IT Support Analyst
- Employer
- University of California, Los Angeles
- Location
- Los Angeles
View more
- Administrative Jobs
- Institutional & Business Affairs, Clerical & Administrative Support
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
IT Support Analyst
University of California Los Angeles
Requisition Number: 31615
Salary: 24.81-48.70
Position Description:
Reporting directly to the IT Director(s) of Client Services and indirectly to the Director of IT Systems, the incumbent is a responsible for delivering quality, customer-focused technical and end-user support for UCLA Luskin School of Public Affairs staff and faculty and to the classroom environment in the School's graduate : Urban Planning, Social Welfare, Public Policy and Public Affairs Undergraduate program(s). The IT Support Analyst is part of the IT team that supports hardware, software, operating systems and classroom technology of the Luskin School. The analyst will monitor the helpdesk systems (phone and email) and serve as the lead analyst to the helpdesk consultants on all requests. Responsibilities include troubleshooting and configuration of computing equipment including classroom technology (PCs, Macs, desktops, laptops, tablets, mobile), OS and software installation, basic hardware repair, supporting Microsoft Office to end users, user account setup and maintenance, remote access/VPN, and installation of printers and/or other wired and wireless peripherals. Identify and troubleshoot network connections on the Luskin network and report findings to the IT Systems Director as needed. Maintain knowledge and expertise in current and emerging software and hardware identifying own learning needs and plans to meet those needs to better coordinate the effective and responsive resolution of complex and technical problems. Create and maintain how-to documentation and online training for team, users and students to the Luskin School. The analyst will also be the primary analyst for overseeing the daily tasks within the helpdesk including the support of Audio Visual equipment for events and classrooms. Position may include after-hour events. Experience managing multiple competing demands in a fast-paced environment with changing customer needs.
For full application instructions and position description, please visit: https://hr.mycareer.ucla.edu/applicants/Central?quickFind=77888
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. For the complete University of California nondiscrimination and affirmative action policy, see: UC Nondiscrimination & Affirmative Action Policy, https://policy.ucop.edu/doc/4000376/DiscHarassAffirmAction
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Organization
Working at University of California, Los Angeles
UCLA is a public research university located in the Westwood neighborhood of Los Angeles, California. It was founded in 1919 and is the second oldest of the ten campuses affiliated with the University of California system. UCLA offers over 300 undergraduate and graduate degree programs in a wide range of disciplines and enrolls about 26,000 undergraduate and about 12,000 graduate students from the United States and around the world every year.
UCLA features the College of Letters and Science, seven general campus professional schools, and four professional schools for the health sciences. The UCLA College of Letters and Science has 34 academic departments and 900 faculty, and houses the majority of UCLA's 129 undergraduate majors as well as the students in the Graduate Division of Letters and Sciences. The UCLA College Honors Program is also housed in the College. The College of Letters and Science's programs are divided into five academic divisions: humanities, social sciences, life sciences, physical sciences, and the International Institute. UCLA also offers certificate programs, undergraduate degree-credit and continuing education credits for non-full-time students through its UCLA Extension education program.
The 2010 edition of U.S. News & World Report ranked UCLA as the 24th best university in the nation and 32nd best in the world. In the 2007 edition of U.S. News and World Report, UCLA Medical Center was ranked best in the West, as well as one of the top 3 hospitals in the United States alongside Mayo Clinic, Cleveland Clinic, Massachusetts General Hospital, and Johns Hopkins Hospital. In 15 of the 16 medical specialty areas examined, UCLA Medical Center ranked in the top 20.
The campus' location in Los Angeles makes excursions to local museums, theaters, or other entertainment venues relatively quick and easy.
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