Posting Details

Before applying, be sure to read the “Application Procedure” section below.

Posting Summary

Job TitleStudent Services Specialist- CARE ProgramType of AssignmentClassified/StaffAssignment CategoryRegular Position Position Details

One regular, full-time, overtime-exempt position, 40 hours per week, 12 months per year on the Oceanside Campus. The normal work schedule will be Monday through Friday, 8:00 am – 4:30 pm. The person selected for this position will be subject to assignment to any district facility during any hours of operation.

Salary Range21Compensation

The starting salary for this position is $5,117.42
per month which is range 21, step 1 on the 2019-2020 classified salary schedule.

Benefits

A full benefits package which includes employer-paid medical, dental, and vision plans for employee and dependents; $100,000 employee life insurance; other optional coverages; and membership in the California Public Employees’ Retirement System (CalPERS).

Position Term in Months12Application Procedure

In order to be considered for this position, you must submit the following documents directly in the online system and finish applying and receive a confirmation number by 11:59 PM on the closing date Friday, November 22, 2019.

1. Application which includes all relevant experience.

2. A current resume or curriculum vitae summarizing your educational background and experience.

3. A cover letter addressed to the “Screening and Interview Committee” specifically describing how you meet the desirable qualifications and the representatives duties.

4. Transcripts of college coursework which provide evidence of meeting the minimum qualifications as stated in this job posting. Unofficial or legible photocopies are acceptable. If a degree(s) was earned, the transcripts must state that the degree was awarded. Any degree/coursework used to satisfy the minimum qualifications must be from a postsecondary institution accredited by an accreditation agency recognized by either the U.S. Department of Education or the Council on Postsecondary Accreditation.

If your degree(s) is from a college or university outside of the United States, you must submit a detailed evaluation from a professional evaluation agency. To view a list of agencies approved by the California Commission on Teacher Credentialing, go to https://www.ctc.ca.gov/docs/default-source/leaflets/cl635.pdf?sfvrsn=6. Transcripts or translations in English still require the evaluation to show the U.S. equivalence of your degree.

The screening and interview committee will review application materials for approximately three to five weeks following the closing/first screening date. Applicants selected for interview will be contacted by phone; those not selected for interview will be notified by e-mail once interview candidates have been scheduled.

Offer of employment to the person selected for this position is contingent upon 1) successful completion of a pre-placement physical exam at district expense; 2) submission of a current tuberculosis test clearance; 3) proof of eligibility to work in the United States; 4) fingerprint clearance; and 5) approval by the Board of Trustees.

Retired CalSTRS members are not eligible for this position.

Basic Function

Under general supervision of the Campus Assessment, Resources, and Education (CARE) Manager, assist with the planning and implementation of CARE support services at the diverse district campus sites that address basic student needs such as food and housing insecurity, legal aid, financial literacy, childcare, and transportation; assist with student intake and provide specialized CARE program information, assistance and advice to students regarding college programs and services or direct students to appropriate on- and off-campus resources; coordinate with other student services (e.g. Service Learning) and instructional departments; provide support to at-risk student populations; assist and take the lead with events that promote holistic student development and success; perform administrative support and input program-specific information into databases and computer systems; and perform related duties as assigned. This full-time, twelve month position will report to the CARE Manager.

Distinguishing Characteristics

A Student Services Specialist is differentiated from a Student Services Coordinator in that an incumbent in the latter class has lead-level responsibilities and a higher level of independent program support duties.

Essential Duties & Responsibilities

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.

1.Assist in the day-to-day operation of a student services program or department; participate in front-desk coverage and screen students for program and services; assist students with understanding and completing matriculation requirements, applications and/or forms; assist students with course, transfer and career research using both online and print resources; answer routine questions and explain program or service processes, procedures, rules and guidelines; screen student needs for Counselors and schedule student counseling appointments; assist students in accessing student services such as enrolling in program, setting up tests, attending workshops and accessing materials.

2.Deliver orientations and/or presentations to current and prospective students, faculty and staff, parents, high school counselors, community organizations and other colleges and educational institutions; represent the college, department or program at events, such as college and job fairs, orientation programs, community events and outreach events targeting program-specific populations; conduct program-specific workshops and classroom presentations; develop and maintain relationships with community partners.

3.Coordinate logistics of major events, including liaison with event participants, vendors and sponsors; work with campus facilities, campus security and other departments; order food, materials and supplies; troubleshoot onsite, proactively resolving issues; assist in identifying and recruiting speakers; prepare and produce promotional materials including flyers, invitations, programs and publications.

4.Administer student assessment and placement testing; assess student records; review test results, transcripts and course equivalency information, graduation articulation requirements and transfer information; provide students with routine transfer information including dead-lines, restrictions and articulation agreements; assist students in preparing applications.

5.Serve as the functional specialist for program-specific electronic databases and programs; facilitate student, faculty and staff use of systems and programs; track and input program statistical and student data into appropriate systems and maintain and update student files and records; prepare routine statistical records and reports; develop and conduct studies and analyses to identify need for new programs and services and evaluate the effectiveness of current programs; may assist in assessing student area outcomes in applicable programs.

6.Provide administrative assistance to the Director, Program Supervisor and Counselors; submit personnel requisitions; train new student and temporary workers; maintain a variety of standard office and specialized records and files; maintain spread¬sheets and databases; generate sensitive and complex reports, documents and personnel documentation using advanced word processing; process purchase requisitions and monitor budgets.

