Desktop Support - Temporary Opportunities

Job description

Budget Title:


Campus Title:

Desktop Support - Temporary Opportunities


Academic Affairs, Division of


Campus Technology Services

Staff Sub-Type:

Staff & Administration

Salary Level:


Salary Range:


Position Effort:

Temporary (enter End Date below)

If Temporary, enter End Date::


Position Summary:

The department is accepting applications to fill future or anticipated openings in the 2019-2020 academic year. As a member of the Campus Technology Services desktop support team, this individual will be responsible for installation, support, troubleshooting, and upgrades of Windows desktop technologies in the academic, administrative, and research environments at SUNY Cortland. This individual will provide campus-wide technology services, support and consultation, including phone, e-mail, and in-person support regarding hardware/software installation, troubleshooting and problem resolution for Windows desktops.

Major Responsibilities:

Provide front-line campus-wide technology services, support and consultation, including phone, e-mail, and in-person support regarding hardware configuration, operating systems, utility and application software, communications, networking, and enterprise-wide systems.

Respond to customer problem “tickets” generated by the Help Center call tracking system.

Perform installation of new and reassigned Windows desktop hardware and software including peripheral equipment in faculty, staff, and departmental offices.

Provide 2nd level hardware support for computer labs campus-wide; Install, setup and test desktop systems, new and re-assigned, including physical security, in computer labs campus wide.

Respond to calls for equipment pick-up and equipment moves.

Functional and Supervisory Relationships:

Reports to the Associate Director, Campus Technology Services

Required Qualifications:

Associate’s degree; minimum two years support experience in the Windows computing environment;

Experience using interpersonal skills and customer service orientation to support persons from all areas and all levels of technology use in the offices, classrooms, computer labs, and research.

Demonstrated technical troubleshooting skills in computer technology

Demonstrated ability to work both independently and collaboratively in a team environment

Good oral and written communication skills

Preferred Qualifications:

Bachelor’s Degree in computer science, computer engineering, information systems, educational technology, or related field.

Experience working in higher education

Working knowledge of Web based application and multi-media technologies and security issues

Understanding of the Macintosh environment a plus

EEO Statement:

The State University of New York College at Cortland is an Affirmative Action/Equal Employment Opportunity/Americans with Disabilities Act (AA/EEO/ADA) employer. The College actively seeks applications from women, veterans, individuals with a disability, members of underrepresented groups or anyone that would enrich the diversity of the College.

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Job No:
Posted: 11/8/2019
Application Due: 5/4/2021
Work Type: Full Time