Admissions/Concourse Coordinator

Position Information:

The Admissions/Concourse Coordinator provides office and administrative support to all Admissions department staff.

Duties and Responsibilities

• This individual assists with organizing departmental initiatives, maintaining admissions processes for all admissions programs.
• Maintains supervision over student employees to include training programs and documentation.
• Maintains all schedules for the student employees at the Admissions Concourse desk.
• Completes all payroll documentation for student employees.
• The Coordinator works with sensitive information, which will require a very high level of professionalism and confidentiality including, but not limited to, student records (FERPA), Students Financial FAFSA data. Independent judgment is required to plan, prioritize, and organize a highly diversified workload.
• Lead initiatives in coordinating School visits, on-campus individual/group visits and various department events.
• Consistently coordinate, facilitate and evaluate these activities to improve student service standards.
• Order all office supplies for the Admissions department, maintain record keeping of usage, and timely re-orders.
• Coordinate with Marketing department to update and stock all literature items. In addition, provide record keeping and manage ordering of all promotional items.
• Organize and coordinate departments purchasing, requisitions, and receiving of all items and final confirmation of payment.
• Provide administrative support to the Admissions department with scheduling and flow of visitors, students, and guests in the concourse arena.
• Coordinate assigned tasks to confirm all department events are scheduled, organized and have adequate resources allocated.
• Prepare Purchase orders, requisitions and place orders for Admission Supplies and Equipment as implemented by the Director of Admissions.
• Work with marketing staff to coordinate purchase of supplies for traveling staff.
• Proficiently use various technology platforms and software programs to maintain records, draft documents, and prepare reports. These include but are not limited to Microsoft suite, google suite and CRM platforms.
• Assist team with lead and applicant engagement through CRM platform. Manage data tracking related to department function in addition to producing reporting for these areas.
• Coordinate and assist planning and booking of recruitment travel.
• Ensure payment and confirmation is made for all events.
• Manage all incoming phone calls to the institution and ensure proper routing and connection to appropriate departments.
• In addition, manage all inbound and outbound e-mail correspondence for the Admissions department e-mail.
• Function as a departmental resource and support for day-to-day operations.
• This includes, but not limited to clerical tasking, processing and tracking. Manage training and Onboarding documentation for new staff to the Admissions team.
• Supervise all part time, interns and student employees to include schedules, timesheets, training, evaluations, and discipline.
• Maintain the strictest confidentiality of customer information.
• Perform other tasks and projects as assigned.

Qualifications - Education, Experience, and Skills

• Associates Degree required. Bachelor's Degree preferred.
• Experience in Admissions, sales or high paced environment.
• Critical to this position is Customer Service, enthusiasm, dependability, and responsiveness.
• Excellent attention to detail, initiative, and follow-through in order to achieve goals.
• The ability to anticipate needs and proactively address them, to learn quickly, and to reliably
• Complete work in a timely manner to high standards in a fast-paced environment.
• Ability to continuously prioritize work, set and achieve effective goals, and meet deadlines.
• Ability to handle high volume workloads and juggle priorities and deadlines. Willingness to seek out guidance or information needed to perform duties.
• Strong computer skills - MS Office including Word, Excel, PowerPoint, Google Docs and willingness to learn new computer skills as needed.
• Demonstrate excellent communication, interpersonal and public relation skills.
• Maintain a neat, well-organized workspace which projects a high level of professionalism for interactions with all students and visitors.
• Excellent organizational, prioritization and problem-solving skills, along with the ability to take initiative and make decisions
• Ability to work independently and within a team environment
• Demonstrated capacity to perform complex administrative duties.

Interested applicants may send a cover letter and resume to the Office of Human Resources through the webform below. Click here to apply.

This position will remain open until filled. Hocking College is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, sexual orientation, genetic information, religion, age, disability or military status in employment or the provision of services.

When contacted for an interview, an applicant who requires special accommodations due to a disability should notify the office at that time so proper arrangements can be made for the interview.

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