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Customer & Education Program Coordinator

DescriptionUniversity of Colorado | CU Denver

CU South Denver

Customer & Education Program Coordinator

Position #765376 – Requisition #17545

 * Applications are accepted electronically ONLY at www.cu.edu/cu-careers * The University of Colorado Denver seeks individuals with demonstrated commitment to creating an inclusive learning and working environment. We value the ability to engage effectively with students, faculty and staff of diverse backgrounds.

 CU South Denver has an opening for a full-time University Staff (unclassified) Customer and Education Programs Coordinator position.

 As Colorado’s public urban research university, the University of Colorado Denver educates a diverse student body through quality academics, ambitious research, creative work, and civic engagement in the city we call home. CU Denver graduates gain the powerful combination of immersive classroom and real-world experience that are in demand today. The city benefits from well-educated, top talent and a new generation of knowledge that fuels the future of Denver and our region. We are CU in the City.

 CU Denver offers more than 100 degree programs, from the bachelor’s to the doctoral level, in the heart of downtown.Here, more than 15,000 students pursue academic programs that range from global energy management to music industry studies to criminal justice. As part of the state’s largest public university system, CU Denver is a major contributor to the Colorado economy, with nearly 2,500 employees and annual economic impact of $800 million.  Read CU Denver Quick Facts here. 

 Nature of WorkThis position supports the internal and external stakeholders at the University of Colorado South Denver (CU South Denver) and is responsible for front-facing customer programs, services and operations including Welcome Desk, Theater and Museum operations, and Educational Program operations and delivery. Responsibilities in this position include greeting, directing and enhancing the CU South Denver experience for all patrons including the public, K-12 and higher education; selling admission tickets utilizing computerized point-of-sale system; following checklist routines for point-of-sale stations which includes operating multiple software programs and applications simultaneously; acting as back-up cash custodian; delivering P12 educational programs for schools and camps; supporting educational and public programs on a regular basis; monitoring galleries and exhibits; handling customer service requests and collaborating with the appropriate personnel; and overall, professionally coordinating effective communication across multiple departments within and outside of CU South Denver. In addition, Customer Coordinators maintain and monitor all museum and public spaces and report steps needed to improve these areas to the Assistant Director of Business and Customer Operations, and/or Assistant Vice Chancellor for Strategy and Organizational Effectiveness.


Professional Field

Customer Service, Guest Services, Customer Operations, Education, Cashiering

 Supervision Exercised

None  Examples of Work Performed:
  • Present and maintain an organized, positive, welcoming environment for all CU Denver South visitors and customers.
  • Respond to requests from guests, supervisors, and management in a timely, professional, and effective manner.
  • Collaborate with manager and other CU staff to ensure information requests is communicated accurately to visitors or directed to the appropriate unit.
  • Maintain components of the Museum and public spaces as required, including Globeology, Theatre, K12 classroom, the Art Gallery, temporary exhibits, Science on a Sphere and the Welcome Desk.
  • Support events.
  • Participate in organized training and staff meetings to learn new aspects of the job and retain current information on CU, events, and general campus operations.
  • Develop an understanding of cash policy; participate in relevant training, follow cash-handling procedures as required by policy in an ethical and accurate way.
  • Recognize security risks concerning inventory stock and cash; remain knowledgeable on prevention of security issues and how to handle these situations; follow established security procedures.
  • Due to a wide range of possible questions from visitors and customers, be adaptable in offering assistance; follow escalation procedures as needed.
  • Answer museum phone and greet individuals and groups as needed; answer customer emails in a timely fashion.
  • Communicate professionally across the organization, including by email, phone and in person.
  • Support Customer Programs and Services Supervisor in administrative tasks associated with Theater, Welcome Desk, Museum and Volunteer operations, and Education Programs operations and delivery.
  • Perform other duties as assigned.
  • At the Welcome Desk:
  • Greet visitors, students, and customers with a professionalism and a welcoming, warm style.
  • Facilitate ticket sales for all events and programs, applying discounting where required.
  • Upsell films with general admission purchase (combo tickets).
  • Manage check-in processes for events.
  • Create ID badges for students, staff, and faculty and answering questions. 
  • In the Theater as Projectionist:

