The Help Desk - Temporary Positions
TEMPORARY PROFESSIONALS - GROUP ADCampus Title:
The Help Desk - Temporary PositionsSchool/Division:
Academic Affairs, Division ofDepartment:
The Help CenterStaff Sub-Type:
Staff & AdministrationSalary Level:
Temporary (enter End Date below)Position Summary:
The Technology Help Center is accepting applications to fill a position for fall 2019, and for future openings that may occur in the 2019-2020 academic year. The position will be responsible for providing technology assistance to users via walk-ins, phone and email.Major Responsibilities:
Provides technology support for users via walk-ins, phone and email. Technologies include Windows and Mac computers, Android and iOS smart phones, printers, wireless connectivity, email, Microsoft Office and other business applications. Assists users with account/login issues using Microsoft Active Directory. Works with student staff to ensure proper troubleshooting and information gathering procedures are followed.Functional and Supervisory Relationships:
Reports to the Manager of the Technology Help Center.Required Qualifications:
At least one year’s experience in customer services environment. Demonstrated ability to learn new technologies.
Experience working in a helpdesk environment.
Experience working with Active Directory/Print Servers.
The State University of New York College at Cortland is an Affirmative Action/Equal Employment Opportunity/Americans with Disabilities Act (AA/EEO/ADA) employer. The College actively seeks applications from women, veterans, individuals with a disability, members of underrepresented groups or anyone that would enrich the diversity of the College.Posting Number:
S19025Quick Link for Direct Access to Posting: