MANAGER, IT (Tel-Com Field Operations)
- Employer
- Duke University
- Location
- Tele/Video Communications - Fee for Svcs
View more
- Administrative Jobs
- Technology, IT Support & Training
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
- Provide installation, maintenance and repair service for the OIT supported network, card access system, Outside Plant and RF infratsructures across both the University and Medical Center facilities on campus and at select off campus locations. Perform move, add and change request associated with the above listed infrastructure groups. Manage the maintenance/installation for the Outside Plant Infrastructure with the OSP functions such as; monitor cable pressure, splice cable, rack cable in manholes, etc. The group provides 24x7x365 repair coverage utilizing an on-call rotation schedule.
- Act as liaison between the field technicians, the Tel-Com Help Desk and OIT Stockroom to meet all WO and Repair request in the most productive and expeditious manner. Work with Duke Facilities Management Department in regards to small cabling projects and associated work requirements. Work with the OIT Communications Infrastructure Group to determine the appropriate use of staff technicians versus contractors for wiring projects and conversions during major renovations, building additions and new construction.Work with Athletics Department in regards to scheduling and support for their IT needs during athletic activities when needed. Coordinate labor requirements for major departmental MAC’s and direct all such activity through implementation. Establish and enforce industry standard practices for field work, to include desktop, jack and closet processes while understanding the functionality and services provided by the various switching platforms and peripheral systems.Determine fiscal requirements and prepare budgetary recommendations.Perform various personnel functions including, but not limited to; performance management (coaching, leading, recruiting, performance planning), hiring, promotions, transfers, scheduling and reward recognition.Other duties as assigned.
- Strong interpersonal and communication skills (verbal and written).Strong time management and organizational skills.Analytical and solution oriented.Self-motivated, hardworking and flexible.Strong focus on team work.Proven ability to meet deadlines and work effectively with minimal supervision.Strong focus on customer/employee support and services.Quick learner.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
Organization
History
Duke University was created in 1924 by James Buchanan Duke as a memorial to his father, Washington Duke. The Dukes, a Durham family that built a worldwide financial empire in the manufacture of tobacco products and developed electricity production in the Carolinas, long had been interested in Trinity College. Trinity traced its roots to 1838 in nearby Randolph County when local Methodist and Quaker communities opened Union Institute. The school, then named Trinity College, moved to Durham in 1892, where Benjamin Newton Duke served as a primary benefactor and link with the Duke family until his death in 1929. In December 1924, the provisions of indenture by Benjamin’s brother, James B. Duke, created the family philanthropic foundation, The Duke Endowment, which provided for the expansion of Trinity College into Duke University.
As a result of the Duke gift, Trinity underwent both physical and academic expansion. The original Durham campus became known as East Campus when it was rebuilt in stately Georgian architecture. West Campus, Gothic in style and dominated by the soaring 210-foot tower of Duke Chapel, opened in 1930. East Campus served as home of the Woman's College of Duke University until 1972, when the men's and women's undergraduate colleges merged. Both men and women undergraduates now enroll in either the Trinity College of Arts & Sciences or the Pratt School of Engineering. In 1995, East Campus became the home for all first-year students.
Duke maintains a historic affiliation with the United Methodist Church.
Home of the Blue Devils, Duke University has about 13,000 undergraduate and graduate students and a world-class faculty helping to expand the frontiers of knowledge. The university has a strong commitment to applying knowledge in service to society, both near its North Carolina campus and around the world.
Mission Statement
"James B. Duke's founding Indenture of Duke University directed the members of the University to 'provide real leadership in the educational world' by choosing individuals of 'outstanding character, ability, and vision' to serve as its officers, trustees and faculty; by carefully selecting students of 'character, determination and application;' and by pursuing those areas of teaching and scholarship that would 'most help to develop our resources, increase our wisdom, and promote human happiness.'
“To these ends, the mission of Duke University is to provide a superior liberal education to undergraduate students, attending not only to their intellectual growth but also to their development as adults committed to high ethical standards and full participation as leaders in their communities; to prepare future members of the learned professions for lives of skilled and ethical service by providing excellent graduate and professional education; to advance the frontiers of knowledge and contribute boldly to the international community of scholarship; to promote an intellectual environment built on a commitment to free and open inquiry; to help those who suffer, cure disease, and promote health, through sophisticated medical research and thoughtful patient care; to provide wide ranging educational opportunities, on and beyond our campuses, for traditional students, active professionals and life-long learners using the power of information technologies; and to promote a deep appreciation for the range of human difference and potential, a sense of the obligations and rewards of citizenship, and a commitment to learning, freedom and truth.
“By pursuing these objectives with vision and integrity, Duke University seeks to engage the mind, elevate the spirit, and stimulate the best effort of all who are associated with the University; to contribute in diverse ways to the local community, the state, the nation and the world; and to attain and maintain a place of real leadership in all that we do.”
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