  • Operate digital projector and all components for each movie showing, including maintaining proper sound and lighting.
  • Monitor theater doors and ticketing.
  • Report any technical problems to manager and IT Department.
  • Ensure that 3D glasses are cleaned and polished on a daily basis.  Sweep theater and remove trash between shows and at end of the day.  Clean and maintain projection booth. 
  • Provide necessary projection services for special events, as assigned.
  • In Delivery of Education Programs:

  • Assist with logistics for keeping groups organized in their visits to CU South Denver.
  • Deliver programs on a weekly basis to groups visiting the facility.
  • Work collaboratively with the volunteers providing assistance in program delivery.
  • Make suggestions to manager for improvements in program delivery.
  • Assist with coordination of school/group scheduling and reservations.
  • In Cash Reconciliation
  • Serves as backup to Cash Custodian and Deputy Cash Custodian in daily cash procedures oversight –
    • Conducts opening cash preparation procedures including opening the safe and taking out the necessary cash drawers for the day, appropriately handling the safe combination, preparing the deposit and log book for the armored transport
    • Observes cashier’s count of drawer at end of shift regardless of time of day
    • Conducts closing cash procedures including recounting the cash in cash drawers to verify deposit, counting drawer after making change, completing deposit for armored car pickup, counting safe after all change has been made for drawers, securing safe
  • As a Floater:

  • Interface with the visitors and customers to minimize any factors that may negatively impact their experiences.
  • Maintain a friendly and approachable demeanor at all times.
  • Ensure all Museum and public spaces are clean and operating properly. Monitor all exhibit areas for maintenance concerns (e.g., spills, broken exhibits).
  • Monitor visitor behavior (e.g., no food/drink policy); report anything out of the ordinary to security. 
  • Salary and Benefits

    The University of Colorado provides generous leave, health plans and retirement contributions in its benefit package. The hiring salary for this position has been established at $14.46 per hour.

     Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.

    Benefits: https://www.cu.edu/employee-services/benefitsTotal Compensation Calculator: http://www.cu.edu/node/153125 Diversity and Equity

    Please click here for information on disability accommodations: http://www.ucdenver.edu/about/departments/HR/jobs/Pages/JobsatCUDenver.aspx. The University of Colorado Denver|Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities and all veterans. The University of Colorado is committed to diversity and equality in education and employment.

     The University of Colorado Denver|Anschutz Medical Campus also is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.



    QualificationsMinimum Qualifications:
  • Experience providing excellent and quality customer service to multiple constituents.
  • Minimum of one year customer service, cash handling and computerized POS system experience.
  • PreferredQualifications

    • Experience supporting museum educationor similar programs.
    • Experience supporting events.
    • Experience in teaching and/oreducational delivery highly desired.
    Conditions ofEmployment:

    • Must be willing and able to work a flexibleschedule, including weekends, evenings and holidays as required.
    • Must be willing and able to useKronos, a finger print driven time tracking system, for dailyclock-in/clock-out. 
    CompetenciesKnowledge, Skills and Abilities:

    • Set a high standard ofprofessionalism and for a professional atmosphere at all operational areas
    • Be approachable, have strong customer service skills, and bewell-versed in all CU South Denverpolicies.
    • Maintain a friendly demeanor even under stressfulcircumstances.
    • Display excellent communication skills, friendly andapproachable persona.
    • Possess a “team player” attitude
    • Have the ability to think of your feet and problem solve
    • Be comfortable navigating grey areas and delivering a positive,accurate message to all stakeholders
    • Have the ability to work in a dynamic environment withlearning new information often that you are responsible for conveying topatrons
    • Possess capability to operate two to three differentsoftware programs simultaneously
    • Effectively communicate/report needs, issues, and solutionsto the CPS Supervisor, Assistant Director of Business and Customer Operations,Assistant Vice Chancellor for Strategy & Organizational Effectiveness inorder to improve and evolve the customer experience.
    • Quickly and effectively meet the needs of customers who usethe CU Denver South location for their events.
    • Have knowledge and willingness to be trained about theresources offered and provided at all University of Colorado campuses. 


    Job Category: Administrative Support and Related
    Primary Location: Denver
    Schedule: Full-time
    Posting Date: Oct 21, 2019
    Unposting Date: Ongoing

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