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Application Specialist - Technology Services (124479)

Employer
University of Illinois at Urbana-Champaign
Location
Champaign, IL

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Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

Description:

Application Specialist

Technology Services

University of Illinois at Urbana-Champaign

Illinois is a world leader in research, teaching, and public engagement. We serve the state, the nation, and the world by creating knowledge, preparing students for lives of impact, and addressing critical societal needs through the transfer and application of knowledge. Illinois is the place where we embrace difference. We embrace it because we value it. Illinois is especially interested in candidates who can contribute, through their research, teaching, and/or service, to the diversity and excellence of the Illinois community.

The University of Illinois is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply. For more information, visit http://go.illinois.edu/EEO.

The Application Specialist will be part of a diverse, energetic team committed to enhancing the student experience at Illinois. Play a significant role in the innovation of learning space design at Illinois by researching, deploying, and supporting cutting edge audiovisual (AV) technology. Provide service administration, technical expertise, and comprehensive support across the institution for video over internet protocol (IP) systems and WiFi-enabled AV resources. Assist in driving education IT on campus with the development and assessment of hardware and software components in AV equipped rooms; research, deploy, and support video over IP systems; install and support WiFi-enabled AV transmission; and provide technical guidance with regard to proper installation methods, performance standards, security measures, and systems analysis. In addition, develop assessment and testing criteria for these systems; evaluate user needs; develop documentation to support any new systems or system modifications; and monitor security protocols.

DUTIES AND RESPONSIBILITIES:

Under the guidance of the Manager or Team Lead, perform the following responsibilities and duties:

  • Ensure excellent Customer Service through one on one interaction with faculty and other IT professionals. Provide in person, phone, and email support for video over IP systems, WiFi-enabled AV transmission, and general classroom questions. Ensure that internal and external documentation are current and accurate. Provide training on classroom and AV systems.
  • Configure, test, and maintain WiFi-enabled AV transmission systems, such as the Mersive Solstice platform in campus AV spaces. Document installations and change logs. Follow Technology Services standards.
  • Coordinate AV over IP systems and WiFi-enabled AV transmission systems. Act as an integrator liaison, working with external installers and internal network design teams in new and renovated spaces.
  • Configure, test, and maintain AV over IP systems, such as AMX SVSI. Document installations and change logs. Follow Technology Services standards.
  • Research and document AV over IP systems and WiFi-enabled AV transmissions systems. Develop presentations on current and future plans or services. Make product and vendor recommendations. Act as a software vendor liaison.
  • Create standards and specifications for video over IP systems and WiFi-enabled AV transmission.
  • Continuing education as preparation for certifications including CTS and CQT certifications.
  • Perform other related duties as assigned, including the supervision of other staff or act as team leader on designated projects. Monitor the progress and direction of assigned tasks and makes corrections as needed. Report on the status of projects.

QUALIFICATIONS

Experience Required:

Two years of progressively more responsible experience maintaining or supporting audiovisual systems or network equipment.

Experience Preferred:

  • College course work in Electrical, Computer Science, Programming, Information Technology, Networking or System Management, or closely related field.
  • Experience with IP based network operations
  • Experience with assessing video over IP system needs and translating the functional requirements into a system design.
  • Experience with assessing WiFi-enabled AV transmission needs and translating the functional requirements into a system design.
  • Experience maintaining or supporting AV systems in higher education.

CTS and/or CQT certification or attaining the certification within two years of hire.

SALARY AND APPOINTMENT INFORMATION

This is a full-time Civil Service IT Technical Associate position appointed on a 12 month service basis. The expected start date is as soon as possible after December 2, 2019. Salary is commensurate with experience.

To Apply:

Applications must be received by December 2, 2019. Apply for this position using the “Apply for Position” button below. If you have not applied before, you must create your candidate profile at http://jobs.illinois.edu. If you already have a profile, you will be redirected to that existing profile via email notification. To complete the application process:

Step 1) Submit the Staff Vacancy Application.

Step 2) Submit the Voluntary Self-Identification of Disability forms.

Step 3) Upload your cover letter, resume (months and years of employment must be included), and academic credentials (unofficial transcripts or diploma may be acceptable) and names/contact information for three references.

In order to be considered as a transfer candidate, you must apply for this position using the “Apply for Position” button below. Applications not submitted through this website will not be considered. For further information about this specific position, contact Debbie Malloch, dmalloch@illinois.edu. For questions about the application process, please contact 217-333-2137.

The University of Illinois conducts criminal background checks on all job candidates upon acceptance of a contingent offer.

College Name or Administrative Unit:Office of the CIO Category:8-Technical Title:Application Specialist - Technology Services (124479) Open Date:11/12/2019 Close Date:12/02/2019 Organization Name:Infrastructure Engineering

Organization

Since its founding in 1867, the University of Illinois at Urbana-Champaign has earned a reputation as a world-class leader in research, teaching, and public engagement.

Faculty

A talented and highly respected faculty is the University's most significant resource. Many are recognized for exceptional scholarship with memberships in such organizations as the American Academy of Arts and Sciences, the National Academy of Sciences, and the National Academy of Engineering. 

