Assistant Director of Admissions CRM and Data
- Employer
- Metropolitan State University of Denver
- Location
- Denver, CO
View more
- Administrative Jobs
- Institutional & Business Affairs, Admissions & Enrollment
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
The starting salary for this position is $53,965. The final salary will be commensurate with education and experience.
Employee CategoryAdministratorsDepartmentAdmissions OfficeEClass CodeFull Time AdministratorsPosition SummaryThe Assistant Director of Admissions CRM and Data is part of the Internal Operations team, which is responsible for admissions data ownership, security, and operations policies and procedures. This position is responsible for the design, development, testing, implementation, maintenance, and administration of admissions processes and data reporting to support enrollment objects and goals. Responsibilities include but are not limited to CRM administration and maintenance throughout the admissions cycle from prospect to enrollment, data extraction and accurate reporting through various methods such as data warehouse, Cognos, SQL, and MS Access, application and portal/web support. This role will coordinate and support undergraduate recruiting efforts in leveraging all aspects of CRM technology to support data driven initiatives.
The Assistant Director is responsible for departmental data management processes, creating and managing data integrity, reporting and standard operating procedures. This position researches, tests, and documents admissions systems functionality. This position supervises the Admissions Data & Operations Analyst and will assist with generation of recurring and ad-hoc reports and data validation prior to dissemination. The Assistant Director will work closely with various campus peers to ensure seamless transition of data and to streamline existing processes.
In collaboration with Admissions Operations leadership, this position will work collaboratively with other university departments to assist with leading the management, administration, and deployment of undergraduate admissions information technology systems.
Metropolitan State University of Denver is a unique, access-oriented campus community that values diversity, equity, and inclusion in all its forms. We are a designated Hispanic Serving Institution located in downtown Denver. Our student population consists of over 55% first generation students and over 45% students of color.
Within the Division of Student Affairs, we strive to create an equitable learning and working environment in concert with individuals who consistently demonstrate commitment to equity and inclusion. We value the diverse identities and perspectives of our students, faculty, and staff and recognize that in order to achieve a just and equitable society, diversity must go beyond simple representation. Rather, it requires critical inquiry and dialogue and a commitment to action. We strive to provide a foundation for all community members to achieve personal and professional success. IND208
Duties/Responsibilities25% – Performs software maintenance, enhancements, and configurations necessary to ensure reliable business workflow in Slate; maintains applicant and staff portals; assists with creation and deployment of communication campaigns within Slate; administers user accounts and security permissions; creates reports, including those involving custom SQL, as needed to support the admission cycle; provides first level support, user documentation, and training to admission staff.
20% – Establishes and enforces data integrity standards while adhering to the University data definitions; supports the configuration and maintenance of admissions data integration across various systems (e.g. Slate, Banner, Enterprise Data Warehouse).
20% – Analyzes business process needs and develops effective systemic solutions to meet those needs; develops functional and technical expertise for large applications to support production systems; identifies inefficiencies and works to improve effectiveness of existing CRM and Banner system configuration using various methods, including but not limited to SQL-based solutions.
10% – Defines workflows to support admissions and recruitment/retention efforts. Analyzes, defines and implements CRM system changes, including data extraction, automation, imports, and error checking processes; develops, tests, implements, maintains and monitors all CRM security and integrity; anticipates, recognizes, and resolves software application and operational issues. Creates and maintains documentation of all system configuration and training materials; manages recruitment and admissions custom reporting through the CRM; enhances the strategic use of CRM and related systems to support college enrollment goals and priorities.
10% – Collaborates on CRM project implementations with university stakeholders; performs extensive validation testing in development environments; migrates final changes to production; works to enhance functionality by identifying new workflows, dashboards, campaigns, application or console form changes.
10% – Supports all aspects of prospective student processes and is primarily responsible for developing, implementing, modifying and managing policies and procedures involving electronic information and systems to improve recruitment efforts across the institution.
5% – Other duties as assigned.
Required Qualifications• Bachelor’s Degree from a regionally accredited institution
• In-depth knowledge of enterprise resource planning systems (e.g. Ellucian Banner)
• At least one year of experience working in a higher education environment
• At least one year of experience querying and analyzing data through various platforms such as Cognos, MS Access, Oracle SQL Developer, or an Enterprise Data Warehouse
• Master’s Degree in Computer Science, Management Information Systems, or related discipline from an accredited institution OR other graduate degree with extensive computer science or management information systems experience
• At least 3 years of experience working with a CRM system, preferably Technolutions Slate
• Experience working with a variety of information systems and data files, including large and complex files: analyzing file structure, using and creating file layouts, transforming raw data into finished products.
