Research Concierge Program Manager
- Employer
- University of California, Los Angeles
- Location
- Los Angeles
View more
- Administrative Jobs
- Academic Affairs, Research Staff & Technicians, Institutional & Business Affairs, Program Administration, Technology, Analysts & Programming
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
Research Concierge Program Manager
University of California, Los Angeles
Requisition Number: 31561
Salary: $5325 - $10,533 monthly
Position Description:
The Research Concierge Program Manager (RCPM) serves as a central resource for streamlining onboarding activities and processes to enable new researchers/Principal Investigators (PIs) to begin their research as soon as possible upon arrival at UCLA. The RCPM also reviews and evaluates the researcher on-boarding and off-boarding life cycles and makes recommendations for changes to improve administrative and operational procedures and enhance the efficiency and effectiveness of the processes.
Incumbent develops improvement/refinement plans and executes an integrated and structured approach to address researchers' needs and service requests as they begin and end their research activities at UCLA. The RCPM liaises with hiring academic departments to identify needs, collect requirements and specifications, and communicate RCPM services and processes. Liaises with campus partners, including Academic Personnel Office (APO), Environment, Health and Safety (EH&S), Facilities Management (FM), Capital Programs, and Office of the Vice Chancellor for Research (OVCR), to provide information, timelines, and specifications, and to review actions needed to achieve efficient and effective onboarding and off-boarding of researchers/PIs.
In coordination with OVCR and APO, the RCPM communicates and markets the Research Concierge Program services. Participates in inter-disciplinary meetings to record discussions, action items and deadlines. Measures activities and determines the most impactful metrics (e.g. time to communicate needs assessment to campus partners, time to hire, time to commence research, time to complete training, time to complete onboarding of researcher, time to complete offboarding of researcher, time to clean lab for use by new researcher) to measure efficiencies and effectiveness. Tracks metrics to validate improvements and/or identify areas needing improvements. Prepares cost/benefit analyses to assess proposed changes to researcher onboarding and off-boarding processes and activities; to determine priorities for implementation; and to measure effectiveness. Prepares a draft strategic operational guide to articulate purpose of Research Concierge Program and how improvements will be measured to provide a roadmap for achievements; evaluates approved strategic operational guide on an ongoing basis and ensures it is understood, implemented, and followed.
For full application instructions and position description, please visit: https://hr.mycareer.ucla.edu/applicants/Central?quickFind=77822
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. For the complete University of California nondiscrimination and affirmative action policy, see: UC Nondiscrimination & Affirmative Action Policy, https://policy.ucop.edu/doc/4000376/DiscHarassAffirmAction
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Organization
Working at University of California, Los Angeles
UCLA is a public research university located in the Westwood neighborhood of Los Angeles, California. It was founded in 1919 and is the second oldest of the ten campuses affiliated with the University of California system. UCLA offers over 300 undergraduate and graduate degree programs in a wide range of disciplines and enrolls about 26,000 undergraduate and about 12,000 graduate students from the United States and around the world every year.
UCLA features the College of Letters and Science, seven general campus professional schools, and four professional schools for the health sciences. The UCLA College of Letters and Science has 34 academic departments and 900 faculty, and houses the majority of UCLA's 129 undergraduate majors as well as the students in the Graduate Division of Letters and Sciences. The UCLA College Honors Program is also housed in the College. The College of Letters and Science's programs are divided into five academic divisions: humanities, social sciences, life sciences, physical sciences, and the International Institute. UCLA also offers certificate programs, undergraduate degree-credit and continuing education credits for non-full-time students through its UCLA Extension education program.
The 2010 edition of U.S. News & World Report ranked UCLA as the 24th best university in the nation and 32nd best in the world. In the 2007 edition of U.S. News and World Report, UCLA Medical Center was ranked best in the West, as well as one of the top 3 hospitals in the United States alongside Mayo Clinic, Cleveland Clinic, Massachusetts General Hospital, and Johns Hopkins Hospital. In 15 of the 16 medical specialty areas examined, UCLA Medical Center ranked in the top 20.
The campus' location in Los Angeles makes excursions to local museums, theaters, or other entertainment venues relatively quick and easy.
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