Outreach Center Assistant

Department: Career, Technical and Workforce Education

Reports To: Regional Outreach Center Manager for Bonners Ferry and Sandpoint

FLSA Status: Nonexempt

SUMMARY

The purpose of this position is to provide direct support to students, instructors, staff and visitors at an NIC outreach facility. This position provides customer service related to enrollment, testing, computer lab, and classroom use. This individual assists the Regional Manager, orchestrates the front desk workflow, and directs day-to-day activities at the center in the absence of the Regional Manager.

Essential Duties and Responsibilities

This list includes, but is not limited to the following:

• Assists the Regional Manager and oversees center activities when the coordinator is absent
• Provides information and referrals regarding NIC services and programs
• Manages the center’s general email and voice messaging
• Trains and assigns tasks to part-time staff
• Develops staff schedules
• Inventories and orders office and janitorial supplies
• Supports tutor program by maintaining tutor schedules and tutee files
• Maintains secure test proctoring files and facilitates exams according to standard protocol
• Maintains records and generates reports as requested
• Facilitates student welcome events and other activities as directed
• Ensures the classrooms and facility are clean and safe and reports problems to the Regional Manager Collects and submits class request data to Regional Manager
• Maintains and updates center message boards and website
• Works flexible hours including evenings and occasional Saturdays
• Provides training and general support for users of MyNIC, Blackboard, and associated student information systems
• Assists with IVC classroom connections and supports distance instructors
• Maintains a positive, helpful, constructive attitude and work relationship with supervisor, college staff, students, and the community

Marginal Duties

• Performs other duties as assigned.

REQUIRED MINIMUM QUALIFICATIONS

The following requirements represent the minimum qualifications necessary for an individual to satisfactorily perform each essential duty and be successful in the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the duties.

Education and/or Experience

Associate’s degree plus a minimum of one-year, full-time customer service or office reception lead experience and/or training; or equivalent combination of education and experience. Knowledge of NIC or other community college processes preferred. Bachelor’s degree and experience leading others preferred.

Knowledge, Skills and Abilities

• Strong customer service skills, including proper telephone etiquette and conflict management
• Good writing and small group presentation skills
• Ability to use Microsoft Office applications at a proficient level
• Basic knowledge of instructional and IVC technology
• Ability to troubleshoot problems with office equipment
• Ability to effectively instruct others on IVC equipment and office operations
• Ability to work independently and to lead others
• Availability to work flexible hours including evenings and weekends
• Ability to type and operate standard office equipment including phone and copier

Physical Demands and Work Environment

The physical demands and work environment described here are representative of those that must be met or are encountered by an employee in the normal course of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical requirements are typical of those working in a general office or classroom setting, but with extensive requirements to stand, move or otherwise engage in physical activity in an indoor setting. Typically involves regular sitting, standing, walking, moving, exposure to office lighting, regular typing, etc. Requires lifting objects up to 10 pounds occasionally and up to 50 pounds rarely with or without assistance. Requires occasional pushing and pulling of tables and chairs, and performing light janitorial duties. A wide variety of standard office equipment is continually used, including phone, copier, printer and computer. Occasional local and regional travel required.

REQUIRED APPLICATION MATERIALS FOR THIS POSITION

It is the applicant’s responsibility to ensure they have submitted all required materials, as listed below.
Documents cannot be viewed, added, or modified after you apply.

1) Completed online profile, including the following uploaded documents:

• Resume (please do not combine resume with letter)
• Cover letter (please do not combine with resume)

2) Upon request, you may be asked to complete the NIC E-Application Form.
This request (if made) will come to you via e-mail.

3) You must be legally authorized to work in the United States for any employer.

Employment is contingent upon successful completion of background check.

Location: NIC Bonners Ferry Campus - Bonners Ferry, Idaho

Opening Date: October 25, 2019

Closing Date: All materials must be received by Noon, November 22, 2019

Anticipated Starting Date: January 6, 2020

Compensation: $14.06 - $16.17 per hour/year, DOE. Excellent benefits, including retirement.

Work Schedule: 40 hours per week, year round. Mon - Friday

View benefits overview here

Employment is contingent upon successful completion of background check.

Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics

The safety of all members of the campus community is of vital concern to North Idaho College. Information regarding crime prevention advice, the law enforcement authority of Campus Security, policies concerning the reporting of any crimes which occurred on the campus (and other specified locations), other security and safety-related policies, as well as the crime statistics for the most recent 3-year period may be found in the Campus Safety and Security Guide and Annual Fire Safety Report. A paper copy of the Campus Safety & Security Guide and Annual Fire Safety Report may be obtained by contacting the Campus Security at 208-769-3310.