• Ability to track multiple projects, set priorities, and meet deadlines under pressure with frequently changing priorities
• Demonstrated experience with compliance with established guidelines, policies, and procedures
• Ability to work independently and operate effectively within a team environment
• Experience supervising professional staff
• Effective communication skills with the ability to clearly and effectively convey complex information to individuals or groups of people of varying experience levels
Complete applications received by November 22, 2019 will receive full consideration. Position is open until filled.
IMPORTANT: In order to be considered as an applicant, you must apply via the online application system, www.msudenverjobs.com.
References refers to a list of three professional references and their contact information.
Official transcripts will be required of the candidate selected for hire.
BenefitsMSU Denver is pleased to offer our current and potential employees a wide array of benefit options. To learn more, please visit the following link:
Employee Benefits Offerings
Metropolitan State University of Denver is a unique, access-oriented campus community that values diversity, equity, and inclusion in all its forms. Our student population consists of nearly 50% first generation students and over 45% students of color. We are a designated Hispanic Serving Institution located in downtown Denver.
We create an equitable learning and working environment in concert with individuals who consistently demonstrate commitment to equity and inclusion. We greatly value the diverse identities and perspectives of our students, faculty, and staff and recognize that in order to achieve a just and equitable society, diversity must go beyond simple representation. It requires critical inquiry and dialogue and a commitment to action. We strive to provide a culture of belonging for all community members to achieve personal and professional success.
- Resume
- Cover Letter/Letter of Application
- References
Required fields are indicated with an asterisk (*).
Organization
Metropolitan State University of Denver provides students with a transformative academic experience and serves the community as a courageous change agent and a gateway to opportunity. The University’s broad access, affordable tuition, quality academic experience and excellent outcomes add up to a high-value education.
Founded in 1965, MSU Denver is a comprehensive university offering bachelor's and master's degrees on the Auraria Campus in downtown Denver. MSU Denver educates more undergraduate Coloradans than any other four-year institution in Colorado.
Make a difference with MSU Denver
MSU Denver has served as a stepping stone toward the American dream for more than 102,000 alumni, 79% of whom stay in the state after graduation. The University injects hundreds of millions of dollars into the Colorado economy while serving a majority first-generation students, changing families and communities as the state’s third-largest public university.
Metropolitan State University of Denver is a leader and innovator in higher education, a university committed to fostering an equitable culture while offering a high-quality, accessible college experience.
MSU Denver has one of the most diverse student bodies in Colorado. 50.3 % of MSU Denver’s undergraduate students are students of color. We are a Hispanic-Serving Institution, earned in February 2019, and are committed to serving DACA and undocumented students.
The University’s Board of Trustees issued a resolution in June of 2020 committing to engaging in the anti-racism work necessary to dismantle institutionalized create systemic change. Trustees pledged to dismantling institutionalized racism and bring together civic, industry, public and nonprofit community to address the most pressing issues of racial justice.
One of MSU Denver’s 2030 Strategic Plan goals is to be Colorado’s most desired place of employment. The University will continue to improve compensation, benefits, professional development and infrastructure while becoming a more representative workplace and enhancing the inclusive leadership environment that allows leaders to lead from all levels of the University
Fell valued
Every day we are inspired by the students we serve– many of whom are low-income or first-generation– and the impact they will make on the future of Colorado. Regardless of role, our employees lead with a collaborative approach to ensure all of our students succeed.
At MSU Denver, employees are engaged, valued, and celebrated. According to the latest MSU Denver university wide engagement survey, 84% of employees feel valued, would recommend MSU Denver as a good place to work, and take pride in their work.
The diversity of faculty, staff, and students provides a rich working and learning environment where we strive to ensure that all are valued.
Experience work life balance
MSU Denver is committed to our employees’ quality of life. We understand that work should not replace life, and offer flexibility around school schedules, family obligations, and for the moments that come up in our professional and personal lives. Our flexible work arrangements are perfect for the working parent. We offer hybrid work arrangements, completely virtual work arrangements, and even flexible work hour arrangements.
- Telephone
- 3036150999
- Location
-
890 Auraria Parkway
Denver
CO
80204
US
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