgia General Assembly as the first state-chartered University in the country. UGA employs approximately 1,800 full-time instructional faculty and more than 7,600 full-time staff. The University’s enrollment exceeds 36,000 students including over 27,500 undergraduates and over 8,500 graduate and professional students. Academic programs reside in 17 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.Posting Type:
TRS or ORPEmployment Type:
Benefits EligibleFull/Part time:
Full TimeAdditional Schedule Information:
Monday – Friday, 8am – 5pm; Occasional after-hours as needed.Advertised Salary:
$38,000 - $62,125; Commensurate with ExperiencePosting Date:
11/13/2019Open until filled:
YesProposed Starting Date:
01/02/2019Location of Vacancy:
Athens AreaEEO Policy Statement:
The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status.Classification Title:
IT Systems Support ProfessionalFLSA:
Requires at least a baccalaureate degree in the field. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.Position Summary:
Systems Engineering and Telephone Service division of EITS has an exciting position you may be a great fit for. This position is a specialized role on a highly collaborative team; allowing you to help guide and shape different tasks, projects, and services predominantly focused around technologies you are most passionate about in the higher education IT field.
Some common tasks this position handles include:
Plan, architect, and support OS-based services and server technologies.
Monitoring, backups, patching, and server configuration management.
Develop and maintain written documentation for central services.
Develop and execute project plans; including timelines, milestones, resources, and risks.
Research and development on service improvements, system architecture changes, and cloud integration opportunities.
Engage in the Continual Service Improvement process to assess services and identify opportunities for service enhancements.
The Systems Engineering and Telephone Services division of EITS is directly responsible for the setup, maintenance, and operations of central University systems and telephony/E911 services. The division is comprised of the Telephone Services, Linux and Windows Services, Storage and Virtualization, Database Design and Administration, and Email Administration/Integrations teams.
The Systems Engineering division aims to promote a culture of trust, respect, transparency, accountability, collaboration, and continual improvement. Our collective mission is to “serve our clients through providing IT services and platforms that enable them to more passionately pursue the mission of the University of Georgia.”Knowledge, Skills, Abilities and/or Competencies:
If the above summary sounds exciting to you, we encourage you to apply to join our team! We have found the following knowledge and skills to be crucial to the success of team members in this position.
- Possess a growth mindset with an eagerness to learn
- Flexibility and willingness to adapt as the environment evolves
- Exceptional communication and interpersonal skills
- Ability to interpret technical services/issues to non-technical audiences
- Talent for building effective relationships and working in a team
- Curious by nature, with a willingness to ask difficult questions
- Excellent time management and planning skills
- Document the work of yourself and others
This position will spend long periods of time standing and/or sitting at a computer.Is driving a responsibility of this position?:
NoDoes this position have operation, access, or control of financial resources?:
NoDoes this position require a P-Card? :
NoIs having a P-Card an essential function of this position? :
NoDoes this position have direct interaction or care of children under the age of 18 or direct patient care?:
NoDoes this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications):
YesCredit and P-Card policy:
Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.Duties/Responsibilities:
1. Service Delivery and Administration
a.Responsible for systems administration, including installation of new servers (virtual and physical), patches, specialized software, and built-in server roles and accounts.
b.Plan, deploy, and contribute recommendations surrounding server technologies in a highly complex environment, giving special attention to security issues.
c.Develop standards and recommendations for critical functions and services such as system configuration and automated tasks.
d.Collaborate with various functional teams on issues and projects.
e.Gives attention to security issues by discussing best practices with regard to system security. Responds as needed to threats and incidents.
f.Monitor and analyze both performance and resource utilization; recommending mitigation strategies as needed.
g.Respond to and facilitate requests for resource/service changes.
h.Provide assistance with backup/restoration needs and testing.
2. Research, Development, and Service Delivery Assessment
a.Spend time researching and developing new, innovative technologies for next-generation services for campus.
b.Explore options for addressing current issues or service gaps by connecting to colleagues and peers to discuss methods, technologies, and processes they have used to knowledge-share and/or collaborate on solutions.
c.Engage in the Continual Service Improvement process to regularly assess services and processes to identify opportunities for service enhancements or replacements for Telephone Services or other Windows projects.
d.Assess technologies that could be utilized in our environment to augment current services to better achieve the goals as outlined in the IT Master Plan for campus IT.
3. Documentation and Administrative Responsibilities
a.Writes and maintains documentation to assist in the setup, administration, and troubleshooting of managed systems by team of coworkers with varying skill levels.
b.Works with others in EITS to document system policies and procedures.
c.Facilitates knowledge transfer between units inside and outside of EITS.
d.Generate quotes, purchase requests, and justification for procurement of equipment and services.
e.Creates and facilitates change requests for approval on all production systems.
f.Participate in meetings relevant to this position and team across campus.
5. Continual Learning
a.Engage with teammates and colleagues to better understand the environment, current and future technologies, business needs, challenges, and opportunities.
6. Other duties as assignedPercentage of time: