Posting Details

Position Information

Posting NumberSRGV4194Working TitleTECHNOLOGY SUPPORT SPECIALIST INumber of Vacancies1LocationEdinburg, Texas DepartmentCampus Facilities OperationsFTE1FLSANon-ExemptScope of Job

To advise and provide consultation to computer users on various skill levels regarding the effective use of computer resources. Responsible for providing routine information to faculty, staff, students, and various other groups regarding computers and their usage.

Description of Duties

•Consults with users on the use of computers and provide solutions in resolving routine computer related problems.
•Provides routine computer services to all departments and other groups.
•Installs, maintains, repairs, and provides support for computer hardware and software.
•Performs or assists in performing the analysis, development, and testing of systems and procedures.
•Performs service calls, either on-site or by telephone, on computers for problem solving and trouble shooting.
•Performs or assists in performing the preparation of training literature and materials and the training or classroom lecture of staff, faculty, and/or students.
•Researches, reviews and recommends computer products, services and trends to support user short and long term planning and purchases.
•Installs and maintains computer networks.
•Keeps up to date on new and developing technology.
•Performs other duties as assigned.

Supervision Received

General supervision from assigned supervisor.

Supervision Given

Generally none, but in some departments may supervise clerical, direct wage or work study employees.

Required Education

60 hours of undergraduate course work including 12 hours in information systems or computer science/MIS. Equivalent work experience in performing the stated duties may be substituted on a 1-on-1 basis.

Preferred Education

Associates Degree in Computer Science, MIS or a related field.

Licenses/Certifications

None.

Required Experience

Two (2) years experience relating to computer hardware/software or four (4) years of related experience without required coursework.

Preferred Experience

The above required experience acquired in the university environment.

Equipment

Use of standard office equipment, use of computer hardware, software and applications.

Preferred: Knowledge of various third party applications and computer networking systems, their components, functions and capabilities.

Working Conditions

Needs to be able to successfully perform all required duties. Indoor office environment.

Other

Must be able to move between buildings to perform on site service. Works with electronic equipment, necessitating normal caution and safety procedures. Must be able to stoop, bend, reach, climb ladders and stairs to install and maintain equipment and cables.

Physical Capabilities

N/A

Employment CategoryFull-TimeMinimum SalaryCommensurate with ExperiencePosted SalaryCommensurate with ExperiencePosition Available Date10/18/2019Grant Funded PositionNoIf Yes, Provide Grant Expiration Date Posting Detail Information

EEO Statement

UTRGV is an Affirmative Action/Equal Opportunity Employer that strives to hire without regard to race, color, national origin, sex, age, religion, disability, sexual orientation, gender identity or expression, genetic information or veteran status. UTRGV takes affirmative action to hire and advance women, minorities, protected veterans and individuals with disabilities.

Special Instructions to Applicants

Dear Applicant,

Human Resources will not be held responsible for redacting any confidential information from the documents you attach with your application. The confidential information includes the following:

*Date of Birth
*Gender
*Ethnicity/Race

Please make sure that you omit this information prior to submission. We are advising that Human Resources will be forwarding your application to the department as per your submission. The University of Texas Rio Grande Valley reserves the right to discontinue accepting applications prior to the stated close date of this position, after meeting the posting requirement of three (3) calendar days.

If you have any questions, please do not hesitate to contact us at (956) 665-2451 and/or careers@utrgv.edu.

Additional Information

UTRGV is a distributed location institution and working location is subject to change based on need.

All UTRGV employees are required to have a criminal background check (CBC). Incomplete applications will not be considered.

Substitutions to the above requirements must have prior approval from the Chief Human Resources Officer.

Quick Linkhttp://careers.utrgv.edu/postings/22958Posting Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * Are you a current UTRGV employee?
   • Yes
   • No
2. * Are you now, or previously, employed by The University of Texas System or any of its institutions?
   • Yes - I currently am employed by the UT System or its institutions
   • Yes - I have previously been employed by the UT System or its institutions
   • No - I have never been employed by the UT System or its institutions
3. * Please select your highest level of completed education.
   • 6th grade education
   • 10th grade education
   • High School Diploma or GED
   • Associates Degree, Technical, or Trade School Degree/Certification or 60 Hours of College Hours
   • Bachelors Degree from an accredited university
   • Masters Degree from an accredited university
   • Ph. D. or other terminal degree from an accredited university
   • None of the above
4. * Please provide the field of study for your education:

   (Open Ended Question)

5. * Please indicate the number of years of full time work experience you have directly related to the position in which you are applying for:
   • Less than 1 year
   • 1 year
   • 2 years
   • 3 years
   • 4 years
   • 5 years
   • 6 years
   • 7 years
   • 8 years
   • 9 years
   • 10 years
   • Over 10 years
6. * Do you meet the minimum requirements for this position?
   • Yes
   • No

Applicant DocumentsRequired Documents

1. Resume

Optional Documents

1. Cover Letter/Letter of Application
2. Curriculum Vitae
3. Unofficial Transcripts
4. Reference Letter 1
5. Reference Letter 2
6. Reference Letter 3
7. Certifications and Licenses
8. Training Certificates
9. Other Document
10. List of 3 References
11. Unofficial Transcripts 2
12. Unofficial Transcripts 3
13. Letter of Interest
14. Unofficial Graduate Transcripts
15. Additional Document