Posting Details

Application Instructions

Please read carefully before applying:You must provide all information requested on the application form (resumes will not be considered as a substitute for the application). Initial screening by Human Resources for minimum requirements is based on your APPLICATION ONLY (supporting documents will not be reviewed during initial screening). Incomplete applications will not be considered by hiring committees. You will have an opportunity to upload supporting documents for committee consideration during this online application process.

Position Information

Posting Number:06001646Position Title:Financial Aid Technical AnalystPosting Date:10/23/2019Closing Date:11/15/2019Open Until Filled (notes):Length of Position:12 months per yearAnticipated Start Date:

January 2, 2020

Position Type/Employee Class:AdministrativeFTE:1.0 FTESalary Level:22Starting Pay Range$49,095 - $58,445Hours per Week:40 hr/wkWork Schedule:Typically 8:00am - 5:00pmDays of the Week:Typically Monday - FridayJob Summary/Purpose:

Primary Purpose: Under the direction of the Director, coordinate and oversee all financial aid technical processes. Responsible for internal management and coordination of financial aid data and related systems. Serve as the primary resource for generating the research and statistics necessary for Financial Aid assessment projects.

Terms of Employment:

• This is a 12-month exempt position at pay level 22 in the Administrative salary schedule.
• Requires flexible work schedule, which may include evenings and/or weekends as well as travel throughout the district.
• Requires the provision of official transcripts upon hire.
• Upon hire, must pass criminal and/or driving history; only information relevant to the position will be considered.

Essential Functions:

Program Coordination

1.Serve as the primary staff person/lead functional analyst for other financial aid programs including analyze, identify process improvement and project manager responsible for application software implementation; coordinate, track, and evaluate software changes related to all financial aid business processes.
2.Utilize Banner Support Center and monitor Banner student list-serve and Commons forum from an end user perspective to recommend work process improvements or identify issues that might affect workflow, institutional requirements, institutional policies, and/or student communications.
3.Coordinate Banner Financial Aid module security groups in conjunction with MIS Team and serve as the Data Steward for Financial Aid related data at COCC.
4.Manage, award and reconcile state grant programs and other OSAC-related scholarship funds.
5.Develop and deliver detailed Financial Aid related workflow training to Financial Aid staff, and as appropriate, to other areas within the institution.
6.Responsible for analyzing and identifying work process improvements and implementing changes in support of creating greater communication to students and efficiency in services; where appropriate, develop electronic processes to supplant manual activity. Under the guidance of the Director, involve affected departments and provide training as needed.
7.Serve as the primary staff person/lead functional analyst for other financial aid programs including analyze and identify process improvement and project manager responsible for application software implementation.

Financial Aid Software Technical Support

8.Provide technical advice, troubleshooting and support to Financial Aid department including creating reports, data extracts and data analysis. As it pertains to financial aid, provide expertise, support and training on technical and functional issues for campus faculty and staff, including development of appropriate technical or process documentation.
9.Serve as a liaison between COCC’s Information Technology MIS staff and Banner end users (primarily Financial Aid) to implement appropriate system changes and identify and prioritize projects. Coordinate technical efforts with appropriate Information Technology (IT) personnel.
10.Manage the letter generation process from Ellucian Banner software to optimize use, resolving problems as they occur; write complex population selections (internal Ellucian Banner process) to identify problem areas, audit data or improve levels of service to students.
11.Serve as the lead staff person responsible for developing documentation and training materials and planning staff Banner training; provide end user and “train the trainer” training as appropriate.
12.Manage, and maintain financial aid workflow processes and documentation, particularly as they relate to the use of Ellucian Banner software, data communication with outside sources, and the use of the software they may provide. Write and maintain user and system documentation for all desktop applications developed.

General Office Duties

13.Gather information from others in department and design desktop applications, reports and procedures to meet specific needs.
14.Assists the Director by reviewing and analyzing federal, state, and private program rules, laws, and regulatory material, identifying changes needed especially those related to work flow and data systems.
15.Assists the Director as the liaison to the COCC IT department, U.S. Department of Education, Oregon Student Assistance Commission, and other financial aid delivery providers, as it relates to the software systems used.
16.Perform project management and participate on project teams responsible for application software implementation and upgrades. Determine project scope and staff resources needed to complete projects; prepare project work plans; monitor project milestones and report project progress to appropriate staff. Work closely with technical and end users to ensure timely and efficient completion of projects.
17.Presents public presentations regarding financial aid opportunities, programs, and processes.
18.Assists students with financial aid related issues via phone, email and in-person.
19.Participate in college committees, teams, and task forces as assigned.
20.Performs other duties as assigned, as they pertain to the overall objective of the position.

