Job Title: Student Success Advisor (Student Services Professional II)
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 13838
Job Code: 3082 Student Services Professional II
Job Grade: Range A
Department: SupportNet (Early Warning)  
Salary

Anticipated Hiring Salary Range: $4,304 - $4,520 per month

Note: This is a full-time, probationary, exempt position.

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Overview

Under the supervision of the Assistant Vice President for Academic Advising and Student Success and the direction of the Support Net Coordinator, this position provides frequent and intrusive individual and group academic coaching to students in order to promote academic success, return to good academic standing, retention and graduation.

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Position SummaryMajor duties of the job include:

• Provide academic coaching and resource support to assist students in making progress toward earning an undergraduate degree including maintaining or improving academic standing
• Prioritize coaching efforts on students on Probation, ensuring four meetings per student per term
• Coach students referred by faculty or other programs through direct referral or Educational Advisory Board (EAB, Bulldog Connect) software
• Make appropriate referrals to additional student services as needed
• Interpret and clearly explain university policies and procedures as they relate to individual student concerns
• Facilitate workshops for students on topics related to academic success, plan series of Academic Success Workshops each term, including preparation of workshop materials for students
• In cooperation with Coordinator, assist in developing additional strategies and activities to support student success
• Assist Coordinator with training and mentoring graduate interns when requested by Coordinator
• Track student activity and participation and prepare necessary summary reports through database software
• Upon request, participate in the creation, planning, and implementation of workshops, seminars, and programming to establish equitable support to degree completion
As assigned, contribute to departmental or divisional projects, tasks, workgroups or committees to successfully design and implement initiatives related to student success, retention and graduation goals

Secondary Duties:

Provide clear, concise, accurate and effective oral and written communication in professional interactions with all constituentsRespond promptly to student requests or faculty referrals in order to promote and maintain quick service and support for studentsPresent program information to campus groups as requested by CoordinatorAssist in other programmatic functions, such as special events, as required to support the programUpon request, make recommendations to Coordinator regarding the selection, hiring, training, and evaluation of student employees and volunteersDocument services provided, student contacts, and accurate and complete records of interactions utilizing Bulldog Connect and other campus software as appropriateWork with appropriate staff to assist in generation of marketing materials and website updates for SupportNet programmingDocument student attendance at events and activities, and provide records to CoordinatorOther duties as assigned

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Knowledge, Skills & Abilities

Working knowledge of retention intervention strategies and study skills strategiesWorking knowledge of counseling techniques including maintaining confidentiality of student records and ability to apply federal and state FERPA and Information Privacy Act regulationsWorking knowledge of campus support services and programsWorking knowledge of practices, procedures, and activities of an early alert/early warning systemWorking knowledge of practices, procedures and activities of intrusive counseling and advising programmingGeneral knowledge of principles of individual and group counseling techniques and student development theory and practiceKnowledge of computer office systems and ability to use a broad range of technology, systems, and software packages (Microsoft Office Suite, Google, Excel and PowerPoint)General knowledge of University policies, procedures, and academic requirementsExcellent communication and interpersonal skillsAbility to:
Work with students who may disclose sensitive and personal information in an understanding and supportive mannerCollect, compile, analyze and evaluate data and make verbal or written presentationsEffectively organize tasks in a fast-paced and team-oriented work environmentDevelop and facilitate workshops and presentations related to academic successEstablish and maintain cooperative working relationships with students, staff, faculty and other members of the University community, and promote a positive, service oriented, collegial work environment.Maintain cooperative working relationships with people from diverse ethnic, cultural, and socio-economic backgroundsCarry out a variety of professionally complex assignments successfullyServe as a resource to students, staff and the campus community in responding to inquiries and providing detailed information concerning student academic success, retention and graduation
A history or regular attendance and positive performance evaluations

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Education and Experience

Bachelor’s degree from a four-year college or university in one of the behavioral sciences, human services disciplines, or another related field. Equivalent to two years of professional experience in a student services program in higher education or a related field.
A Master’s degree in Counseling, Education, Social Work, or a related field can be substituted for one year of professional experience.

