Summary

Lynn University is an innovative, global and personalized college based in Boca Raton, Florida. Our 3,000 students are from approximately 100 countries. Our NCAA Division II Fighting Knights athletics program has won 25 national championships (and counting!)

The Chronicle of Higher Education consistently recognizes us as a "Great College to Work For" with high scores in compensation and benefits; work/life balance; job satisfaction; respect and appreciation, and more.

As a Lynn employee, you will help us build a better world with our students.

Lynn is currently accepting applications for the part-time position of Late-Night Library Assistant. This person will assist users with library services and basic IT support from 8 pm to midnight, Sunday through Thursday. This is a 32-week academic year position (does not work during breaks or summers). Provides high-quality customer service and library circulation services, helping users with research assistance and finding library materials, assisting with printing/scanning, troubleshooting IT issues in person and over the phone, monitoring the building for security, and escalating issues appropriately when necessary. Also assists with reporting and interlibrary loan.

Essential Duties and Responsibilities

• Provides polite, high-quality customer service to the Lynn community, providing timely support for Library and IT needs within accepted university practices.
• Helps patrons do research, and find materials in the online catalog and databases, in person, via email, and online chat.
• Educates users about library services and policies.
• Checks materials in and out, handles reserves items and holds, working with the library circulation system.
• Assists with reports on overdue items and helps find interlibrary loan items.
• Provides security in the building, reporting problems when necessary.
• Troubleshoots problems with printers, copiers, scanners, and PCs in the library building.
• Helps to train and supervise students assistants.
• Provides Tier-1 (initial, basic) IT help.
• Identifies and resolves general computer and software issues (operating system issues, password locks, email issues, wireless issues).
• Report/escalate issues through the appropriate channels in a timely manner.
  

Minimum Qualifications

• Experience in front-line, public-facing service, preferably in a Library environment.
• Excellent customer service skills and attitude.
• Working knowledge of both PC and Mac OS and familiarity with supporting Apple devices including iPhones and iPads.
• Ability to work independently after initial training.
• Excellent communication skills and the ability to explain and implement policies and procedures.

Preferred Qualifications

• Master's degree in Library and Information Science or equivalent; or, a candidate currently in an MLIS program.
• Experience providing library reference assistance and complex research help.
• Experience analyzing and troubleshooting computer systems, software and peripherals.

Accreditation and equal opportunity

Lynn University is an equal opportunity employer and does not discriminate in its programs or activities on the basis of race, color, gender, religion, sexual orientation, national origin, disability, genetic information, age, pregnancy or parenting status, veteran status, retirement status, or any other characteristic protected by law. In accordance with Title IX of the Education Amendments of 1972, Lynn University does not discriminate on the basis of sex. Inquiries concerning the application of the non-discrimination policy may be directed to the University Compliance Officer/Title IX Coordinator at 3601 N. Military Trail, Boca Raton, FL 33431; via email at titleixcoordinator@lynn.edu; by phone at +1 561-237-7727 or to the U.S. Dept. of Education OCR.

Lynn University is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) to award baccalaureate, masters and doctoral degrees. Contact the SACSCOC at 1866 Southern Lane, Decatur, Georgia 30033-4097 or call +1 404-679-4500 for questions about the accreditation of Lynn University. 2016 Lynn University 08/16.

Please notify us at least five days in advance if a reasonable accommodation for a disability is needed by calling +1 561-237-7639.

In compliance with the Clery Act, the University annually provides a report to each student and current employee, as well as to prospective employees and students, that provides a detailed disclosure of information regarding campus security practices (including Emergency Response Plan, Timely Warnings, Emergency Warnings, Missing Persons, fire safety policies, fire prevention data, and Crime Log policies), as well as crime and fire-related incident statistics for the preceding year. The Annual Security and Fire Safety Report is available online at lynn.edu/securityreport

Note: Please include a cover letter with your resume.