Software App Admin 2
- Employer
- Boise State University
- Location
- Boise, ID
View more
- Administrative Jobs
- Technology, Analysts & Programming
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
Provide day-to-day application maintenance and administration. Apply updates and fixes to various applications which may include, but not limited to document imaging, custom web applications, content management, room/event scheduling, IT service management, and Point-of-Sale systems. Migrate code from one environment to another. Manage security for various applications at the server level. Troubleshoot and resolve issues with the application at the application and server level. Create and escalate trouble tickets with various support organizations for an application. Act as escalation contact for first level application admins. Escalate issues within the team as needed. Essential Duties and Responsibilities
- Act as a point of contact for various application vendors whose applications the university has licensed.
- Install application software on server, as needed.
- Monitor for, download, and apply upgrades, updates, and fixes for supported applications.
- Monitor applications and services provided by those applications using monitoring tools.
- Provide before, after hours, and weekend support for migrations, updates, fixes, and issues as needed.
- Address application or performance issues that are forwarded from Customer Care. Respond to Customer Care with end-user information related to any issues as well as updating status during ongoing issues.
- Provide technical assistance and consulting to functional areas and other teams around the university on problems that may be server or application related.
- Perform application tuning according to vendor instructions, as needed.
- Update security configurations as needed based on best practices or recommendations from Information Security Office, including adjustments to TLS settings and separation of privileges for service accounts
- Administer application-level security as needed at the application and server level.
- Maintain installation documentation.
- Maintain documentation on any modifications to default installation of various applications.
- Create documentation and check lists for internal processes.
- Provide reasonable estimates to ensure reasonable target dates.
- Meet target dates.
- Communicate revised estimates and target dates to customers in a timely manner.
- Script or create simple programs to automate daily operational tasks
- Adhere to published standards and procedures, such as naming conventions, security, programming conventions, code walkthroughs, testing conventions and migration processes.
- Update operations and user documentation as needed.
- Configure and use monitoring tools to monitor the health of servers and applications.
- Bachelors degree or equivalent plus 5 years experience.
- Strong working knowledge of the following software, languages and tools:
- Windows Server
- Apache Tomcat/Web server
- IIS
- Ability to set priorities and follow project schedules.
- Knowledge of database connectivity issues.
- Knowledge of integration processes with directory services (Active Directory, LDAP )
- Knowledge of TCP/IP connectivity and Firewalls over an Ethernet based network.
- Knowledge of Java and/or .NET applications and architecture
- Strong analytical and troubleshooting skills.
- Strong organizational, written, verbal and interpersonal communication skills. Must be able to work with and communicate with people of various knowledge levels from the very technical to the casual user.
- Strong customer service skills.
- Must be very detail oriented.
- High availability and load balancing
- SQL Administration (MySQL, Oracle, or Microsoft SQL)
- Scripting/Programming (powershell, php, python, ruby, perl, etc)
- Federated Authentication (ADFS, Shibboleth, OpenID, etc)
- Linux/Unix systems and software
- State of Idaho Medical, Vision and Dental coverage
- Mandatory Retirement plan with 9.27% employer contribution
- Paid Time Off: 11 paid holidays, 24 vacation days and 12 sick days per year
- Tuition Fee Waiver for employee and/or their dependents
- Free Valley Regional Transit Bus Pass
- On-campus Recreation Center
- On-campus Child care
Job Category: Information Technology (Professional)
Department: OIT Cloud Services
Schedule: Full-time
Closing Date: Nov 15, 2019, 11:59:00 PM
Organization
Working at Boise State University
Boise State University has been named one of the most innovative national universities in the country by U.S. News and World Report. Our university is designated a doctoral research institution with “high research activity” by the Carnegie Classification of Institution of Higher Education. We are home to more than 25,000 students from every state and more than 60 foreign countries.
Points of Pride:
Boise State University’s College of Education is among the top 30 public universities on the U.S. News and World Report 2020 best graduate schools list. The college has climbed in rankings every year for the last six years and offers two doctoral programs, two educational specialist degrees, 14 master’s degrees and 13 graduate certificate programs training Idaho’s future teachers and educational leaders.
Boise State’s College of Business and Economics ranked 127 out of 220 national institutions for its part-time MBA program, jumping more than 40 rankings from its previous year’s ranking of 168.
Boise State University’s College of Engineering has been recognized for its dedication to promoting diversity and awarded the Bronze Award for the 2019 ASEE Diversity Recognition Program by the American Society for Engineering Education (ASEE). The
Bronze Award is the highest level that was conferred during 2019 and distinguishes colleges who are among the nation’s leaders in inclusive excellence.
Boise State University School of the Arts will offer two new degrees in creative writing — a bachelor of arts and bachelor of fine arts — as well as a bachelor of fine arts in narrative arts beginning in fall 2018. Students at Boise State also now will be able to minor in creative writing.
Boise State students can choose from more than 200 areas of study in seven academic colleges – including the nation’s only master’s degree in raptor biology.
We’ve become Idaho’s largest graduate school through record-setting growth. A recent study showed that Boise State is one of just three universities in the nation that have ranked in the top 5 percent of graduate school growth in both of the past two decades.
Expenditures for research projects at Boise State University reached an all-time high of more than $41 million in fiscal year 2018 – an 18 percent increase over the previous year and impressive 64 percent increase since fiscal year 2014, according to data tracked by the National Science Foundation’s (NSF) Higher Education Research and Development survey.
About Our Community:
Boise State, Idaho’s largest public university, drove $667.2 million of the state’s economy in fiscal year 2015 and created 6,987 jobs across the state. Our campus is located in one of the fastest growing high-tech cities in the nation and home to several corporate headquarters, state and federal offices, medical centers and media outlets. The city has garnered national recognition from U.S. News & World Report, Forbes and Inc. for being a great place to live, work and study, and has been dubbed one of the hottest cities for entrepreneurs. With stats like these, it’s easy to see why more than 46,000 graduates have chosen to live in the Treasure Valley after earning their degree from Boise State.
See Diversity Profile here.
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