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Director of Organizational Analytics & Assessment

Employer
University of Massachusetts Amherst
Location
UMass Amherst

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Administrative Jobs
Institutional & Business Affairs, Assessment, Accreditation & Compliance, Institutional Research & Planning
Employment Type
Full Time
Institution Type
Four-Year Institution
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Job Details

Director of Organizational Analytics & Assessment

Job no: 503396
Work type: Staff Full Time
Location: UMass Amherst
Department: Dean - Isenberg School
Union: PSU
Categories: Administrative/Office Support

About UMass Amherst

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.

Job Summary

Reporting to the Associate Dean of Finance and Administration, the Director of Organizational Analytics & Assessment works with other Associate Deans, Program Directors, Department Chairs, University offices (including Institutional Research and Academic Planning and Assessment), the Chase Career Center, and Isenberg faculty, staff, students, alumni, and employers to foster and support data-informed decision making and continuous improvement in student success, accreditation, and the administrative functions of the Isenberg School. To this end, the Director will work with senior leadership to develop a strategic vision and plan for and oversee the implementation of a comprehensive program of data collection, interpretation, and use.

Essential Functions

  • Develop and communicate a clear data-use vision and articulate strategic priorities for the delivery of information at Isenberg.
  • Lead a small team of data analysts. Train, mentor, and supervise analysts to create and guide data visualizations and management dashboards resulting in actionable insights in support of Isenberg’s mission, strategic goals, and student outcomes.
  • Acquire and analyze relevant data from Isenberg, the University, and external sources related to students, faculty/staff, alumni and financial resources to support continuous improvement, student engagement, assurance of learning, and school rankings. Provide information with contextual intelligence for use by Isenberg leadership in decision making.
  • Develop and provide timely and consistent reporting of organizational leading indicators, metrics, key performance indicators (KPI), benchmarks, and other performance indicators through service design expertise to administrative staff and faculty for collecting, measuring, and analyzing qualitative and quantitative outcomes.
  • Conduct and oversee in-depth research, data mining and predictive analytics to inform enrollment and revenue projections, rankings performance, resource allocation, student persistence and success, space planning, and hiring decision impacts.
  • Plan and manage Isenberg’s ongoing data collection, analysis, and reporting related to critical Association to Advance Collegiate Schools of Business (AACSB) Business and Accounting accreditations and assessment of learning for its undergraduate BBA programs, MBA program, and Accounting department.
  • Develop and shape accreditation processes in collaboration with school and departmental leadership and support Isenberg’s efforts to maintain accreditation by preparing and submitting data and reports to meet accreditation requirements. Stay current on AACSB and job outcome reporting standards and guide compliance with accreditation standards for assessment.
  • In collaboration with program directors, collect, submit and analyze school rankings data to support undergraduate and graduate programs. Research and communicate rankings methodologies and outcomes to inform strategic planning and resource allocation.
  • Support faculty and staff in their development of data literacy skills and in making data-informed decisions. Support data users and consumers in their efforts to respond to internal and external data requests in a way that protects the privacy of students, alumni, faculty, and staff.

    • Other Functions

    • May present at educational conferences and/or publish results in academic journals to enhance the visibility of Isenberg as a source of academic analytics innovation.
    • Perform related duties as assigned.

    Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • Master’s degree in a discipline requiring expertise in qualitative and quantitative research and assessment methodologies with three years of progressive experience in institutional research and assessment.
  • Previous supervisory experience.
  • Experience with and specialized knowledge of educational research tools including data marts/warehouses; data preparation, manipulation, mining, and querying tools; relational databases; Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems; data visualization tools; and statistical software.
  • Familiarity with data acquisition, management, quantitative methodologies, and reporting that is insightful and accessible for diverse audiences.
  • Strong survey research skills including proficiency in online survey design, administration, and analysis.
  • Ability to act on initiative, identify opportunities and be proactive in putting forward ideas and solutions.
  • Ability to collaborate with senior leadership, work effectively and independently on multiple priorities with strict deliverable dates, and handle highly sensitive/confidential information.

    • Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • Doctorate in a discipline requiring expertise in qualitative and quantitative research and assessment methodologies with progressive experience in institutional research and assessment, and as a supervisor.
  • Experience in higher education and strategic leadership in meeting the needs of academic leadership in data analysis and interpretation for educational accrediting bodies.

    • Physical Demands/Working Conditions

    Typical office environment

    Work Schedule

    Monday-Friday 8:30am-5:00pm, ability to work nights and weekends

    Salary Information

    Level 29

    PSU Salary Ranges

    Special Instructions to Applicants

    Please submit cover letter, resume, and three professional references by November 15, 2019 to ensure consideration.

    UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, or genetic information in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of the UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.

    Advertised: Oct 23 2019 Eastern Daylight Time
    Applications close:

    Organization

    The University of Massachusetts Amherst is one of the preeminent public research universities in America. Nestled in idyllic Amherst, Massachusetts—often called “The top college town in North America”—the campus is consistently ranked among the top public research universities in the nation, and offers a rich cultural environment in a rural setting close to major urban centers. 

    As one of the nation's top public research universities – as measured by national and international rankings, academic citations, and research funding – the campus spends more than $180 million on research each year, demonstrating its contribution to the nation’s position as a technological and economic leader. The university works in conjunction with academic, government, and private partners to translate new knowledge and scientific discoveries into technical innovations and scholarly works that create opportunities for students, faculty and the public. 

    Eight schools and colleges offer more than 85 undergraduate majors, 68 master’s and 48 doctoral degree programs, many counted among the top programs in the nation and world. UMass Amherst is also home to New England's premier honors college.

    The 1,159 full-time faculty members are dedicated teachers and world-renowned researchers and the campus has regularly been listed among the top performers in terms of faculty awards. With over 24,000 students from all 50 states and over 70 countries, the student body is the most academically successful in the history of the campus. Students participate in 240 organizations, 21 NCAA Division I athletic teams, extensive intramurals, living-learning residence halls, community service, and internships. With one of the largest residential life systems in the nation, UMass Amherst houses approximately 12,000 students on campus. The university is enjoying a facilities renaissance, including new buildings in the sciences, the arts, and recreation. UMass Amherst is part of the Five College consortium with Smith, Mount Holyoke, Hampshire and Amherst colleges.

    As an employer, the University of Massachusetts Amherst is a national leader in developing family-friendly policies, benefits and amenities designed to help faculty members develop both productive careers and satisfying personal lives. The university offers one of the nation’s most generous parental leave policies. The university is also part of the Academic Career Network, a regional consortium formed to serve dual-career couples and encourage greater diversity in the academy.

     

    Company info
    Website
    Telephone
    4135454894
    Location
    181 PRESIDENTS DR
    Whitmore Administration Building
     Amherst
    Massachusetts
    01003
    US
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