Posting Details

Position Information

Job TitleParking Operations Specialist (Alexandria)DepartmentBusiness Services-ParkingPosting Number03539PLocationAlexandria, VA: 22311Full or Part TimePart-TimePosition End Date (if temporary)Required TravelRelocation CoveredSalary Range$14.00 Position Summary Information

Basic Function

Perform routine administrative, operational, financial, and customer-support
services related to campus parking, transportation, and NOVACard operations.

Duties and Responsibilities

An employee may be called upon to do any of the following duties depending on the current situation:

•Perform front office duties including but not limited to: Permit sales, citation payments, NOVACard issuance, cash drawer reconciliation & general customer support.

•Manage Print Services Support duties include but not limited to: Monitoring SmarterTrack for tickets and address as necessary. Refill paper, toner, and staples as needed. Troubleshoot paper jams. Escalate tickets to Tier 2 as needed.

•Perform parking enforcement duties including but not limited to: Checking all applicable parking areas for infractions against parking policy, Issuing citations to vehicles, & properly maintaining parking equipment and hardware. Operating a state enforcement vehicle while preforming duties.

Minimum Qualifications

• High School Diploma or equivalent
• Computer experience working in a Windows environment
• Valid Driver’s License

Preferred Qualifications

• Experience in an office environment
• Cash-handling experience
• Customer service experience, ideally dealing with customer concerns and problems.

Required Knowledge, Skills, and Abilities

• Ability to interpret and apply policies, procedures and guidelines.
• Communication and customer service skills
• Good problem solving and critical thinking skills.

Operation of a State VehicleFrequently Posting Detail Information

Open Date10/30/2019Close Date11/20/2019Open Until FilledNoSpecial Instructions to ApplicantsBackground Check Statement

The selected candidate’s offer is contingent upon the successful completion of an extensive criminal background
investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of
education, credit checks (relevant to employment), and other checks requested by the VCCS and NOVA such as
I-9 and E-Verify requirements. Additionally, selected candidates may be required to complete the Commonwealth’s
Statement of Economic Interest.

Additional InformationSupplemental Questions

Required fields are indicated with an asterisk (*).

1. * Do you have a high school diploma or equivalent?
   • Yes
   • No
2. * Do you have computer experience working in a Windows environment?
   • Yes
   • No
3. * Do you have a valid Driver’s License (Restricted Licenses are not permitted for operating a State Vehicle)?
   • Yes
   • No
4. * I understand that only information provided at the time of the application submission will be considered when determining my qualifications and only responses to Supplemental Questions that can be verified in my application and resume will be credited.
   • Yes
   • No

Applicant DocumentsRequired Documents

1. Resume

Optional Documents

1. Cover Letter/Letter of Application