Knowledge, Skills and Abilities:

Individuals must possess these knowledge, skills and abilities or be able to explain and demonstrate that the individual can perform the duties and responsibilities of the job, with or without reasonable accommodation, using some other combination of skills and abilities. The individual is expected to follow College work rules and policies.

1.Ability to work with complex technology-based systems in an enterprise environment to include strong functional knowledge of Ellucian’s Banner Financial Aid module, Microsoft applications (Word, PowerPoint, Excel) and experience with relational databases and reporting software required (Argos, Access).
2.Must be able to write complex population selections and utilize campus reporting tools to identify problem areas, audit data, generate reports or improve levels of service to students.
3.Must be able to effectively communicate, both verbally and in writing, technical and complex issues with both end users and technology staff.
4.Must be able to work independently, serving as the lead staff position for many projects, as well as part of a team to solicit feedback and implement projects.
5.Ability to understand and use software to create work applications and reports.
6.Ability to identify workflow problems, analyze results and create resolutions using appropriate resources.
7.Ability to read, analyze, and interpret federal, state, and private program rules, laws, and regulatory material.
8.Ability to work cooperatively with and contribute to a diverse workplace through ideas or experience.
9.Must be able to demonstrate effective training and presentation skills.
10.Must be a self-starter, work collaboratively, highly motivated and possess good judgment in identifying issues, stakeholders and priorities.
11.Must be able to create requirements documentation and functional specifications.
12.Must be able to work positively and effectively in a team environment.
13.Must be able to communicate effectively, both orally and in writing, using the English language with or without the use of an interpreter.

Physical Demands and Other Ergonomic Requirements:

OTHER ERGONOMIC REQUIREMENTS: Working hours are typically Monday through Friday, 8 am – 5 pm (Wednesdays until 6 pm); occasional evening and weekend hours required. Expect to work between academic terms. Computer screen work 50 percent of the time. Work is performed in an ordinary office, mostly sitting with extended standing and some lifting under twenty pounds. All individuals are required to be able to perform the essential functions with or without reasonable accommodation.

Equal Employment Opportunity (EEO) Statement

The goal of Central Oregon Community College is to provide an atmosphere that encourages our faculty, staff and students to realize their full potential. In support of this goal, it is the policy of Central Oregon Community College that there will be no discrimination or harassment on the basis of age, disability, sex, marital status, national origin, ethnicity, color, race, religion, sexual orientation, gender identity, genetic information, citizenship status, veteran status or any other classes protected under Federal and State statues in any education program, activities or employment. Persons having questions about equal opportunity and nondiscrimination should contact the Equal Employment Officer, c/o COCC’s Human Resources office, 541.383.7216.

Minimum Qualifications:

1.Bachelor’s Degree in Computer Information Systems, Computer Science, Research and Management or related field; significant and relevant work experience and education / training may be substituted for this requirement.
2.Demonstrated use of advanced features of Microsoft products particularly Access, Excel, Word and Outlook.
3.Current or significant experience working as a systems analyst or configuring information systems.
4.Experience as a business systems analyst or significant experience analyzing and organizing documents or process systems.

The College recognizes the value of skills and knowledge gained outside of formal higher education and paid employment. Applicants who do not meet minimum qualifications but present other qualifications or experience equivalent to those required will be considered and are encouraged to apply. To qualify under equivalency, applicants must indicate how they qualify under equivalency by responding to the supplemental question presented during the application process.

Special Qualifications:

•Experience in a Financial Aid Office environment is a plus.
•Experience in higher education or community college environment.
•Experience with Ellucian Banner and/or Argos reporting software, preferably in the area of financial aid.
•Experience in managing complex projects or workflows that heavily rely on software solutions.
•Bilingual candidate encouraged to apply.

Special Instructions to Applicants:

Finalists selected to interview may be required to provide a candidate presentation to the College campus community or complete a skills demonstration.

