Skip to main content

This job has expired

Customer Service Associate

Employer
Joliet Junior College
Location
Joliet, IL

View more

Employment Type
Part Time
Institution Type
Community College

Job Details

Posting Details

Position Information

Posting NumberS140639Position TitleCustomer Service AssociateDepartmentBookstoreDivisionAdministrative ServicesLocationClassificationNon-UnionFLSA ClassificationNon-ExemptUnion/Non UnionNon UnionFull Time / Part Time? Part TimeSalary Range - Minimum$12.00 per hourHours per weekup to 28 hoursTemporary? Yes Posting Detail Information

Posting Date04/15/2019Closing Date11/17/2019Open Until FilledNoSpecial Instructions to Applicants

For full consideration, unofficial transcripts for the required degree (if applicable) must be attached and submitted at the time of application.

Advertising Summary

Each year, more than 35,000 students find the diverse, comprehensive high quality educational experience they are looking for at JJC. We hope that you will take a few minutes to explore the job opportunities we have available and consider becoming a part of this experience.

The recruitment of qualified and diverse faculty and staff is the cornerstone of JJC’s commitment to an innovative, collaborative and inclusive educational community. At JJC, we respect the wealth of knowledge and experience each of

Link to Human Resources website

http://www.jjc.edu/about-jjc/college-leadership/administration/human-resources

Job Details

POSITION TITLE:CUSTOMER SERVICE ASSOCIATETPBOOK-CSA301
STATUS:Part time / Seasonal No SURS
DEPARTMENT:Bookstore
DIVISION:Administrative Services
CLASSIFICATION:Non-exempt
UNION:Non-union
REPORTS TO:Bookstore Manager
PLACEMENT: Temporary/Seasonal
MINIMUM PAY RATE:$12.00 per hour

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The student population at the college is diverse in ethnicity, gender, language, age and background. Joliet Junior College is an AA/EO employer and strongly encourages applications from candidates who would enhance the diversity of its staff.

Position Summary

This is an “hours as needed” position throughout the year with no weekly guarantee of hours, to assist with retail operations of the Joliet Junior College Bookstore. Provides excellent customer service and assistance as necessary and directed. Receives payment, makes change accurately and obtains credit authorization as necessary for retail transactions. Assists with upkeeping, organizing and stocking retail shop, setting displays, inventories and requisitions. Requires standing, walking, bending, climbing throughout the entire work day and the ability to lift, stack and maneuver objects.

ESSENTIAL JOB DUTIES AND KEY RESPONSIBILITIES
1.Provide excellent customer service to all Bookstore patrons.
2.Secure customer belongings prior to entering store and return when existing store.
3.Operate cash registers, including cash/check/credit card transactions, financial aid/job training grants/scholarships, refunds/exchanges, book buyback, department/desk copy charges, etc.
4.Receive and direct customers, answer telephones, handle inquiries, complaints, and other customer service functions.
5.Create store product records in BookLog POS system for new merchandise. Work with multiple database systems: BookLog,Colleague, MS Office, ecommerce online ordering software, and other related bookstore software.
6.Handle merchandise from dock to shelf including POS data entry.
7.Process online/phone book orders including packaging & shipping, and maintain related records.
8.Assist with physical inventory throughout the year.
9.Assist with merchandising/display of books and all merchandise in store.
10.Assist with general maintenance of store.
11.Assist at Romeoville Campus site as needed during the year.
12.Perform other duties as assigned.

Minimum Qualifications

1.High School Diploma or equivalent.
2.Self-motivated, energetic team player with multi-tasking abilities.
3.Basic math aptitude and strong written/oral communication skills.
4.Ability to operate basic office equipment including PC/cash register.
5.Schedule availability must include morning, afternoons, evenings and extended hours during rush.
6.Must be available to work required days and hours during rush periods.

Preferred Qualifications

1.Previous retail experience.
2.Cash handling experience.

Physical Demands

1.Ability to lift minimum of 25 lbs. or more.
2.Ability to stand for extended periods of time.
3.Ability to travel between campus locations.

Working Conditions

1.Duties performed in a usual retail and office environment as well as a warehouse setting and shipping/receiving dock area.

Compliance Announcement

ANNUAL CLERY SAFETY REPORT (ASR) NOTICE FIRE SAFETY REPORT (FSA) and MISSING PERSON POLICY (MPP) FOR STUDENTS RESIDING IN “ON CAMPUS” STUDENT HOUSING

Joliet Junior College is committed to assisting members of the JJC community in providing for their own safety and security. The annual CLERY security compliance document along with the Fire Safety Report (FSR) and the Missing Person Policy (MPP) for students residing in “on campus” student housing is available at the JJC Police Department website : https://jjc.edu/about-jjc/police-and-safety

If you would like to receive the ASR, FSR or MPP in booklet form, you may stop by the Campus Police Department located on Main Campus in G 1013 or call Campus Police at 815-280-2234. The website and booklet contain information regarding campus security and personal safety such as crime prevention and reporting, police law enforcement authority, disciplinary procedures and other related security policies. They also contain information about crime statistics for the three previous years for all JJC campuses, property owned and controlled by JJC District 525 and on public property immediately adjacent to JJC campuses.

This information is required by law and is made available by the Joliet Junior College Police Department.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Do you have a High School Diploma or equivalent?
    • Yes
    • No
  2. * Are you self-motivated, energetic, a team player and good with multi-tasking?
    • Yes
    • No
  3. * Do you have basic math aptitude and strong written/oral communication skills?
    • Yes
    • No
  4. * Are you familiar with and able to operate basic office equipment including PC/cash register?
    • Yes
    • No
  5. * Are you available to work in the morning, afternoons, evenings and extended hours during peak season(s)?
    • Yes
    • No
  6. * Do you have previous retail experience?
    • Yes
    • No
  7. * Do you have cash handling experience?
    • Yes
    • No
Applicant DocumentsRequired Documents
  1. Resume
  2. Cover Letter
Optional Documents
  1. Unofficial Transcripts
  2. Other Document

Organization

Working at Joliet Junior College 

Joliet Junior College, the nation's first public community college, offers pre-baccalaureate programs for students planning to transfer to a four-year university. A comprehensive community college, JJC also provides occupational education leading directly to employment, adult education and literacy programs, workforce development services, and student support services.

Tucked in the middle of a wildlife preserve, bridging the banks of a lake and surrounded by its own Arboretum, Joliet Junior College is an educational community that embraces diversity and promotes personal growth. Each year, more than 35,000 students find the diverse, comprehensive high quality educational experience they are looking for at JJC. We hope that you will take a few minutes to explore the job opportunities we have available and consider becoming a part of this experience.

The recruitment of qualified and diverse personnel is the cornerstone of JJC's commitment to an innovative, collaborative and inclusive educational community. At JJC, we respect the wealth of knowledge and experience each of our employees brings to the workplace. The College supports this commitment by providing personnel with excellent terms and conditions of employment, outstanding health and welfare benefits and programs for a secure retirement.

JJC employees work in a wide variety of roles within the college, including faculty, support staff, and administrative positions. With such a diverse range of professions, JJC ensures that a wealth of development opportunities is available to employees. From personal growth, career advancement, and a dynamic and rewarding work atmosphere, employees have the resources they need to achieve a successful and fulfilling career at JJC.

Joliet Junior College's open search procedures allow us to find the best available candidates for positions and to provide a balanced workforce to reflect the ethnic composition of the District we serve.

Company info
Website
Telephone
815-280-2266
Location
1215 Houbolt Rd
Joliet
IL
60433
US

Get job alerts

Create a job alert and receive personalized job recommendations straight to your inbox.

Create alert