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Database Administrator

Employer
Duke University
Location
DATABASE - FTES

View more

Administrative Jobs
Technology, Database Administration
Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

DHTS:

Duke Health Technology Solutions is a robust, specialized division of Duke University Health System dedicated to the development and management of enterprise IT systems. A 2018 ‘Most Wired’ health system, Duke is nationally recognized for IT and information management as the first healthcare system to achieve the Davies Award – highest honor by the Healthcare Information and Management Systems Society (HIMSS) – for inpatient, ambulatory and analytics health information technology capabilities. Our employees are among the top-skilled IT experts in the Triangle and partner with leading scholars, clinicians and researchers across Duke University and Duke Health to develop innovative technologies that support our mission of delivering tomorrow's healthcare today.

DHTS IT Analyst - Database Administrator
Job Description

A Duke Health Technology Solutions IT Analyst - Database Administrator is responsible for the 24 x 7 health and performance of all Duke Health database systems. The incumbent will provide database-related application support to the Duke Health community, and be responsible for monitoring database status, ensuring recoverability, completing customer requests, troubleshooting incidents, and events, analyzing problem trends as well as performing proactive tasks to improve data security and operational performance. The Database Administrator must communicate effectively with doctors, other medical staff, business, financial and IT executives, clinical trial investigators, application developers, and integrators as well as IT analysts in many different disciplines. The incumbent must possess excellent communication skills, technical acumen, analytical skills, and the ability to facilitate and manage communications crossing multiple IT domains to quickly determine the root cause and business impact of database related failures in order to plan and execute corrective actions while minimizing impact to patient care.


Level 2
The duties described for Level 2 personnel will:
  • Prepare and maintain documentation and validation processes for databases to ensure adherence to institutional, state, and federal policies and regulations.
  • Refine and improve database backup, recovery and validation processes.
  • Enhance database management tools and procedures.
  • Ensure permanent fixes are put in place to eliminate recurring incidents.
  • Ensure ticket are kept up to date and reflect all actions and steps taken to address incidents/requests.
  • Escalate critical tickets to other support teams using a “warm handoff”, ensuring customers are supported.
  • Report performance metrics
  • Participate in multi-team project level planning & execution.
  • Deliver presentations to staff and peers
  • Assist in preparation of presentations to management and executives
  • Evaluate database problem resolution tickets, analyze trends, develop and improve processes and procedures that efficiently and effectively restoring database services quickly.
  • Participate in cross-functional IT problem triage and resolution.
  • Evaluate and recommend technology systems and tools to meet business and organization needs.
  • Provide database solution consultation to all levels at Duke Health.
  • Train other IT analysts on specific database support processes.
  • Automate routing database provisioning and incident response actions

Prior Experience Required

  • Demonstrated effective written and oral communication, on both technical and business levels, with executives, IT peers and customers.
  • Demonstrated experience supporting and maintaining multiple Relational Database Management Systems with progressively increasing responsibility, including:
    • Oracle (including RAC and Data Guard)
    • MySQL
    • SQL Server (including Always On)
    • PostGreSQL
    • MongoDB
  • Demonstrated experience supporting enterprise level database applications in one or more of the following areas:
    • EHR Software
    • Revenue Cycle Software
    • Business or Workforce Software
    • Clinical Software
    • Security Software
    • Enterprise Monitoring Tools
  • Experience working in a regulated environment
  • Experience engaging multiple stakeholders, including application owners and developers, to support database services.
  • Experience engaging multiple stakeholders, including application owners and developers, to identify and manage problems and incidents
  • Demonstrated capability adapting to ongoing organizational and technical change
  • Bachelor’s Degree in an information technology related field, or 4 years of technical experience.
  • Prior Experience Preferred

  • Experience providing Operating System (Linux and/or Windows) support.
  • Experience using scripting languages.
  • Experience developing database process automation.
  • Master’s Degree in an information technology related field
  • Minimum Qualifications

    Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

    Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

    Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

    Education
    Bachelor's degree in a related field, or four years of equivalent technical experience required. LICENSURE/ CERTIFICATION: Credential requirements will vary, depending on the work area.

    Experience
    Level 2 - Two years of related experience is required.


    Degrees, Licensures, Certifications
    N/A

    Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

    Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

    Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

    Organization

    Read our Diversity Profile History

    Duke University was created in 1924 by James Buchanan Duke as a memorial to his father, Washington Duke. The Dukes, a Durham family that built a worldwide financial empire in the manufacture of tobacco products and developed electricity production in the Carolinas, long had been interested in Trinity College. Trinity traced its roots to 1838 in nearby Randolph County when local Methodist and Quaker communities opened Union Institute. The school, then named Trinity College, moved to Durham in 1892, where Benjamin Newton Duke served as a primary benefactor and link with the Duke family until his death in 1929. In December 1924, the provisions of indenture by Benjamin’s brother, James B. Duke, created the family philanthropic foundation, The Duke Endowment, which provided for the expansion of Trinity College into Duke University.Duke Campus

    As a result of the Duke gift, Trinity underwent both physical and academic expansion. The original Durham campus became known as East Campus when it was rebuilt in stately Georgian architecture. West Campus, Gothic in style and dominated by the soaring 210-foot tower of Duke Chapel, opened in 1930. East Campus served as home of the Woman's College of Duke University until 1972, when the men's and women's undergraduate colleges merged. Both men and women undergraduates now enroll in either the Trinity College of Arts & Sciences or the Pratt School of Engineering. In 1995, East Campus became the home for all first-year students.

    Duke maintains a historic affiliation with the United Methodist Church.

    Home of the Blue Devils, Duke University has about 13,000 undergraduate and graduate students and a world-class faculty helping to expand the frontiers of knowledge. The university has a strong commitment to applying knowledge in service to society, both near its North Carolina campus and around the world.

    Mission Statement

    Duke Science"James B. Duke's founding Indenture of Duke University directed the members of the University to 'provide real leadership in the educational world' by choosing individuals of 'outstanding character, ability, and vision' to serve as its officers, trustees and faculty; by carefully selecting students of 'character, determination and application;' and by pursuing those areas of teaching and scholarship that would 'most help to develop our resources, increase our wisdom, and promote human happiness.'

    “To these ends, the mission of Duke University is to provide a superior liberal education to undergraduate students, attending not only to their intellectual growth but also to their development as adults committed to high ethical standards and full participation as leaders in their communities; to prepare future members of the learned professions for lives of skilled and ethical service by providing excellent graduate and professional education; to advance the frontiers of knowledge and contribute boldly to the international community of scholarship; to promote an intellectual environment built on a commitment to free and open inquiry; to help those who suffer, cure disease, and promote health, through sophisticated medical research and thoughtful patient care; to provide wide ranging educational opportunities, on and beyond our campuses, for traditional students, active professionals and life-long learners using the power of information technologies; and to promote a deep appreciation for the range of human difference and potential, a sense of the obligations and rewards of citizenship, and a commitment to learning, freedom and truth.Duke Meeting

     “By pursuing these objectives with vision and integrity, Duke University seeks to engage the mind, elevate the spirit, and stimulate the best effort of all who are associated with the University; to contribute in diverse ways to the local community, the state, the nation and the world; and to attain and maintain a place of real leadership in all that we do.”

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