Note that you will be required to upload/create the required documents indicated in this posting at the time you apply. Unofficial transcripts are acceptable at application. It is the responsibility of the applicant to upload all required documents, including transcript(s). If you have questions please contact Human Resources at 541-383-7216.

Is a Criminal History Check required?YesIs a Credit History Check Required?NoOpen Until FilledNoSupplemental Questions

Required fields are indicated with an asterisk (*).

1. * Choose your highest level of education:
   • No High School Diploma or GED
   • High School Diploma or GED
   • Associates Degree
   • Bachelors Degree in Progress
   • Bachelors Degree
   • Masters Degree in Progress
   • Masters Degree
   • Ph.D. in Progress
   • Ph.D.
   • J.D.
   • M.D.
   • Other Doctorate Level Degree
2. * The College is NOT able to support Visa applications for this position. Applicants must already be eligible to work in the United States to be considered for this position. Are you, or will you be eligible to work in the US by the start date of the position?
   • Yes
   • No
3. * Background checks are required for all employees of COCC. Should an offer of employment be made to you and accepted by you, you will receive an email from COCC / HireRight Screening requesting your consent and basic information to complete the check. The offer of employment will be conditional upon satisfactory completion of the criminal background check. Confirmed findings on a criminal background check will not automatically disqualify you from being hired into a position. Results are evaluated on a case-by-case basis, considering the job responsibilities and other risk factors. Additional information regarding COCC’s criminal history check policy can be found online in the General Procedures Manual, Section HR-2-1. Please indicate here if you will provide consent to the criminal history check when requested by the College:
   • Yes, I will provide my consent when requested
   • No, I will not provide my consent when requested
4. * Are you a U.S. military veteran? (COCC provides qualifying veterans and disabled veterans with preference in employment. To receive veterans preference in this recruitment process, you must upload your DD214 or DD215 form as supporting documentation. You will have the opportunity to upload the document in the next step of this application process.)
   • Yes, I am a veteran
   • No, I am not a veteran
5. If you have identified yourself as a qualified veteran or disabled veteran by submitting your DD214 or DD215 form as proof of veteran status, please describe any transferable skills earned during your military service that you feel relate to the requirements/preferences of this position.

   (Open Ended Question)

6. The College recognizes the value of skills and knowledge gained outside of formal higher education and paid employment. Applicants who do not meet minimum qualifications, but present other qualifications or experience equivalent to those required will be considered and are encouraged to apply. There may be other requirements where an equivalency is acceptable. Please be aware that applicants who do not meet the minimum requirements and do not provide an equivalency statement will not be selected for an interview.Your statement should make clear the requirement you are addressing. Example: The position requires a Master’s degree. You have a Bachelor’s degree and work experience when combined you feel is equivalent to the degree requirement. Please make clear why you feel it is equivalent.

   (Open Ended Question)

7. * What level of experience do you have in Microsoft Word, Outlook and Excel:
   • Novice - beginner level
   • Intermediate - able to create, edit, track changes, sort, etc.
   • Advanced - very skilled user, able to teach or train other users
8. * Please describe how you meet the minimum qualification of having current or significant experience working as a systems analyst or configuring information systems.

   (Open Ended Question)

9. * Please describe how you meet the minimum qualification of having experience as a business analyst or significant experience analyzing and organizing data, documents or process systems.

   (Open Ended Question)

10. * Please describe your experience working with complex technology-based systems.

    (Open Ended Question)

11. * Please describe your experience researching policies and regulations and implementing new processes.

    (Open Ended Question)

12. * As a preferred qualification, please describe your experience in a financial aid office environment.

    (Open Ended Question)

13. * As a preferred qualification, please describe your experience in a higher education or community college environment.

    (Open Ended Question)

14. * As a preferred qualification, please describe your experience with Ellucian Banner and/or Argos reporting software, preferably in the area of financial aid.

    (Open Ended Question)

Applicant DocumentsRequired Documents

1. Resume/Vitae
2. Cover Letter
3. Letter of Recommendation 1
4. Letter of Recommendation 2
5. Letter of Recommendation 3
6. College Transcript 1 (unofficial)

Optional Documents

1. College Transcript 2 (unofficial)
2. College Transcript 3 (unofficial)
3. College Transcript 4 (unofficial)
4. US Military DD 214
5. Other Document 1
6. Other Document 2
7. Other Document 3
8. License or Certification
9. Certification Document