Our faculty have been awarded Nobel Prizes, Pulitzer Prizes, and the Fields Medal in Mathematics.The success of our faculty is matched by that of our alumni: 11 are Nobel laureates and another 18 have won Pulitzer Prizes.

Academic Resources

Academic resources on campus are among the finest in the world. The University Library is one of the largest public university collections in the world with 11 million volumes in its 37 unit libraries. Annually, 53,000,000 people visit its online catalog. Students have access to thousands of computer terminals in classrooms, residence halls, and campus libraries for use in classroom instruction, study, and research.

Research

Students and scholars find the University an ideal place to conduct research. The Beckman Institute for Advanced Science and Technology is a model for interdisciplinary research, where eighteen research groups from sixteen University departments work within and across three broadly defined themes: biological intelligence, human-computer intelligent interaction, and molecular and electronic nanostructures. The University is also home to the National Center for Supercomputing Applications (NCSA).

Undergraduate Education

The University has a fundamental commitment to undergraduate education. Nearly 28,000 undergraduate students are enrolled in nine undergraduate divisions, which together offer some 4,000 courses in more than 150 fields of study.

Undergraduate admission is highly selective. In the 2001 freshman class, students in the middle 50% had ACT scores between 25 and 30 and ranked between the 83rd and 96th percentiles of their high school graduating classes.

The University enrolls over 9,000 graduate and professional students in more than 100 disciplines. It is among the top five universities in number of earned doctorates awarded annually in the United States.

Also integral to the University's mission is a commitment to public engagement. Each year about 65,000 Illinois residents participate in scores of conferences, institutes, courses, and workshops presented statewide. Research and class projects take students and professors off campus to share expertise and technical support with Illinois farmers, manufacturing firms, and businesses. In a typical year, student volunteers log more than 60,000 volunteer hours.

The Arts

A major center for the arts, the campus attracts dozens of nationally and internationally renowned artists each year to its widely acclaimed Krannert Center for the Performing Arts. The University also supports two major museums: the Krannert Art Museum and Kinkead Pavilion; and the Spurlock Museum, a museum of world history and culture. 

Other major facilities include the multipurpose Assembly Hall (16,500 seats); Memorial Stadium (70,000 seats), site of Big Ten Conference football games; and the Intramural-Physical Education Building, one of the largest recreational facilities of its kind on a university campus.

Inclusive Illinois, one campus, many voices

Inclusive Illinois is the University’s commitment to cultivating a community at Illinois where everyone is welcomed, celebrated, and respected. Illinois is about how we value difference to make a difference. http://www.inclusiveillinois.illinois.edu/

As evidence of the University’s commitment to enhance the working, living, and learning environment for faculty, staff, and students, the University will encourage a standard of conduct and behavior that is consistent with the values of inclusivity. In an environment of inclusivity, there is no place for acts of hatred, intolerance, insensitivity, bigotry, threats of violence, harassment or discrimination.

Inclusive Illinois, one campus, many voices

Inclusive Illinois is the University’s commitment to cultivating a community at Illinois where everyone is welcomed, celebrated, and respected. Through education, engagement, and excellence, each voice creates the Inclusive Illinois Experience.

How can we appreciate difference to make a difference?

Illinois is the place where we embrace difference. We embrace it because we value it. We value it because we know that we have so much to learn from each other in our living, learning, and working environment.

Illinois is the place where we recognize the power of possibility and where great potential is realized. Inclusive Illinois is the vision of that place: a vision made real by leadership and commitment.

Illinois is the place where consensus is forged by discourse and where everyone’s contributions are recognized: significant contributions that elevate us because they are informed and enhanced by race, ethnicity, gender, sexual orientation and gender identity, age, physical ability, religion, class, and national origin. We are enriched by these perspectives, and we are united by the very discourse that brings these views together.

It is a process. It is transformative. And we celebrate the remarkable changes we set in motion here … taking an important step … crossing boundaries … starting with our own.

It all starts with each of us: with our willingness to embark on the journey in the search for answers, and with our openness and acceptance of the answers we find. Illinois is the place where it all comes together.

Learn more about how Inclusive Illinois promotes diversity here.

Commitment to Equal Opportunity

The commitment of the University to the most fundamental principles of academic freedom, equality of opportunity, and human dignity requires that decisions involving students and employees be based on individual merit and be free from invidious discrimination in all its forms, whether or not specifically prohibited by law. Among the forms of invidious discrimination prohibited by the University policy but not law is discrimination, including harassment, on the basis of sexual orientation. Complaints of invidious discrimination in violation of University policy are to be resolved within existing University procedures. The policy of the University of Illinois is to comply with all federal and state nondiscrimination, equal opportunity, and affirmative action laws, orders, and regulations. The University will not engage in discrimination or harassment against any person because of race, color, religion, sex, national origin, ancestry, age, marital status, disability, unfavorable discharge from the military, or status as a disabled veteran or a veteran of the Vietnam era. This nondiscrimination policy applies to admissions, employment, and access to and treatment in University programs and activities

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