As Assigned to CARE Program
7.Assist in the day-to-day operation of the Campus Assessment, Resources & Education (CARE) Program, including the food pantry and related services at the Oceanside Campus, San Elijo Campus, and Community Learning Center; assist students with understanding and completing requirements, applications and/or forms that address basic needs and holistic student wellness; screen student needs for various CARE team members; assess student records when applicable to CARE program services; provide students with information including deadlines and restrictions on- and off-campus resources; assist students in preparing applications such as CalFresh/EBT and other related services.

Other Duties

1.Develop communication tools to student services including posters, social media and any tools used on campus to promote
activities.

2.Prepare and administer budgets for specific events as assigned; authorize expenditures according to established guidelines.

3.May provide work direction to student and temporary workers.

4.Perform related duties as assigned.

Knowledge of

1.Student services program goals, objectives, policies, procedures and practices.

2.College course prerequisites and matriculation policies.

3.Practices, concepts and techniques used in customer service.

4.Office administration practices and procedures.

5.Procedures followed in administering and scoring standard and other academic tests and recording and reporting test results.

6.The district’s student record keeping systems, including appointment setting and accessing student test information as applicable to area of assignment.

7.Modern office practices, procedures and equipment including computers and applicable software programs.

8.District organization, operations, policies and objectives applicable to assigned area of student services.

9.Applicable federal, state and local laws, rules and regulations.

10.Principles and practices of sound business communications, including correct English usage, grammar, spelling and punctuation.

11.Basic principles and practices of employee supervision.

12.District human resources policies and labor contract provisions.

As Assigned to CARE Program
13.Resources and support available to students both on- and off-campus.

Ability to

1.Assign and review the work of student workers and temporary staff.

2.Assist in the planning and implementation of programs and activities in assigned Student Services area.

3.Screen for and schedule counseling appointments.

4.Oversee the day-to-day operations, maintenance, activities and services of a community college student service center.

5.Coordinate, manage and use automated systems for maintaining and reporting test results for various tests.

6.Analyze problems, evaluate alternatives and recommend or adopt effective courses of action.

7.Set priorities and exercise independent judgment within areas of responsibility.

8.Compose clear, concise and comprehensive analyses, correspondence, reports, studies, agreements, presentations and other written materials.

9.Track statistical information utilizing complex spreadsheets and databases.

10.Understand, interpret, explain and apply applicable laws, codes and regulations.

11.Present proposals and recommendations clearly, logically and persuasively.

12.Operate a computer and standard business software.

13.Maintain confidentiality of district and student files and records.

14.Use tact and diplomacy in dealing with sensitive and complex issues, situations and concerned people.

15.Represent the district effectively in public settings.

16.Demonstrate sensitivity to and understanding of diverse academic, socioeconomic, cultural, ethnic and disability issues.

17.Establish and maintain effective working relationships with all those encountered in the course of work.

Education & Experience

To be eligible for this position, you must meet and provide evidence of the following minimum qualifications:

Graduation from an associate degree program and one year of closely related work experience in student services; or an equivalent combination of training and experience. A bachelor’s degree is preferred and may be required to advance to higher levels in the class series.

NOTE: For work experience, one “year” is defined as equivalent to 40 hours per week for 12 months, or at least 2,080 hours.

Desirable Qualifications

Experience providing non-clinical case management, emergency response, and outreach at an institution of higher education

Experience providing support with public benefit applications (e.g. CalFresh/EBT, Medi-Cal, )

Experience coordinating and planning major events at an institution of higher education

Demonstrated experience managing competing deadlines/responsibilities and ability to effectively complete tasks in a fast- paced environment.

Licenses & Other Requirements

A valid California driver’s license and the ability to maintain insurability under the district’s vehicle insurance program.

Physical Effort

The physical efforts described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Primarily sedentary with intermittent standing, walking, bending and stooping; occasional light lifting and carrying of objects weighing up to 25 pounds; ability to work at a computer, including repetitive use of a computer keyboard, mouse or other control devices; ability to travel to a variety of locations on and off campus as needed to conduct district business.

Emotional Effort

Ability to develop and maintain effective working relationships involving interactions and communications personally, by phone and in writing with a variety of individuals and/or groups from diverse backgrounds on a regular, ongoing basis; ability to concentrate on detailed tasks for extended periods and/or intermittently while attending to other responsibilities; ability to work effectively under pressure on multiple tasks concurrently while meeting established deadlines and changing priorities.

Working Conditions

Primarily indoor office learning center or classroom environments; subject to frequent contact and interruptions by individuals in person or by phone; intermittent exposure to angry and/or verbally aggressive individuals; may be required to work evening hours on an as-needed basis; may work at any district location.

Posting Detail Information

Posting NumberS_19/20_032_PHuman Resources Contact Informationjobs@miracosta.edu or 760.795.6357Job Close Date11/22/2019Open Until FilledNoFirst Screening DateDirect Link to Postinghttp://jobs.miracosta.edu/postings/1852Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * Are you legally authorized to work in the United States?
   • No
   • Yes
2. * MiraCosta College is an Equal Opportunity Employer with a commitment to diversity. We strive to be a model for equity and inclusion, effectively supporting students and employees from diverse socioeconomic and cultural backgrounds who possess a range of abilities, academic preparation, and life experiences. Describe your qualifications and experiences that have prepared you to effectively interact with people who may have a different background than yours (e.g., racial, ethnic, cultural, religious, gender, sexual orientation, socioeconomic, disability, etc.).

   (Open Ended Question)

Documents Needed to ApplyRequired Documents

1. Cover Letter
2. Resume/Curriculum Vitae
3. Transcript 1

Optional Documents

1. Transcript 2
2. Transcript 3
3. Transcript 4
4. Formal Agency Evaluation - Non-U.S. Transcripts
5. Transcript 5