Job Title: Admissions Counselor and Welcome Center Operations Specialist
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 25237
Job Code: 3084 Student Services Professional III
Department: Student Outreach & Recruitment
CompensationClassification: Student Services Professional III
Anticipated Hiring Salary: $4,759/month
Salary Range: $4,691/month - $6,683/month
FLSA Status: Exempt

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please visit sjsu.edu/up.
About the PositionReporting to the Associate Director of Undergraduate Admissions and Outreach, this position is primarily responsible for the Welcome Center coordination related to the recruitment, advising, and admissions of undergraduate students in support of the Enrollment Management Plan of San José State University (SJSU). In collaboration with the Enrollment Management units and various University offices, the incumbent assists in recruitment process of prospective high school and community college students. This position plays a key role in ensuring the historical and excellent reputation of the university is preserved. The Specialist leads the work of 10-15 Student Ambassadors who provide primer tours and admission presentations to more than 20k visitors to SJSU annually. This position assists with pre-admissions counseling, attending recruitment events and the development of communication plans and marketing initiatives using technical software and social media. As a representative for San Jose State University, this position maintains a high level of expertise in requirements, processes, and regulations to facilitate quality customer service and advising in supporting students' decisions to apply and attend SJSU.
Required Qualifications- Equivalent to graduation from a four-year college or university in a related field, including or
supplemented by upper division or graduate coursework in counseling techniques,
interviewing, and conflict resolution where such are job-related
- Three years of progressively responsible professional student services work experience.
A master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field
may be substituted for one year of experience.
A doctorate degree and the appropriate internship or clinical training in counseling or guidance
may be substituted for the three years of experience.
License & CertificatesA valid driver's license is required for this position. Out of state candidates selected for the position must obtain a State of California driver's license within 10 days of hire in accordance with the California Department of Motor Vehicles regulations.

Once hired the employee must successfully complete the Defensive Driver Training Program provided by the State of California for California State University campuses.
Preferred Qualifications- Bachelor's Degree
- Strong written communication skills
- Experience in event coordination planning and community outreach
- Experience providing customer service in a high volume office setting or student services
environment
- Experience advising and counseling students individually and in groups
- Experience with databases (e.g. SIS, Banner, PeopleSoft, FileMaker Pro, Excel Spreadsheet)
or comparable databases
- Experience working with email systems, internet, social media, video and other mass
communication methods
Knowledge, Skills & Abilities- Ability to learn to evaluate data and make verbal or written presentations based on the data
- Knowledge of technology and software applications such as: Hobsons/Radius, Adobe,
Microsoft, and Apple
- Ability to navigate Vimeo and YouTube with regards to uploading videos
- Ability to stay current in Social Media environments
- Ability to train student staff in areas such as: professional development, customer service,
presentation skills, and business operations
- Ability to travel on a need basis, independently off campus to various community college
and/or high school sites for recruitment events and presentation visits
- Ability to work evenings and weekends during peak recruitment season
Application ProceduresComplete the SJSU Online Employment Application and attach the following documents:
-Resume
-Letter of Interest

All applicants must apply within the specified application period: November 6, 2019 through November 20, 2019. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.
Additional InformationSatisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)

All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
Equal Employment StatementSan José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).

Reasonable accommodations will be provided for applicants with disabilities who self-disclose.
Contact InformationUniversity Personnel
jobs@sjsu.edu
408-924-2166
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