Coast Community College District

 

Substitute - IT User Support Technician

Job# Substitute - IT User Support

Salary: See Position Description

Deadline: Continuous

 

 

Full job description and OFFICIAL application available ONLY at: https://www.governmentjobs.com/careers/cccd/jobs/2543438/substitute-it-user-support-technician?keywords=sub&pagetype=jobOpportunitiesJobs

 

Definition

The Substitute - IT User Support Technician will need to have knowledge of Apple products, iOS operating systems, and software.

 

Definition:

Under general supervisor, substitute employees perform a variety of work in support of a college or district program or office.

Non-academic, non-classified substitute: vacancy employees are appointed temporarily when recruiting to fill a permanent position. Non-academic, non-classified substitute: no vacancy employees replace classified employees who are temporarily absent from duty.

Non-academic, non-classified substitute employees are not part of classified service. Non-academic, non-classified substitute employees are at-will employees, have no entitlement rights to any position in the District. Substitute employment shall not result in the displacement of Classified personnel.

Substitute non classified employees who are appointed temporarily while the District is recruiting for the permanent position may not exceed 130 working days within a fiscal year (July 1 – June 30).

Substitute non classified employees who are temporarily replacing a classified employee may not exceed 160 working days within a fiscal year (July 1 – June 30).

*Retired CalPERS Annuitants:  may not exceed 960 hours in a fiscal year (July 1 through June 30)*

REPRESENTATIVE DUTIES:

• Aids staff and faculty on utilizing computer and software programs including remote access and on the proper use of audio-visual or electronic equipment.

• Participates in troubleshooting to resolve hardware and operations problems, including but not limited to connectivity, internet access, electronic mail and file servers. Works with fellow staff, equipment users, and vendors to identify and resolve problems.

• Provides basic technical support to enterprise software systems supporting networked computers such as computer system updates, virtual environments, and multimedia systems.

• Assist with maintaining classroom and conference room audio visual presentation systems and interface with vendors to ensure timely repair and return to service.

• Performs other duties as assigned that support the overall objective of the position.

 

Qualifications and Physical Demands

MINIMUM QUALIFICATIONS:

Education and Experience:

The position requires the equivalent to an Associates degree in computer science or related technical field and 2 years of experience in technical support to computer workstations and connectivity to networks. Industry certificates (e.g., A+) may substitute for some higher education or experience.

Knowledge of:

The knowledge required will vary depending on the nature of the assignment.

Ability to:

The abilities required will vary depending on the nature of the assignment.

CONDITIONS OF EMPLOYMENT:

Non-academic, non-classified substitute: vacancy employees are appointed temporarily when recruiting to fill a permanent position. Non-academic, non-classified substitute: no vacancy employees replace classified employees who are temporarily absent from duty.

 

Non-academic, non-classified substitute employees are not part of classified service. Non-academic, non-classified substitute employees are at-will employees, have no entitlement rights to any position in the District. Substitute employment shall not result in the displacement of Classified personnel.

 

Substitute non classified employees who are appointed temporarily while the District is recruiting for the permanent position may not exceed 130 working days within a fiscal year (July 1 – June 30).

 

Substitute non classified employees who are temporarily replacing a classified employee may not exceed 160 working days within a fiscal year (July 1 – June 30).

*Retired CalPERS Annuitants:  may not exceed 960 hours in a fiscal year (July 1 through June 30)*

 

 

Employment is contingent upon verification of employment history, background verification as governed under Education Code requirements, eligibility to work in the United States, and approval by the CCCD Board of Trustees. Short term/temporary assignments do not offer fringe benefits or pay for holidays or time not worked.

 

The hours of work and effective date of employment will be arranged with the supervisor.  Please note that early evening availability is desirable.

 

Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.

The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in Coast Community College District policies, procedures, and Title IX. (Reference: BP/AP 5910)

The Coast Community College District celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students, staff, administrators, and faculty thrive. Individual's interested in advancing the District's strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.

Application materials must be electronically submitted on-line at http://www.cccd.edu/ employment.  Incomplete applications and application materials submitted by mail will not be considered.

 

THE COAST COMMUNITY COLLEGE DISTRICT IS AN EQUAL OPPORTUNITY EMPLOYER