PDC: The Private Diagnostic Clinic (PDC) is the world-class, multi-specialty physician practice of Duke Health. The PDC’s providers and staff work as a team to provide excellent patient care in more than 120 primary and specialty care clinics located throughout North Carolina. The PDC recruits the top physicians, clinicians and employees, and retains them by offering competitive salaries and benefits and a supportive work environment where passion and purpose connect. To learn more, visit: https://www.youtube.com/watch?v=D4Mq59-No-k

General Description
The Ambulatory Care Lead RN is a role developed to work in coordination with the nursing leadership in an assigned clinic/practice to ensure the work is accomplished effectively. The Ambulatory Care Lead RN is the first line support for staff, physicians and other related providers on service- specific clinical issues. The Ambulatory Care Lead RN is generally a long-term role, requiring clinical and interpersonal skills. The Ambulatory Care Lead RN collaborates with the manager on clinical and non-clinical issues (employee relations, individual behaviors, physician relationships, etc.). The Ambulatory Care Lead RN is the support for the clinic/practice when the manager is unavailable. The Clinical Team Leader is responsible for supervising, directing, coaching and mentoring their assigned core group of staff.

Job Duties
1. Perform tasks such as interviewing candidates, hiring staff, onboarding, competency validation, performance review preparations, payroll approval and attendance tracking, staff accountability with policies and staff education. Assist with maintenance of employee files according to standards. Facilitate staff meetings.
2. Provide patient care on an as needed basis to facilitate quality patient flow including but not limited to the following:
• Perform intake with patients to include vital signs, visit information, and other clinical information as indicated based on patient assessment.
• Manage telephone calls from patients, document encounter, follow protocols established by clinic leadership, and inform provider as indicated.
• Administer medications to patients as ordered by providers or by established protocols following the six rights of medication administration.
3. Collaborate with Charge Nurse to coordinate staffing and clinic workflow to facilitate quality patient flow and handle patient complaints related to the patient’s experience in the clinical area.
4. Provide oversight of clinic policies and procedures, Joint Commission, infection control, environment of care, and other regulatory standards.
5. Provide coordination and oversight for performance improvement projects in support of clinic metrics.
6. Provide oversight for ordering of medication, medical supplies and equipment for clinic.
7. Attend team planning and other meetings to facilitate quality clinic management and patient flow.
8. Manage clinic in the absence of Nurse Manager, and/or Health Center Administrator and perform other related duties incidental to the work described herein.

Knowledge, Skills, and Abilities
• Previous leadership experience in ambulatory care setting.
• Previous experience with Pediatric patient care, including knowledge of pediatric vaccination schedules as recommended by the Centers for Disease Control.

Education Requirements/Preferences
Work requires graduation from an accredited nursing program. Transferring to another job classification will require that all minimum qualifications of that job be met and will result in a loss of grandfathering status for this classification.

Experience Requirements/Preferences
Requires three years of nursing experience.

Licensure/Certification Requirements
Must have current or compact RN licensure in the state of North Carolina. BLS required.

Work requires graduation from an accredited nursing program with a BSN degree. Incumbents in this job classification effective onor before 10/01/2015 who currently hold an Associate's Degree in Nursing or a Nursing Diploma may remain in this classification under a "grandfathered" status. Transferring to another job classification will require that all minimum qualifications of that job be met and will result in a loss of grandfathering status for this classification.

Requires three years of nursing experience appointment In addition to the education and experience described above, incumbents must meet all requirements set forth by the Clinical Ladder Committee in Nursing for Clinical Nurse/Ambulatory Care Nurse III within one year of

Must have current or compact RN licensure in thestate of North Carolina. BLS required.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.