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Preferred Skills

Experience working in a higher education student services setting or related field that focuses on underrepresented and underserved and/or first generation studentsExperience in the California State University (CSU) systemExperience with Educational Advisory Board (EAB) softwareExperience with PeopleSoft Student Administration software

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Filing Deadline

November 27, 2019

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Application Procedures

Complete the required fields on the online application. A resume, and three professional references, including telephone numbers, are required. A cover letter that addresses your qualifications for the position is also required. Full consideration will not be given to applicants who fail to complete all application requirements.

Pursuant to Executive Order 1088, reasonable accommodation is to be provided upon request from an employee or applicant with disabilities, unless doing so would impose an undue hardship on the campus. What constitutes a reasonable accommodation is to be determined by the campus on a case-by-case basis after it has received the individual's request for accommodation and engaged in an interactive process. Employees or applicants requiring reasonable accommodation should contact Human Resources directly at (559) 278-2032.

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How To Apply

To apply for this or any open position at Fresno State visit our online employment site at: http://jobs.csufresno.edu/

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Other Requirements

Pursuant to the requirements of the Immigration Reform and Control Act of 1986, any offer of employment is contingent upon verification of individual's eligibility to be employed in the United States.

California State University, Fresno, in conjunction with the CSU policy, requires that the successful candidate complete a full background check (including a criminal records check) prior to assuming this position. Failure to satisfactorily complete or pass the background check may impact the job offer or continued employment of current CSU employees who apply for posted positions identified as sensitive.

California State University, Fresno annual security report includes statistics for the previous three years concerning reported crimes that occurred on campus, in certain off-campus buildings or property owned or controlled by Fresno State, and on public property within, or immediately adjacent to or accessible from the campus. The report also includes institutional policies concerning campus security, alcohol/drug use, crime prevention, reporting of crimes, sexual assault, and other matters. You can obtain a copy of this report by contacting the Campus Police Department or by accessing the following web site: http://www.fresnostate.edu/adminserv/police/clery/index.html

The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment. You can obtain a copy of this Executive order by accessing the following web site: https://www.calstate.edu/eo/EO-1083-rev-7-21-17.html

This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.

Fresno State is a tobacco-free, smoke-free and vapor-free campus.

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Other Applicant Information

Applicants will receive confirmation of receipt of their application materials via automatic email reply. In addition, qualified applicants will receive email notification at the conclusion of the recruitment process.

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Equal Employment Opportunity

California State University, Fresno is committed to maintaining and implementing employment policies and procedures in compliance with applicable state and federal equal employment opportunity laws and regulations. Executive Order 883 prohibits discrimination and Executive Order 927 prohibits harassment, on the basis of a protected status: race, color, religion, national origin, ancestry, age, sex (including gender identity, per HR 2004-12), sexual orientation, marital status, pregnancy, mental disability, physical disability, medical condition and covered veteran status. Retaliation against individuals for complaining about these proscribed conduct, opposing such conduct, or participating in an investigation or proceeding involving such conduct is prohibited by both executive orders.

Further, California State University, Fresno's statement of commitment to equal employment opportunity principles is also found in the various collective bargaining agreements.

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General Information

California State University, Fresno is one of 23 campuses in the California State University System. The University's mission is to offer high-quality educational opportunities to qualified students at the bachelor's and master's levels, and in certain applied disciplines, at the doctoral level. The current student enrollment is approximately 24,000, including a large percentage of students with diverse and
culturally rich backgrounds. The University serves the San Joaquin Valley while maintaining deep involvement with the state, nation, and world. California State University, Fresno promotes student learning and community engagement through faculty scholarship and service learning opportunities in collaboration with community organizations, educational institutions, industry, business and government. The University was one of the first U.S. Colleges and Universities to be selected by The Carnegie Foundation for the Advancement of Teaching for its Community Engagement Classification.

Metropolitan Fresno, with a multi-ethnic population of over 600,000, is located in the heart of the San Joaquin Valley on the western edge of the Sierra Nevada Mountain Range. The campus is within driving distance of San Francisco, Los Angeles, Yosemite, Kings Canyon and Sequoia National Parks, the Monterey Peninsula, beaches, sailing, lakes, and numerous ski resorts. Fresno boasts one of the most reasonable housing markets in California and offers a wide array of locally grown fruits and produce.

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