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Assistant Director - Enrollment Services

Employer
City Colleges of Chicago
Location
Kennedy King College

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Administrative Jobs
Institutional & Business Affairs, Admissions & Enrollment
Employment Type
Full Time
Institution Type
Community College
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Job Details

Duties and ResponsibilitiesASSISTANT DIRECTOR-ENROLLMENT SERVICESFULL TIMEKENNEDY KING COLLEGE
Reporting to the Dean of Enrollment Management, the Assistant Director of Enrollment Services will assist in providing direction to the enrollment services team, comprised of admission specialists, college recruiters and testing staff in its pursuit of strategic enrollment goals. This position will deliver high quality, student centered, culturally responsive enrollment services in the management of the on-campus Call Center and Welcome Center to directly support students’ efforts for successfully transitioning to college while providing comprehensive general information regarding all aspects of college procedures, programs and services that pertain to the enrollment process.This position will also be responsible for cultivating and maintaining collaborative relationships with on-campus partners, as well as key external constituents such as school counselors and community-based organizations as needed to support strategic recruitment and retention goals.

ESSENTIAL DUTIES
  • Provides leadership and directly oversee the recruitment, training and supervision of testing staff to ensure testing integrity to meet required assessment standards, regulations and security measures for all testing at Kennedy-King College.
  • Oversees and supports all activities of the testing center including all transcript actions (catalog, maintain, upload), enters official test results as well as keeps all stakeholders informed of policies, procedures, practices and schedules for testing administration as it relates to both internal and external (3rd party i.e. SAT, ACT) test administration.
  • Actively participates and supports enrollment management strategies as defined by the Kennedy-King College Strategic Enrollment Management Plan.
  • Serves as the Enrollment Services operational lead under the direction of the Dean of Enrollment Management responsible for supporting campus needs related to online application, portal, CRM and CS9 systems for updates and services issues for district-wide discussions (i.e. Enrollment Core call) on behalf of Kennedy King College. This also includes review of internal processes and recommendation of new processes to support the seamless workflow for student enrollment.
  • Collaborates across campus in the coordination of enrollment services for the on-campus Call Center and Welcome Center, with key stakeholders including Admissions, Testing, Academic Advising, Financial Aid, Business Office and the Office of the Registrar.
  • Responds accurately, timely and consistently to address all student questions, concerns and feedback to ensure seamless customer service. This includes providing routine reports to stakeholders to establish expectations regarding quality and service standards, as well as annual trainings.
  • Coordinates all on-campus Call Center initiatives including creating and maintaining call scripts, and tracking reports to measure effectiveness for recruitment, retention and completion efforts.
  • Works cooperatively and collaboratively with Advising and Enrollment Services area, and the college at large. Participates in cross-training activities as needed. May be required to attend professional development activities.
  • Maintains a current understanding of college programs, course offerings, and student services to appropriately refer students to campus resources as needed.
  • Provides leadership and management to ensure the enrollment services operations functions effectively, and works in support of and successfully meets the goals and needs of campus Enrollment Services staff. Serves on Kennedy-King College strategic committees and taskforces as assigned, including but not limited to those associated with enrollment management, first year experience, registration and retention as well as participates and supports College-wide activities..
  • Assists the Dean of Enrollment Management with pre and post-employment activities including maintaining interview schedules, new employee onboarding, equipment, office space allotment and system access for enrollment services staff.
  • Assists the Dean of Enrollment Management with the development of communication plans for all student target groups, as directed. This includes developing and maintaining landing pages, online forms, emails, and workflows for prospective students.
  • Assists the Enrollment Services team in planning, facilitating and staffing of enrollment events to achieve goals by supporting recruitment and outreach initiatives both on and off campus for prospective students at all stages of the enrollment process as needed.
  • Assists the Dean of Enrollment Management with the development and implementation of New Student Orientation activities engaging relevant campus stakeholders as necessary including providing reports to stakeholders regarding yield and conversion rates, testing results and orientation attendance for new students.
  • May have contact - in person, by email, or by phone - with staff, students, and the general public.



Qualifications
  • Bachelor's degree from an accredited college or university, or an equivalent combination of training and experience. Master's Degree preferre
  • Three (3) years’ experience in the admissions and enrollment area of a college or university, preferably at a community college setting.
  • Bilingual skills preferred.
  • People Soft System (CS9) proficiency preferred.
  • Excellent written and verbal communication and interpersonal skills, including excellent presentation skills to groups of all sizes.
  • Experience developing comprehensive communication flows.
  • Project management experience with the ability to manage multiple projects with great attention to detail.
  • Proven analytical and creative ability to address targeted messages to diverse audiences.
  • • Excellent analytical and critical thinking skills
  • • Excellent customer service skills.
  • • Knowledge of FERPA and higher education regulations.
  • • Strong leadership skills with the ability to motivate staff and build a positive and productive team culture.
  • Must have a strong customer service orientation, possess a collaborative mindset with engaging demeanor, and demonstrate initiative and ability to negotiate solutions.
  • Proficiency in the use of Microsoft Office (Word, Excel, and Outlook) including analytical spreadsheets.
  • Ability to work with detailed systems, procedures, and complete various analyses.
  • Ability to manage change in a fast-paced environment, including competing priorities and deadlines.
  • Must exhibit a sensitivity to and an understanding of the diverse academic, socio-economic, cultural, and ethnic backgrounds of staff and students and to staff and students with disabilities.
  • All employees of Kennedy-King College are responsible for promoting a culture that supports diversity and inclusion in all forms as well as providing excellent customer service continuously to all internal and external contacts.
  • May work evenings, weekends and holidays/breaks as business needs dictate.
  • This position will involve some evening/weekend work hours; especially during key registration cycles.


Job: Administration/Management
Primary Location: Kennedy King College
Job Posting: Nov 12, 2019, 1:45:09 PM

Organization

 

The City Colleges of Chicago is a network of seven Colleges. Through our seven colleges, we deliver exceptional learning opportunities and educational services for diverse student populations in city_colleges_of_chicago1.jpgChicago. We enhance knowledge, understanding, skills, collaboration, community service and life-long learning by providing a broad range of quality, affordable courses, programs, and services to prepare students for success in a technologically advanced and increasingly interdependent global society. We work to eliminate barriers to employment and to address and overcome inequality of access and graduation in higher education.

For information about City Colleges of Chicago's Reinvention initiative, click here.

Our Vision is to transform the City Colleges of Chicago into a world-class institution. We do that by ensuring student success. It is the centerpiece of our Reinvention effort. What we mean by student success is making sure our students are prepared to move into higher education and that they have the skills for jobs in the 21st Century. We believe there is no other institution better positioned to become an economic engine for the City of Chicago.

city_colleges_of_chicago3.jpgWe have a proud history of providing life-changing opportunities and education to residents of Chicago’s most underserved communities. However, far too many students are not meeting their goals today. And that’s why we’ve launched this ambitious plan to reinvent the City Colleges.

Our work and our vision will not be complete until we make sure every one of our students leaves with the tools they need to achieve their goals. Success is going to look different for each student. In the end, we envision an institution which will do four things very well:

  • Increase the number of students earning college credentials of economic value
  • Increase the rate of transfer to Bachelor’s degree programs following CCC graduation
  • Drastically improve outcomes for students needing remediation
  • Increase number and share of ABE/GED/ESL students who advance to and succeed in college-level courses

Accomplishing these goals will benefit not only our students, but also our faculty and staff, four-year colleges, Chicago area employers, the Chicago Public Schools and communities...and help transform us into a world-class institution.

 

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