IT Instructional Support Professional II

Job description

Position Title::

IT Instructional Support Professional II

Position Number::


Full-time or Part-time::

Full Time



Posting Number::



EHRA (Non-Faculty)

Job Category::


Hiring Range::

$54,000 - $58,000

Minimum salary::


Maximum salary::


Overall Position Competency::

Flat Rate

Description of primary duties and responsibilities::

Primary Purpose of the Organizational Unit:

The department of Information Technology & Telecommunications Services’ mission is to provide technology services to academic and administrative units. The services include day-to-day technology support to faculty, staff and students, management and maintenance of academic computer labs, deployment of classroom technologies, implementation, and maintenance of administrative software & hardware systems, campus-wide network and internet provision, and distance learning technologies.

Primary Purpose of the Position:

This position’s primary purpose is to manage the distance learning center in the Telecommunications building on the main campus of Fayetteville State University. Management of this facility includes maintenance of the distance learning equipment, troubleshooting, coordination of delivery of courses and video conference meetings. Additionally, the occupant of this position will provide technology consulting in deploying similar technologies in other facilities on campus and get them certified by the MCNC network control center.

Description of Work Continued::

Duties and Responsibilities:

This position is responsible for managing the Distance Learning Center located in the Telecommunications building. Management of this location currently involves the following: scheduling & coordinating distance learning courses for various academic and administrative units; operating and maintaining the media equipment to accommodate academic instruction; consultant to various campus units/departments when considering distance learning/video conferencing technologies; and provide customer service to faculty, staff, and students who require emerging media and distance learning services. In addition to the before-mentioned responsibilities, this position will be required to conduct research, advise, and make recommendations to faculty and staff concerning various emerging media technologies. This position will also provide technical support for broadcast video and audio equipment including conversion & distribution equipment, video switchers, audio mixers, branding & CG devices, MPEG encoders & decoders, video servers, studio equipment, fiber optic transport, etc. This position requires working knowledge and skills of various emerging media software and video conferencing applications such as: Skype, Zoom, WebEx Meeting Center, Adobe Connect, BlueJeans, and Cisco Meeting Place, which are currently being used in the production environment.

Minimum Education and Experience Requirements::

Bachelor’s degree from an appropriately accredited institution and 2 or more years of experience in the information technology field related to the position’s role; or Bachelor’s degree in computer science, computer engineering, math or engineering or related technical degree from an appropriately accredited institution and a minimum of 2 years of experience in the information technology field; or an equivalent combination of education and experience may be substituted on an exceptional basis.

Knowledge skills and abilities::

Experience with software applications such as: Skype, Zoom, GoToMeeting, WebEx Meeting Center, Adobe Connect, BlueJeans, and Cisco Meeting Place are necessary since these applications are currently being used in the production environment.

Special Instructions to Applicants::

The initial application screening/reviewing process will begin on May 13, 2019.

Open Until Filled::


Additional Information for Applicants:

All new employees are required to have listed credentials/degrees verified prior to employment. Transcripts should be provided for all earned degrees and/or the degree which is being used to satisfy credential/qualification requirements. Transcript requests are the responsibility of the candidate.

EEO Statement::

This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable) and credit history check (if applicable).

Fayetteville State University is committed to equality of educational opportunity and does not discriminate against applicants, students, or employees based on race, religion, color, national origin, sex, age, disabling condition, political affiliation or sexual orientation. Moreover, Fayetteville State University values diversity and actively seeks to recruit talented students, faculty, and staff from diverse backgrounds.

Veteran's Statement:

Fayetteville State University is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.




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Job No:
Posted: 11/7/2019
Application Due: 8/4/2021
Work Type: Full Time