IT Business Systems Analyst II

Job description

Position Title::

IT Business Systems Analyst II

Position Number::


Full-time or Part-time::

Full Time


Systems & Procedures - Bus & Fin

Posting Number::



EHRA (Non-Faculty)

Job Category::


Hiring Range::

Commensurate with Education and Experience

Minimum salary::

Commensurate with Education and Experience

Maximum salary::

Commensurate with Education and Experience

Overall Position Competency::


Description of primary duties and responsibilities::

Primary Purpose of the Organizational Unit:

The Systems & Procedures Department resides in the Business and Finance Division. This department provides campus-wide leadership and support for financial/business systems and reporting/analytics. Responsibilities include system troubleshooting and support for functional business offices. System management includes user access, electronic report/data distribution and program submission. Services include analyzing complex business processes and designing technical solutions to support the business need. The department is charged with enablement of new initiatives, risk mitigation and increased efficiency through automation and the use of technology. System support includes but is not limited to Ellucian Banner Software (ERP system), Jaggaer (eProcurement), TouchNet Information Systems (student bill payment and credit card processing), Chrome River (travel system) as well as Information Builders WebFOCUS (business intelligence and analytics) and UC4 Software (program submission). ERP Banner modules supported include finance, student accounts, advancement, payroll and position control.

Primary Purpose of the Position:

System management of program submission, system updating and output management via UC4 Software and Banner ePrint. Provide data extraction/reporting/data visualization via WebFOCUS and/or other reporting/analytic tools. These services are provided to finance, advancement, payroll, student accounts and other university business offices.

Manage the Banner advancement module, system self-service component and any other 3rd party software utilized by the Office of Advancement Services. Provide process design and analysis for system efficiency and customer service enhancements ensuring proper system/process controls. Includes providing technical and system processing expertise for new initiatives and systems.

Description of Work Continued::

Duties & Responsibilities:

Provide UC4 Software & Banner ePrint system management. Includes maintaining parameters, creation of variables and scheduling jobs. Use systems to automate outputs such as emails, feeds/extracts into other systems/databases or electronic storage of reports. Gather information from operational units on processing needs and develop processing streams which accurately and efficiently update the system and automate processing. Gain and maintain an understanding of how the programs update the system and interdependencies between programs. Provide technical expertise on electronic report storage, archiving and report distribution. Monitor system logs for UC4 and ePrint system. Trouble shoot system processing/output issues by working directly with functional staff, IT staff and vendor support help desk. Create and maintain thorough and accurate system documentation.

Write queries, reports and data extractions from a large complex database to support finance and university advancement functions. Work with cross-functional teams to develop data visualizations and portals that can be used by university staff and administrators to manage their budget and financial transactions. Work with Director of Advancement Services in creating/maintaining a reporting portal for advancement data.

Manage the Banner advancement module, self-service component and any other 3rd party software utilized by the Office of Advancement Services. Includes troubleshooting and testing as well as developing and leading system process improvement. Work with Director of Advancement Services, and staff/constitutes of the Division of Institutional Advancement to determine business needs. Design, maintain and enhance processing for private gift accounting, donor relations and fund raising. Ensure system processes are customer-friendly and contain proper/adequate controls.
Assist in setup and maintenance of Banner Finance access. Includes assisting in schema creation, review and maintenance for Banner Finance screen access and write/view access to specific funds/orgs.

Minimum Education and Experience Requirements::

Bachelor’s degree in a discipline related to the area of assignment; or equivalent combination of training and experience; 2-4 years of experience. All degree must be received form appropriately accredited institutions.

Knowledge skills and abilities::

This position works independently and has full authority to setup, maintain, design, troubleshoot and manage the UC4 and ePrint system based on expertise and analysis of business offices/departments needs.

Data extraction/analytics/reporting requires obtaining specifications and fulfilling needs for cross-functional teams as well as members from all levels of the university including senior management, directors and staff members. The incumbent of this position prioritizes his/her own work, negotiates/determine timelines and deliverables with teams/departments/staff receiving services. When troubleshooting system issues the analyst independently determines root causes and executes solutions.

Excellent interpersonal communication skills are essential.

Preferred Qualifications::

Preferred qualifications include university experience; technical/operational experience with Ellucian Banner; a proven record in developing/documenting business requirements; creating/maintaining system procedures and/or testing business system processes; and experience with PL/SQL and/or data extraction from a complex database.

Open Until Filled::


Additional Information for Applicants:

All new employees are required to have listed credentials/degrees verified prior to employment. Transcripts should be provided for all earned degrees and/or the degree which is being used to satisfy credential/qualification requirements. Transcript requests are the responsibility of the candidate.

EEO Statement::

This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable) and credit history check (if applicable).

Fayetteville State University is committed to equality of educational opportunity and does not discriminate against applicants, students, or employees based on race, religion, color, national origin, sex, age, disabling condition, political affiliation or sexual orientation. Moreover, Fayetteville State University values diversity and actively seeks to recruit talented students, faculty, and staff from diverse backgrounds.

Veteran's Statement:

Fayetteville State University is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.




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Job No:
Posted: 10/29/2019
Application Due: 12/8/2020
Work Type: Full Time